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“Great location!” 4 of 5 stars
Review of Hotel Innotel

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Hotel Innotel
3.5 of 5 Hotel   |   11 Penang Lane | Orchard, Singapore, Singapore   |  
Hotel amenities
Ranked #85 of 293 Hotels in Singapore
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
26 helpful votes 26 helpful votes
“Great location!”
4 of 5 stars Reviewed March 3, 2013

Very nice comfortable hotel. I arrived much before regular check in time and after a brief wait, the hotel did give me a room on the 4th floor with a huge window. They do have smoking and non-smoking floors so advisable to specify if one is particular.The room is not very large but easily fits in 2 double beds. The biggest advantage of the hotel is its location to the Dhoby Ghaut MRT station. All the staff are friendly and professional. Would like to thank them all for making my stay very comfortable. I would highly recommend this hotel to anyone who is visiting Singapore.

Room Tip: Choose a non smoking floor if you are a non smoker
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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163 reviews from our community

Traveler rating
    45
    81
    23
    10
    4
See reviews for
22
48
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49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • Italian first
  • Japanese first
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  • Spanish first
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English first
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 26, 2013

Really nice hotel. When I arrived to check in the staff were very friendly, profesional and helpful. The room was big, comfortable and clean. Good AC and Wifi. The hotel is well located for shopping and the metro station. Half hour to the airport on the metro. Great hotel and I have no problem in recommending it.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai
Top Contributor
78 reviews 78 reviews
56 hotel reviews
Reviews in 48 cities Reviews in 48 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 25, 2013

Considering that Singapore has become an expensive place; over the years, the tariff of this hotel is consistent with similar hotels in this Nation-City. We stayed at this Hotel for 3 nights. Did not have much to eat in the Hotel, so can't comment much on the food. The beds were were comfortable, amenities in the room were adequate. WiFi was good. The best part of the hotel is its location. Just about 5 minutes away from Dhoby Ghat Metro station; off Orchard, it offers one of the best connections to any part of Singapore. Nice staff ! Over all it was very pleasant experience and if we were to return to Singapore again for a holiday, we will probably choose this Hotel !

Room Tip: I like staying away from the road side facing room; so I chose the room where the window was not fa...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 24, 2013

Singapore is a very expensive city with very expensive hotels. Bearing that in mind this hotel is definitely worth a stay. The staff is very friendly and the service is very good. The rooms are very clean, fast WiFi connection and even web browsing on the TV set. Although having the sink outside the bathroom is a bit odd and not that convenient. Overall a 5-star service at a 4-star hotel.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2013

Spent a fantastic week visiting my husband who is on business in Singapore. The staff are all absolutely lovely, very helpful and nothing is too much trouble. The location is perfect for all the shopping you require on Orchard Road which runs along the bottom of the road. All in all I would recommend this hotel if you are staying in Singapore.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 14, 2013 via mobile

The room is neat and nice! Very quiet
All day long except new year.

I've stayed 5 days at this hotel and every time I called the reception they always
Gave me a satisfying answer!

The location .. all I can say is very convenient if your're on a budget trip!

Overall the only problem is the wifi signal,
The speed is fast but the signal tends
To disappear every 5 sec.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Mandaluyong City, Philippines
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 2, 2013

We were going to watch a concert at Fort Canning Park and picked this hotel because of its proximity to the park. It turned out to be a good decision because not only was a few minutes' walk from the park, it was close to a lot of other great spots as well. It's very near the Dhoby Ghaut train station and practically across a main road from this nice new mall called Plaza Singapura which has a lot of nice shops and dining options.

We booked the room through Agoda three months before our trip and requested for early check-in then. I didn't think they would accommodate the request since it was made months beforehand. But when we got to the hotel, we were immediately accommodated by the friendly staff. The front desk staff was always helpful and warm, and we really felt welcome during our brief stay. The nice cheerful decor reflects how the staff communicates with their customers.

Read in some reviews that cab drivers sometimes have a difficult time finding the hotel. This is probably because Penang Lane is a one-way street from the main road (Penang Road). A cab must enter through Clemenceau Avenue then just go straight round the curve to get to Penang Lane through the back. A good landmark for Penang Lane is the standalone Fish & Co. restaurant at the corner - but again, this street is one way. But if you're getting to the hotel via MRT, simply get off at Dhoby Ghaut and cross the street towards Park Mall. Once you see the small road with Fish & Co. simply enter through here, go straight, and you'll find Hotel Innotel at the left side.

The hotel has options for smoking and non-smoking rooms. The bathroom wall though is simply made of frosted glass, so though this is a nice place to stay for solo travelers and couples, I wouldn't be too comfortable sharing a room with a friend here. It has coffee and tea making facilities, which is replenished every time the room is cleaned. There's fast free WiFi, an internet-enabled TV, and a mini refrigerator.

I would definitely stay here again!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Innotel

Address: 11 Penang Lane | Orchard, Singapore, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #85 of 293 Hotels in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Innotel 3.5*
Number of rooms: 12
Reservation Options:
TripAdvisor is proud to partner with Agoda, Hotels.com, Expedia, Asiatravel.com Holdings, Booking.com, HotelTravel.com, TripOnline SA and Odigeo so you can book your Hotel Innotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Innotel Singapore

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