This new hotel near Clarke Quay in Singapore is in a good location; close to the business district, but also near the river and good night spots.
The hotel is brand new. The rooms are small, but modern and stylish (though a bit cheap). There are a few things about the rooms that I found a bit annoying. For example, the shower door opens out into the rest of the bathroom, flush along the floor -- making use of a bath mat impossible (pushed away when the door is opened), so you're going to get a wet floor. And (I don't know how many of you are bothered by this), the soap dish in the shower is a flat piece of metal (with no grooves or holes), so the soap sticks to it and you need a screw-driver to pry it off the dish to use it. It's not a huge flaw, but these two things suggest that whoever designed the rooms did not actually try using them or put much thought into the experience for guests. That lack of effort bothers me.
The small pool and gym are satisfactory, and the lobby and lounge are alright.
My big problem with this hotel is the lack of service culture and the attitude of the front desk staff. I arrived directly from the airport after an international flight. Upon check-in, the receptionist had a problem with the credit card machine. For a 5-night stay at just under S$300 per night, they required blocking S$2600 on my credit card (apparently they were worried that I was going to steal the furniture -- though I'm not sure the furniture would even be worth that much). After a few tries (there was a problem with their connection, not with my card), she instructed me to wait. I was kept at the front desk for nearly 25 minutes (they wouldn't give me the room key until they had my credit card blocked), rather than the staff just asking me to come back later to try -- even though I asked to go to my room and suggested we try later.
Upon sign-in, they also inform guests that there is a S$300 penalty for smoking in the room. And they made me initial that clause on the form, separate from my signature at the bottom (despite the fact that I requested a non-smoking room, anyway). I have not experienced this one at any other hotel.
I stay in business hotels more than 100 nights per year -- many of those in Singapore. Some hotels know how to make their guests feel welcome. Others are obviously much more concerned about making sure they get your money and making sure that you can't cheat them. This hotel does not make me feel welcome. It makes me feel like they are doing me a favor by letting me stay there, while they make sure they get their money.
It's put me off...I shall not be staying here again...There are far too many alternatives in Singapore, and there are some hotels that really understand customer service (this is not one of them).
- Official Description (provided by the hotel):
- Park Regis Singapore is centrally located in the city centre, within easy reach of Singapore's vibrant entertainment and dining hubs such as Clarke Quay, Boat Quay and Chinatown. The hotel is close to Raffles Place and Marina Bay, Singapore's commercial and entertainment hub. Perched along the Singapore River, the hotel is a mere 5 minutes' walk away from Clarke Quay MRT train station. Ultra Contemporary Hotel Rooms; Relax in your ultra contemporary studio concept guestroom with a wealth of amenities, including complimentary wireless internet access and chargeable high-speed wired internet access, 42" LCD TV, cable TV with multiple channels and Interactive TV (IPTV), Interactive Phone (IP) with IDD access, movies on demand, individually controlled air-conditioning, work desk, in-room safe, mini bar, tea & coffee making facilities, hair dryer, iron & ironing board, bathrobe, slippers, 24 hour room service, laundry and dry cleaning service. At Park Regis Singapore, you will never have to look far for a delicious meal or to unwind with a drink in your hand.If you fancy a night relaxing in your room - Park Regis Singapore is at your service with 24-hour in-room dining. A Spot of Recreation The hotel's recreational facilities include a stylish 25- metre outdoor lap pool, set next to a cascading water feature - bound to relax and rejuvenate in tranquil surroundings. Or, for an invigorating workout, the hotel offers a well-equipped fitness centre. For recreation on a larger scale, a nine-hole and eighteen-hole golf course and driving range is approximately 15-20 minutes from the hotel (fees apply). Down to Business; The full service Business Centre located on the third level provides all secretarial services. Here you will also find iMAC workstations with complimentary broadband internet access. Rental of mobile phones and laptops and private meeting rooms are available. Park Regis Singapore is Your Ultimate Choice in Central Singapore. The hotel is easy walking distance to many key attractions and to the MRT (Clarke Quay). Make Park Regis Singapore the perfect retreat for your next visit to exciting Singapore! Please note, Park Regis Singapore is a non smoking hotel. ... more less
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- Also Known As:
- Park Regis Singapore Hotel Singapore