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“Excellent location for my needs, and extremely comfortable beds!” 5 of 5 stars
Review of Ibis Singapore Novena

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Ibis Singapore Novena
3.0 of 5 Hotel   |   6 Irrawaddy Road, Singapore 329543, Singapore   |  
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Hotel amenities
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BED+BREAKFAST+WIFI
Ranked #116 of 294 Hotels in Singapore
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817 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Zurich, Switzerland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 6, 2012

Stayed at IBIS @ Novena for three nights the end of 2011 and found it could possibly become a regular base for our regular stop over stays in Singapore.

First the location: some reviewers have lamented about its distance from the closest MRT. I find this strange as one has to walk less then 10 minutes up Irraday Rd. to the NOVENA MRT. More than half the way is even under a covered sidewalk they have probably build for the hospital patients along this street with little traffic (a couple of medical & care facilities are on this street).

Little traffic also means the location is comparably quiet if there is such a thing in Singapore. Busy Balestier Rd is in close proximity although this new hotel (opened in 2011) is soundproofed. Ask for a room towards the court yard (inside) so there will certainly be no issue with outside noise. If you have people talking and shouting out in the corridor, this is still a problem though as the doors do not seem very well insulated.

The major problem for us was the small size of the rooms which is a known feature of the low price IBIS chain hotels. Usually this is not an issue but if you are staying as a couple and have lots of luggage, space gets tight. You are compensated with a new room which then compares favourably to those older Singapore hotels in the same price bracket where installations are older and carpets worn. Note there is no carpet in the room which I find more hygienic in the first place. If you want to limit you hotel cost you will thus have to make the choice between a more modern no-frills IBIS and an older hotel which not only comes with larger rooms but also facilities like swimming pool and gym etc.

We found staff in this hotel generally helpful but do not expect to have your luggage shifted to your room. You will get a trolley to do so. Given that this is a hotel of a larger chain, there also seems less flexibility if things are out of the norm, e.g with your booking and you might have to fight a bit harder to get your point across if the handbook prescribes some rules for the receptionist and the duty manager.

Room Tip: Room towards court yard and distant from elevator for less "foot traffic" before your room...
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Front Office Manager at Ibis Singapore Novena, responded to this review, January 8, 2012
Dear Guest

We very much appreciate your comments regarding your stay at the Ibis Singapore Novena.It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.

Sincerely

The Guest Services Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed January 5, 2012

The hotel is some distance away from the city. the rooms are too small for 2 adults. the hotel norms should only allow one person per room. you open a suitcase and you have no floor to step on, no space. the washroom door opens and covers half of the room. a terrible choice. better opt for an ill equipped room rather than staying in a room of the size of a washroom.

Room Tip: book some other hotel
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  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Front Office Manager at Ibis Singapore Novena, responded to this review, January 8, 2012
Dear Guest

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent stay here.

At Ibis, we take pride in ensuring our customer's satisfaction. Unfortunately , we did not meet your expectaions. Thank you for the valuable and constructive feedback and we will address this issue with the team.

Kindly contact me at www.H7451-fo@accor.com. if you need further assistance.

Warm Regards

The Guest Services Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed January 5, 2012

The breakfast menu was very good...in fact comparable to Novotel b/f menu. The location was very close to Bus stand on Baleister Road. However accessing Novena, the nearest MRT was difficult since it included walking up a steep incline for around 500metres. All the Hotel staff were freindly except one guy called ADAM at the reception counter. This person is a benchmark of Chinese style arrogancy and curt comments. Try to avoid talking to him. He will make things more complicated than they really are. But otherwise a very pleasant stay.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Front Office Manager at Ibis Singapore Novena, responded to this review, January 8, 2012
Dear Guest

We very much appreciate your comments regarding your stay at the Ibis Singapore Novena.It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.

Sincerely

The Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Pole
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed January 1, 2012

As chain budget hotels go, the Ibis Novena does its job well. It's very new, the property is clean, the service is efficient and there are no bad surprises. If you're looking for a clean bed and place to crash in the area, then the Ibis will provide you with a satisfactory stay. That said, in a neighbourhood filled with budget hotels, the Ibis also probably came in at the steepest rates. In general, rooms go for S$150-200/night and for a property which is about a 10 minute walk to the closest MRT station and then 6 stops to downtown, I wouldn't say this is high value.

The rooms are small and come with a bed, small bathroom (shower only, no bath) and wall mounted flat screen TV. There are built in shelving units and a wardrobe 'Ikea-style' which maximize use of the small space. Bathroom amenities are basic. Everything is new, and while most of the amenities and decor is budget standard, the bed was very comfortable and linens very clean.

Dining is similarly not exactly haute cuisine and I wasn't that impressed with the breakfast offerings. Avoid unless it comes included in the room rate.

Unlike most hotels and condos in Singapore, the Ibis does not come with any pool facilities.

So, if you just need a place to crash for one night, I think the Ibis Novena can do the trick... however, if you're looking for a more extended stay and in a more central area, then I'd suggest looking elsewhere.

  • Stayed October 2011, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Front Office Manager at Ibis Singapore Novena, responded to this review, January 3, 2012
Dear Guest

We very much appreciate your comments regarding your stay at the Ibis Singapore Novena.It is always a pleasure to receive positive feedback.

Your valuable comments and feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to exceed guest's expectation.

Thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.

Sincerely

The Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed January 1, 2012

3 nights stay in Ibis Singapore Novena was not a nice experience. The quality is much lower than my expectation for an Accor chain hotel. At my first night, we had a trrible experience. The fire alarm rang for 5-10 minutes, but then there was no information on what had happened. When it stopped, only automatic announcement was made and there was no confirmation whatsoever from the staff/management.

Second thing was the cleanliness of the facility. Since the first day of our arrival, the cups and glasses available in the room were so dirty. I suppose they have not been cleaned for sometime. We cleaned a cup and use it for drink. In the next day, when we come back to the room, the room have been tidied up, but all the cups and glasses were not replaced, still dirty just like when we left them. I am really dissappointed to the quality of your service. It is far below my expectation of an Accor quality.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServices_GM1, Front Office Manager at Ibis Singapore Novena, responded to this review, January 2, 2012
Dear Guest
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.

We are sincerely concerned and apologise that we fell short of your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

We hope to be able to get in touch with you directly on this matter. Would be great if you could email us your contact details at H7451-fo@accor.com

Looking forward to hear from you soon.

Thank you.
The Guest services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Singapore Novena

Address: 6 Irrawaddy Road, Singapore 329543, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #116 of 294 Hotels in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ibis Singapore Novena 3*
Number of rooms: 241
Official Description (provided by the hotel):
Ibis Singapore Novena is minutes away from the CBD of Singapore and Orchard Road. The first international 3-star hotel in Novena, it is within walking distance to Novena MRT station, Corporate Offices, Tan Tock Seng hospital, Medical Centers and Shopping Malls. It features 241 stylish designed rooms with timber floors, free Wi-Fi internet access, 1 restaurant/bar and free parking. Free Ibis shuttle available to and from the hotel to listed Medical Centers and Orchard Road. ... more   less 
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Also Known As:
Ibis Singapore Novena Hotel Singapore

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