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“Good value Historic hotel in Centre of Singapore” 3 of 5 stars
Review of Hotel Fort Canning

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Hotel Fort Canning
4.5 of 5 Hotel   |   11 Canning Walk, Singapore 178881, Singapore   |  
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Hotel amenities
Ranked #49 of 292 hotels in Singapore
Frankfurt, Germany
Top Contributor
70 reviews 70 reviews
39 hotel reviews
Reviews in 29 cities Reviews in 29 cities
55 helpful votes 55 helpful votes
“Good value Historic hotel in Centre of Singapore”
3 of 5 stars Reviewed October 27, 2013

Good rooms, which have been well designed and are very comfortable.
here ar 2 pools , the best Gym I have seen anywhere in a hotel and some good restaurants. Gattpopardo deserved special mention as a ver y good Italian restaurant.
Another Bonus is you are in the heart of c Singapore, with wonderful walks on the doorstep in Leafy Fort Canning Park.

However the service in the hotel is not great. The staff do not have the same professional standard as some of the other hotels )mainly chains) for the same price and the lobby and public areas don't function as seamlessly as other hotels. For example when I was there there was a wedding going on in the Lobby and et guests were wandering through or sitting in part of the bar.

Room Tip: Get a room on higher floor for added privacy
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, October 29, 2013
Dear mdcryan,

Thank you for choosing to stay with us and for your review.

We are happy you found our rooms to be good, well designed and very comfortable, and that you appreciated the two swimming pools, good restaurants (Gattopardo is very gratified with your commendation) and "the best Gym (you) have seen anywhere in a hotel". We are also very glad you found the location convenient and enjoyed the heritage park in which the hotel is set.

We are very concerned that you found the service less than spectacular as many of our guests have actually singled out our staff as the highlight of their stay. As we are a boutique hotel, we do things a little differently from the large chain hotels, but our guests are nevertheless our reason for being. Also, being a boutique hotel, our public spaces are limited, and when we have a wedding party, the guests sometimes do spill into the lobby. Not withstanding, we would like to thank you for your feedback and will see how we can manage this better in the future.

We look forward to seeing you again soon!

Best wishes,

Amy
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516 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
Adelaide, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 23, 2013

This hotel is beautiful inside and out. Wonderful walking paths, minutes from the shops. The staff was brilliant, nothing was too much especially with me bringing the wrong cable for my phone so they helped me out. Staff were always on hand for any directions or recommendations. Every thing was clean and tidy. Breakfast in the Glass House was lovely. I highly recommend staying at this beautiful hotel.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, October 25, 2013
Dear Ani12,

It was lovely having you stay with us and thank you for this wonderful review!

We are so glad you found the hotel beautiful and you enjoyed the heritage park in which the hotel is set. We are very gratified that we could help you with your mobile phone charger - we understand how easily such mix ups can take place and how difficult it can be without the use of one's personal mobile phone these days.

Thank you for commenting that everything was clean and tidy, and that breakfast was lovely, as these are the things that are important to our guests.

We are most grateful for your high recommendation to other travellers to stay with us and we certainly look forward to welcoming you back to Hotel Fort Canning in the near future!

Best wishes,

Amy
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2013

Hotel is gorgeous great for newly wed.. Romantic place and staff is nice and helpful everything in there was of good quality and the feel of the room was just right -We had breakfast in the Glasshouse food is good quality and the location is great with romantic Fort Canning park the historical place in Singapore and near to the Malls ..etc is everything we need..
I love the Place its very memorable for us to celebrate my Wedding at Fort Canning Hotel and Restaurant .. Thanks

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, October 25, 2013
Dear anaramosmartin28,

Congratulations on your recent nuptials at Hotel Fort Canning! We are so happy that we could be part of that memorable day.

Thank you for your lovely review which we have shared with our staff to encourge them further to excell in their service to our guests.

We are very happy to note that you found the place romantic, the staff nice and helpful, the food in The Glass House of good quality, and very memorable for you of your wedding day.

We look forward to you coming back for another romantic stay with us soon!

Best wishes,

Amy
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Hong Kong, null, Hong Kong
1 review
5 of 5 stars Reviewed October 21, 2013

We had a four night stay at the hotel and had a great time. Decor, service and location all contribute to create a fantastic hotel. The staff are extremely helpful, the rooms were comfortable and spacious and the pools were excellent. Would highly recommend a stay in this hotel.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, October 22, 2013
Dear 23Luke1983,

It was a pleasure having you stay with us and thank you so much for your excellent review!

We are delighted that you found the hotel fantastic because of the decor, service and location, and that you appreciated the staff, rooms and pools.

Thank you also for highly recommending Hotel Fort Canning to other Trip Advisor readers.

We certainly look forward to welcoming you back soon!

Best wishes,

Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 19, 2013

The Hotel Fort Canning offers in my view a stunning luxurious experience out of the hussle and bustle of busy Singapore. Centrally located, yet tucked away in it's only world, the hotel exudes class ! From entrance to departure, you can expect the ultimate in service, whilst treating yourself to the very best on offer to the palate and beverage. The Glass House was my wife and I's favourite, however, Gattopardo, is also of a high quality. We have stayed here four times now over four years, and it is consistently first class.....

Room Tip: Pay the extra and get the Premium deluxe room.... on a higher floor.... They are worth the extra SG6...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, October 20, 2013
Dear BrizzieCol,

First of all, thank you for repeatedly choosing to stay with us - it is the best evidence that you like it here and what we are offering! Thank you also for the very nice review. Your comment - We have stayed here four times now over four years, and it is consistently first class - is the highest praise indeed!

We are glad that in busy Singapore, we can be a haven for you that is still centrally located. We are deeply gratified with your comment on our service, and we have shared it with our staff who have been encouraged.

We are also very happy that you and your wife appreciate the offerings at The Glass House and Gattopardo as both strive to serve the best in Modern Asian and Southern Italian cuisines respectivelty.

We certainly look forward to your fifth stay with us at Hotel Fort Canning, and many more to come!

Best wishes,

Amy
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perth
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 16, 2013

The staff are what makes this hotel. They are professional and listen to all your requests. The location is good especially if you want to explore the city away from the temptations of the shops. If you want to be close to the shops then this may not be the hotel for you (though the train station is very close) It is very quiet in fact there were some days that we wondered if there was anyone else staying at the hotel! This is a real treat.
It was lovely looking out your bathroom window and just seeing the lush greenery of the parkland.
I wonder how this hotel will age as you can see a lot of wear and tear. Especially in the bathrooms (paint coming off the bathroom doors and marks down the corridors)
There are a couple of areas for improvements. Only giving one towel per guest and not topping up toiletries like shower gel? Especially when there is no turndown service. I think for the prices you are paying two towels per person is not an unusual request. Though when we asked for extra towels it wasn’t an issue.
The other complaint is the interconnecting doors, in the middle of the night our daughter accidently shut the door. There is no way of opening the door without calling reception. This was frustrating as we couldn’t shut the door for privacy without it being locked! In fact it was annoying as sometimes you do not want the doors open. Every other hotel we have stayed out with our children you can shut the door then reopen it (without calling the hotel staff to reopen it)
The rooms are slightly on the small size. Book a premier or suite then you will be ok!

Room Tip: Request a parkside room and a premier room
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, October 19, 2013
Dear PerthHolidaysforever,

Thank you for your staying with us and for your very candid review!

We have shared your very nice comments on the professionalism of the staff, the hotel location, and the park setting with the whole team at the hotel and we have been greatly encouraged - thank you so much!

We also appreciate your feedback on the maintenance of the hotel - we are currently in the midst of repainting all the hotel bathrooms with the right kind of waterproof paint that resists peeling.

As we strive to be eco-friendly, we provide all our rooms with two bath towels, two handtowels and two face towels. We are most happy to provide our guests with more towels should they request them. We also replenish the toiletries daily when we clean the rooms, so we are very sorry if the Room Attendant servicing your room had inadvertantly missed out replenishing them.

The interconnecting doors at the hotel have the added security feature of requiring a key to open them if they are locked or shut to prevent accidentally opening a door to another room. We are sorry that you found this frustrating.

In spite of the above, we hope to welcome you back to Hotel Fort Canning soon!

Best wishes,

Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Skopje, Republic of Macedonia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2013

Location perfects very close to the city, best surrounding area in Singapore, no noise very quite and in the city, Hotel perfect modern design in very old building, Staff is wonderful, Rooms no comments words perfect is small for such low price, I have been travel to many world places either for business or pleaser I would say this is one of my favourite hotel, I have been sleeping so far 10 times and will be more for sure. Simply BRAVO you are my Sing address.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, Manager at Hotel Fort Canning, responded to this review, October 19, 2013
Dear IgorPapesh,

We would like to thank you for choosing to stay with us repeatedly and for saying that Hotel Fort Canning is your Singapore address! This is high praise indeed from a world traveller, and we are both encouraged, yet humbled by it.

We are very happy that you appreciate our city park location, our "heritage outside, contemporary inside, hospitable all over" concept, and most importantly, our staff.

We certainly look forward to welcoming you back many more times to Hotel Fort Canning!

Best wishes,

Amy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Fort Canning

Address: 11 Canning Walk, Singapore 178881, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Singapore
#29 Business Hotel in Singapore
#37 Romantic Hotel in Singapore
#42 Luxury Hotel in Singapore
#49 Top resorts Hotel in Singapore
#49 On the Beach Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Fort Canning 4.5*
Official Description (provided by the hotel):
Surrounded by the lush greenery of a historical park, the heritage Hotel Fort Canning offers a discreet sanctuary of calm in the vibrant city and an epitome of style and modern comfort in each of its 86 guestrooms and suites. ... more   less 
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Also Known As:
Hotel Fort Canning Singapore

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