We were going to watch a concert at Fort Canning Park and picked this hotel because of its proximity to the park. It turned out to be a good decision because not only was a few minutes' walk from the park, it was close to a lot of other great spots as well. It's very near the Dhoby Ghaut train station and practically across a main road from this nice new mall called Plaza Singapura which has a lot of nice shops and dining options.
We booked the room through Agoda three months before our trip and requested for early check-in then. I didn't think they would accommodate the request since it was made months beforehand. But when we got to the hotel, we were immediately accommodated by the friendly staff. The front desk staff was always helpful and warm, and we really felt welcome during our brief stay. The nice cheerful decor reflects how the staff communicates with their customers.
Read in some reviews that cab drivers sometimes have a difficult time finding the hotel. This is probably because Penang Lane is a one-way street from the main road (Penang Road). A cab must enter through Clemenceau Avenue then just go straight round the curve to get to Penang Lane through the back. A good landmark for Penang Lane is the standalone Fish & Co. restaurant at the corner - but again, this street is one way. But if you're getting to the hotel via MRT, simply get off at Dhoby Ghaut and cross the street towards Park Mall. Once you see the small road with Fish & Co. simply enter through here, go straight, and you'll find Hotel Innotel at the left side.
The hotel has options for smoking and non-smoking rooms. The bathroom wall though is simply made of frosted glass, so though this is a nice place to stay for solo travelers and couples, I wouldn't be too comfortable sharing a room with a friend here. It has coffee and tea making facilities, which is replenished every time the room is cleaned. There's fast free WiFi, an internet-enabled TV, and a mini refrigerator.
I would definitely stay here again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.