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All 284 Singapore hotels

Ibis Singapore Novena: Traveler Reviews

3.0 of 5
6 Irrawaddy Road, Singapore 329543, Singapore
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Ibis Singapore Novena
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Ranked #80 of 284 hotels in Singapore
Most recent review
4 of 5 stars Reviewed November 13, 2012
Sailgirl62 Redcliffe, Australia
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483 reviews from our community

Traveler rating
    56
    260
    138
    19
    10
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Families
113
 
Couples
126
 
Solo
84
 
Business
114
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Redcliffe, Australia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Clean, Good Location for Hospitals”
4 of 5 stars Reviewed November 13, 2012

I spent a week at the Ibis Novena for business. The staff is very attentive and quick to help when needed. There is a restaurant where I ate the buffet breakfast each day and also had a late lunch one day. The food is good and they have a nice variety. The rooms/bathrooms are pretty small but well appointed and very clean. I was not in the hotel much as I was working and I wouldn't call the area a great tourist spot but with good transportation nearby it could be a reasonable option for business or tourism. Definitely a good value for Singapore. My only complaint is that it has no gym facilities but as I said, good value for money spent.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Manager at Ibis Singapore Novena, responded to this review
November 13, 2012
Dear Guest

Thank you for selecting ibis Singapore Novena as your preferred choice of stay during your recent visit to Singapore.

We are glad that you were happy with your stay at our hotel and had enjoyed the facilities and service rendered. It is certainly our pleasure to provide the best service to all our guests.

We look forward to the privilege of serving you again at ibis Singapore Novena.

Warm Regards
The Guest Services Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
“Very good”
4 of 5 stars Reviewed November 8, 2012

The hotel location is good because not far away from MRT station.
The ambiance of the hotel is good, the room simple and clean, very good.
The promotion of free breakfast, free city tour ------------- excellent.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Manager at Ibis Singapore Novena, responded to this review
November 13, 2012
Dear Guest

Thank you for selecting ibis Singapore Novena as your preferred choice of stay during your recent visit to Singapore.

We are glad that you were happy with your stay at our hotel and had enjoyed the facilities and service rendered. It is certainly our pleasure to provide the best service to all our guests.

We look forward to the privilege of serving you again at ibis Singapore Novena.

Warm Regards
The Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Tiny rooms”
3 of 5 stars Reviewed November 7, 2012

The rooms were clean but really tiny. Okay for a transit stop or 1 night and if you are using the hotel just to sleep at night. We were out most of the day and returned to the room only late in the night. Reception area is also very cramped up. Staff were very helpful. Novena MRT station is a short walk from the hotel.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Manager at Ibis Singapore Novena, responded to this review
November 7, 2012
Dear Guest

We very much appreciate your comments regarding your stay at the Ibis Singapore Novena.It is always a pleasure to receive positive and constructive feedback so enable us to improve further.

I will share your comments with all the team members . I am sure that this feedback will serve as an encouragement and a great motivation to all of us as we strive to continuously improve the quality of our services.

Thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back .


Sincerely
The Guest Services Team
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Auckland Region, New Zealand
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 7, 2012

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GuestServices_GM1, Manager at Ibis Singapore Novena, responded to this review
November 7, 2012
Dear Guest

Thank you for selecting ibis Singapore Novena as your preferred choice of stay during your recent visit to Singapore. We are glad that you were happy with your stay at our hotel and had enjoyed the facilities and service rendered. It is certainly our pleasure to provide the best service to all our guests. We look forward to welcoming you back.

Yours Sincerely
The Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Kuala Lumpur, Malaysia
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“OK lah...”
3 of 5 stars Reviewed November 5, 2012

MRT station is not exactly near and no nearby attraction expect few decent local restaurants. On arrival the check in was smooth however during check out there was a trainee at reception and she couldn't assist me and had to wait for senior staff (why assign a trainee during busy period?). Room was clean and decent. All in working conditions and free WIFI was a plus.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Manager at Ibis Singapore Novena, responded to this review
November 7, 2012
Dear Guest

Thank you for your constructive comments and feedback.
We are sincerely concerned and apologise the lapse of service upon your check out.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

Yours Sincerly
The Guest Services Team
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Additional Information about Ibis Singapore Novena

Also Known As:
Ibis Singapore Novena Hotel
Ibis Singapore Novena Hotel Singapore
Ibis Singapore Novena
Address: 6 Irrawaddy Road, Singapore 329543, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Free High-Speed Internet Free Parking Restaurant
Hotel Style:
#64 Family Hotels in Singapore
#67 Business Hotels in Singapore
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Ibis Singapore Novena is minutes away from the CBD of Singapore and Orchard Road. The first international 3-star hotel in Novena, it is within walking distance to Novena MRT station, Corporate Offices, Tan Tock Seng hospital, Medical Centers and Shopping Malls. It features 241 stylish designed rooms with timber floors, free Wi-Fi internet access, 1 restaurant/bar and free parking. Free Ibis shuttle available to and from the hotel to listed Medical Centers and Orchard Road. ... more   less 
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