The horror story starts the moment you decide to book with them. Here's what happened to me:
1. The actual room looks nothing, ABSOLUTELY NOTHING, like the pictures. Sure, I can understand most if not all hotels use softwares or special settings to beautify the room photo to attract guests; but this hotel is absolutely outrageous. The only similarity is that there is a bed, 4 walls, pillows, and a toilet so small it is hazardous to even turn. The floor was sticky and dirty too.
2. Had confirmed one of my room selection (took 3 rooms for this stay)- Superior room with 2 single beds for 3 nights. It was confirmed over the phone on the availability, and stated clearly on the hotel voucher. Yet upon arrival, they could not give us the room. Mind you the customer service is non-existent at best- that young chap practically smirked at our dissatisfaction and repeated "oh it depends on availability" at every attempt to understand the situation and come to a solution.
3. It is stated "free wifi" at the counter. But when you request for wifi password, they will demand a $10 charge.
4. The paints were peeling, and I was bitten by some unknown insects (bedbugs, I suppose) within 10 minutes after sitting on the bed.
i think the overall experience could have been better if the staffs were helpful, or genuinely wishes to serve. But from what I can tell, just some youngster with no goals in life or drive to perform, slacking their way till every other paycheck.
If you ever plan to stay here, I wish you good luck trying to mend the traumatic experience you are about to endure, which most probably will well prevent you from even thinking about a mid-range / budget hotel anywhere in the world during your travels.
Go some other hotel. Save yourself!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am sorry to learn that you did not experience a good stay at our hotel! I wished to explain that our Twin and Double Beds are subject to the guest request and hotel's availability. As much as I understand the disappointment in not getting a Twin Bed Room during the first night of your stay, our Front Desk Staff had done their utmost to satisfy to your request and arranged it for you from the second night onwards.
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Concerning the complimentary Wi-Fi service, it is only applicable for walk-in reservations only and I apologise if this information had been misinterpreted.
I had also taken note of your feedback of the room you had stayed. I appreciate your comments as this will help our hotel in providing our guests a better service in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.