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“new hotel” 3 of 5 stars
Review of Ibis Singapore Novena

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Ibis Singapore Novena
3.0 of 5 Hotel   |   6 Irrawaddy Road, Singapore 329543, Singapore   |  
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SINGAPORE TOURIST PASS
Ranked #114 of 300 Hotels in Singapore
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889 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
UK
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 2, 2012

Pros:

+ Bed was comfortable, room was a good size
+ Shower/bathroom in general were good
+ Staff were extremely helpful and polite. I've never been to a hotel with such polite staff. Almost suck-up polite. But other people in Singapore were also very polite, so I guess this must be a Singapore thing.
+ I like that the maids actually pay attention to your "instructions" here - when you leave the Do Not Disturb sign out, they don't come into your room while you're gone, like at some other hotels. When you don't leave it out, they do clean your room - this is what you'd normally expect but I've seen many hotels where they ignore your wishes on this.
+ Breakfast was generally very good, with a good choice of both asian and european foods, although a surprising omission which I missed every morning is cheese, simply couldn't find any in the breakfast buffet - not a big deal, just thought I'd mention it
+ the hotel is next to a busy main road - Ballestier Road - which has many food courts/places to eat out and also a mall nearby


Neutral
- I'd say the location is not ideal, as it is too far to walk into the city centre, but the hotel is 10 minutes walk from the nearest Metro station, which makes up for it, and the Metro is relatively
cheap and quick to get you into town or to any other major attraction.
- if you are prepared to walk 25-30 minutes you can even get into Little India on foot

Cons:
- I did have one problem with my room, which is that the power outlets were dodgy. They kept turning themselves off if I plugged something in - although the bathroom outlet was on a separate circuit so I did manage to charge my laptop as that circuit seemed less dodgy. Initially I did tell the staff, who immediately sent someone up, all he needed to do was flip the main fuse switch off and on again to get the power back, but it kept happening again/power going off, no matter how many times I flipped the main fuse switch, so in the end I just left it and charged my phone/laptop in the bathroom. Note that this did not affect the lights as they are luckily also on a separate circuit.
- For the price of the hotel I would've expected maybe a small swimming pool, but there was none

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 28, 2012

I made this hotel booking through Asiatravelmart for 3 days 2 nights inclusive breakfast for 2 room 4 pax and one day pass into Universal Studios (2 way transfer) @ SGD235 p/pax. The normal room rate is SGD 168 and breakfast @ SGD15 p/pax. We drove from Kuala Lumpur to the hotel. There is a lift car park.Parking is free for guests. Breakfasts and meals are generally good. Overall the front reception and cafe staff were very pleasant and friendly as well as hospitable. It was convenient for us as the hotel is at a quiet location only 15 minutes away from relatives and about 15 minutes away from Universal Studios. The rooms are small but adequately comfortable although the bathrooms are very small. The hotel is disable friendly. The Asiatravel coach picked us up from the front of the hotel at about 9.40am to go to Universal Studios. Upon arrival, do redeem your passes at the Asiatravel kiosk.

Room Tip: The room facing the main road has a better view.
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Manager at Ibis Singapore Novena, responded to this review, February 3, 2012
Dear Guest

Thank You for choosing Ibis Novena Singapore .We are glad to hear that you have enjoyed your stay and the services rendered. We appreciate your valuable comments and constructive feedback and this serves great encouragement and motivation to all the staff at ibis Novena Singapore. We strive every day to ensure our guests have a wonderful experience and a marvelous time at our hotel and it is extremely encouraging for someone to tell us.

Once again ,thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.


Yours Sincerely
The Guest Services Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Singapore Novena

Address: 6 Irrawaddy Road, Singapore 329543, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #114 of 300 Hotels in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ibis Singapore Novena 3*
Number of rooms: 241
Official Description (provided by the hotel):
Ibis Singapore Novena is minutes away from the CBD of Singapore and Orchard Road. The first international 3-star hotel in Novena, it is within walking distance to Novena MRT station, Corporate Offices, Tan Tock Seng hospital, Medical Centers and Shopping Malls. It features 241 stylish designed rooms with timber floors, free Wi-Fi internet access, 1 restaurant/bar and free parking. Free Ibis shuttle available to and from the hotel to listed Medical Centers and Orchard Road. ... more   less 
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Also Known As:
Ibis Singapore Novena Hotel Singapore

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