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“room service” 3 of 5 stars
Review of Park Regis Singapore

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Park Regis Singapore
4.0 of 5 Hotel   |   23 Merchant Road, Singapore 058268, Singapore (The Quays)   |  
Hotel amenities
Ranked #46 of 300 Hotels in Singapore
Certificate of Excellence 2014
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
“room service”
3 of 5 stars Reviewed December 13, 2012

Hotel room very good but service within room not great. Took away one dressing gown and had to ask for replacement. Only supplied 4 small creams for coffee in room and on 2 days did not replace even when asked for direct at reception.Poor service. Break fast was not great selection and expensive.Only did it once several other places in nearby central Mall did excellent food.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this review, February 6, 2013
Dear charliefarley_12,

Thank you for taking the time to share your review about our recent stay with us.

We deeply regret the inconvenience caused to you with regards to the service shortfall. As we strive to improve our service quality and facilities, your feedback is extremely important to us as it allows us to continually monitor our guest’s requirements. We certainly hope to welcome you back to Park Regis Singapore soon and have the opportunity to be of service to you again.

Best Regards,
Jason Dowd
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,102 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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Cebu
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 13, 2012

Its only a walking distant to Clark Quay. Reception is excellent. The rooms are great, except for the privacy of the vanity, its open and can see through from your bed. We are on the 21st century and the internet is not free, not even in the lobby. Was not able to use the swimming pool as we are only transitting, its so refreshing and nice from the view on our window.

Room Tip: Check if there are free wifi or free internet.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this review, February 6, 2013
Dear Cheryl A,

Thank you for choosing to stay with us and taking your time to provide us with your feedback.

As we strive to improve our service quality and facilities, your feedback is extremely important to us as it allows us to continually monitor our guest’s requirements.

We certainly hope to welcome you back to Park Regis Singapore soon and have the opportunity to be of service to you again.

Best Regards,
Jason Dowd
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 11, 2012

Great ready to board the space ship and your room is like a college dorm/bunk about to shoot off into space. The place looks 2015 modern, and I had an easier time calculating my taxes than figuring out the room button lighting, but it was kind of an adventure in itself. The host desk had 220 volts for those who have 110 volts, and the registration was highly professional. The pool waterfall was pleasant with a bar, that I never got a chance to drink from. The main reason to stay here is the short walk to Clark Quay. The internet charge of $10 per hour is so 2005! I suppose they charge the extra $ to pay for all the modern lighting, but to be honest, I'd rather have less special effects, a bigger room/bath and free internet with a bit dated furniture, than to spend more than 1 night here. It would be a nightmare trying to work in this hotel, my 1986 college dorm was bigger and paying for internet is a step backwards in time as well. Go here to crash Clark Quay and swim off a hangover, then leave. Huge creds, though, for the rainfall shower, I heart those. Oh I found the world's smallest tube of Colgate toothpaste here, I will post a photo soon.

Room Tip: Be sure to get a larger room, if they have them.
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  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this review, February 6, 2013
Dear enfp66,

Thank you for choosing to stay at Park Regis Singapore.

While it is heartening to know that you appreciate the strategic location of the hotel and the pool, we acknowledged that the design and style of each hotel can be a subjective matter of taste. We are sorry that our guestroom was not to your expectations.

As we strive to improve our service quality and facilities, your feedback is important to us as it allows us to continually monitor our guest’s requirements. Your comments have also been shared with the relevant department heads for us to make improvements. We certainly hope to be of service to you again should your travels bring you back to Singapore.

Best Regards,
Jason Dowd
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 8, 2012 via mobile

The hotel is well located just across the road from clarks quay where you can find bars restaurants shops etc. great pool, gym was fine too. Only strange thing about the hotel is the glass doors on the toilet, not much privacy! Also no free wifi which is a pity

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this review, February 6, 2013
Dear Friday456,

Thank you very much for taking the time to provide your feedback and we are delighted to know that you appreciate the convenient location of the hotel and liked the facilities.

We are also grateful for your feedback as it enables us to continually monitor our guest’s expectations and we hope to welcome you back in the near future.

Best Regards,
Jason Dowd
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TASMANIA
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 8, 2012

We were made to feel welcome from to time we arrived until the time we departed all the staff were very professional and nothing to much trouble. The hotel is tastefully decorated with a modern colour scheme we had a Park Queen Room which although not large was well laid out and had a very comfortable bed, quiet air conditioning, plenty of toiletries, slippers, dressing gowns, fridge with mini bar and a good quality flat scene TV not that we watched any, to much to explore in Singapore. The only thing that may put some people off is the separate shower and toilet are adjoining the bed area with only the vanity and a mirror separating them.Our room had a very pleasant outlook, there is also an excellent swimming pool and gym there are a couple of dining options, but as we did not use them so I cannot pass any comment.
The hotel is only a short walk to Clarke Quay and the very efficient Metro is just across the road. Although we had some very good meals at Clarke Quay a visit to the Basement in The Centre just across the road where there are some great little eateries where you can get an excellent meal for AU$8.00-$10.00 we ate at Sunny Japanese funny name great food.
A must visit while in Singapore is Gardens by The Bay it is about 10 minutes in a taxi from the hotel, if going daytime go early and miss the crowds unfortunately we run out of time for a night visit, definately next time!!
The hotel is about a 20 minute taxi ride from the airport and costs about AU $25.00.

We would definitely stay at this hotel again next time in Singapore.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this review, February 6, 2013
Dear TasmaniaJames,

Thank you so much for taking the time to share such a detailed review of our stay with us at Park Regis Singapore.

It is heartwarming to know that you have found all aspects of the hotel to be excellent and thoroughly enjoyed your stay with us.

We look forward to welcome you back to Park Regis Singapore and be your preferred hotel each time you visit Singapore.

Best Regards,
Jason Dowd
General Manager
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Phuket, Thailand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 28, 2012

I stayed here for 4 nights with my girlfriend. It was my girlfriends birthday so we received an upgrade and birthday cake. The staff here were very welcoming and friendly.

The hotel is very close to Clarke Quay. The room was a quite a good size for the price payed for Singapore. The only downside is that the wifi was expensive but I would stay here again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this review, February 6, 2013
Dear lPopeye on tour l,

Thank you for your valuable feedback from your recent stay.

It is truly heartening to hear that you appreciate the prime location of the hotel and have found our facilities and warm hospitality to be delightful.

We hope to welcome you back soon and have the opportunity to be of service to you again to exceed your expectations.

Best Regards,
Jason Dowd
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
113 reviews 113 reviews
73 hotel reviews
Reviews in 47 cities Reviews in 47 cities
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed November 25, 2012

I stayed here last weekend & was pleasantly surprised. Having read a few of the earlier reviews with negative comments about the bathroom, I'm happy to report that 'newer' hotels tend to opt for this 'open' concept - take a look at photos of the room I stayed in.

This part of Singapore tends to have older, established hotels (that need upgrading) so Park Regis is among a few 'new' ones with a modern design - compact would be an apt description. The hotel being only about 2 years old, my room was clean, the bed comfortable, everything worked. Breakfast & lunch buffet are not as extensive as larger hotels, but more an adequate. Their meeting room on the 3rd floor had floor-to-ceiling windows & this made the entire room bright & cheery.

I'll stay here again when I'm back in this part of Singapore.

Room Tip: all rooms are non-smoking
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park_regis2011, General Manager at Park Regis Singapore, responded to this review, December 17, 2012
Dear nick_ng,

Thank you very much for taking the time to compliment us.

We are glad to have made your stay at Park Regis Singapore a wonderful experience and certainly look forward to welcoming you back.

Best Regards,
Jason Dowd
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Regis Singapore

Address: 23 Merchant Road, Singapore 058268, Singapore
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Romantic Hotel in Singapore
#44 Luxury Hotel in Singapore
#45 Business Hotel in Singapore
#47 Family Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Regis Singapore 4*
Number of rooms: 203
Official Description (provided by the hotel):
Park Regis Singapore is centrally located in the city centre, within easy reach of Singapore's vibrant entertainment and dining hubs such as Clarke Quay, Boat Quay and Chinatown. The hotel is close to Raffles Place and Marina Bay, Singapore's commercial and entertainment hub. Perched along the Singapore River, the hotel is a mere 5 minutes' walk away from Clarke Quay MRT train station. Ultra Contemporary Hotel Rooms; Relax in your ultra contemporary studio concept guestroom with a wealth of amenities, including complimentary wireless internet access and chargeable high-speed wired internet access, 42" LCD TV, cable TV with multiple channels and Interactive TV (IPTV), Interactive Phone (IP) with IDD access, movies on demand, individually controlled air-conditioning, work desk, in-room safe, mini bar, tea & coffee making facilities, hair dryer, iron & ironing board, bathrobe, slippers, 24 hour room service, laundry and dry cleaning service. At Park Regis Singapore, you will never have to look far for a delicious meal or to unwind with a drink in your hand.If you fancy a night relaxing in your room - Park Regis Singapore is at your service with 24-hour in-room dining. A Spot of Recreation The hotel's recreational facilities include a stylish 25- metre outdoor lap pool, set next to a cascading water feature - bound to relax and rejuvenate in tranquil surroundings. Or, for an invigorating workout, the hotel offers a well-equipped fitness centre. For recreation on a larger scale, a nine-hole and eighteen-hole golf course and driving range is approximately 15-20 minutes from the hotel (fees apply). Down to Business; The full service Business Centre located on the third level provides all secretarial services. Here you will also find iMAC workstations with complimentary broadband internet access. Rental of mobile phones and laptops and private meeting rooms are available. Park Regis Singapore is Your Ultimate Choice in Central Singapore. The hotel is easy walking distance to many key attractions and to the MRT (Clarke Quay). Make Park Regis Singapore the perfect retreat for your next visit to exciting Singapore! Please note, Park Regis Singapore is a non smoking hotel. ... more   less 
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Also Known As:
Park Regis Singapore Hotel Singapore

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