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“Staff were excellent” 4 of 5 stars
Review of Hotel Fort Canning

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Hotel Fort Canning
4.5 of 5 Hotel   |   11 Canning Walk, Singapore 178881, Singapore   |  
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Ranked #42 of 290 hotels in Singapore
Madrid, Spain
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Staff were excellent”
4 of 5 stars Reviewed September 8, 2013

Our arrival from along flight our greeting was very welcoming, and trouble free, on first appearances the room was great, but there were little things that could have been improved vanity area was small,no storage, lighting poor, shower blocked,noisy air conditioning, but saying this the reception staff were over and above excellent and efficient . Ruby was outstanding in her job and sightseeing information and the hotel porter, Micheal gave really good directions which helped us on our traveling around Singapore. The grounds and cleanliness of the hotel were outstanding, overall it was a great experience.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck-Hardy-GM, General Manager at Hotel Fort Canning, responded to this review, September 14, 2013
Dear Jean,

Thank you for complimenting Ruby and Michael for their excellent service and for your "great overall experience" with Hotel Fort Canning, despite the areas for improvements I noted.
You may want to contact me directly on here so you could share your room number with me, and we will act upon immediately.

Again, thank you for your excellent rating,

Franck
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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454 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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Hobart
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 7, 2013

Hotel Fort Canning is a very, very comfortable hotel. Being in the park in the middle of a busy city just enhances the natural feeling of tranquillity this hotel offers. The advantage if being a small hotel is well and truly felt with little or no noise, relaxed and elegant atmosphere and a sense of being a sanctuary with leafy surrounds. Very nicely fitted out and furnished to suit the colonial architecture. Two very nice pools to choose from. We had a garden courtyard room which for us was the best option. The ability to walk out of the room into a quite private courtyard with chairs and a day bed added to the relaxed feel.

The only word against was that some staff could be a little more thorough (housekeeping & general staff) as a few little things could be improved upon. Splitting hairs on this but I'm sure with a little push it would not even be a factor.

Canapes in the evening is a nice touch also. All in all a lovely building, grounds & park are very well served by the Hotel Fort Canning product. Easy walk to Orchard Road and Clarke Quay.

If you want to stay in a big hotel with lots of action this is not for you. But if you want to avoid check in queues, lifts, lines and tourists you'll love it here.

Room Tip: Go for the garden courtyard rooms. They add an extra dimension to your room. Bathroom a little tig...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck-Hardy-GM, General Manager at Hotel Fort Canning, responded to this review, September 14, 2013
Dear Mark,

Thank you so much on behalf of the team at Hotel Fort Canning for your excellent review, and we are delighted that you enjoyed the tranquil and serene side of our location.
I will ensure that I personally check the few rooms we have with a private courtyard to ensure "all the little things" are improved and looked at.
I am glad you enjoyed the fact that despite our "leafy surrounds", we are only a 5 minute walking distance to Orchard Road.

Again, thank you for commenting greatly on our hotel,

Franck
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Singapore
1 review
5 of 5 stars Reviewed September 4, 2013

Hotel Fort Canning offers an exquisite experience atop Fort Canning Hill. The modernistic theme of the hotel was very welcoming and niche. It provided an interesting depth as the hotel was something modern amidst the historical environment it was in. The interior decor was splendid and very welcoming. From the paintings to the lighting and even to the carpetry, one can feel the warmth and allure the hotel provides.

I spent a staycation of 2 days and 1 night with my girlfirend here and we were both impressed and delighted by the level of service and the friendliness of the staff. From the moment you stepped into the hotel lobby till the time you check out, service staff are ever ready to assist with directions and help provide helpful suggestions. Furthermore, they do it with a smile :) I had trouble finding where the gym was and one of the lobby staff was kind enough to walk me to the gym. I was also assured that I could contact them should I need anything at all.

The room itself was amazing. The 'open' and modern concept meant that there were many mirrors and clear glass sectioning the room. It was very spacious and accommodating. It was super high tech as well, with automatic blinders and a smart tv among many things. Everything could be controlled via a centralised remote.

The facilities of the hotel was good as well. The gym was well-equipped with the latest technology and there was ample machines and space for the guests. Furthermore, towels and refreshments were also provided. It was also staffed with gym instructors.

We had a buffet breakfast and the spread was good too.

Overall, I would say it would be a top destination to go to for a staycation.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck-Hardy-GM, General Manager at Hotel Fort Canning, responded to this review, September 4, 2013
Dear Julius,

Thank you so much for your beautiful write up about Hotel Fort Canning and I enjoyed reading your choice of words, such as "warmth and allure the hotel provides" or "provided an interesting depth as the hotel was something modern amidst the historical environment it was in"
I am so happy our team made a difference at all time and that our room was "amazing and super high tech".
It's great to hear that our gym and gym instructors wrapped up nicely your excellent experience with us and that Hotel Fort Canning is "a top destination to go to for a staycation".

Thank you so much,

Franck
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Doha
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 3, 2013

Amazing Place in every aspect, from staff to design to location.
High tech solutions and a very clean and nice swimming pool filled with mineral water!!! wow
The Location is a plus, its in the middle of the city and close to almost everything is the city and taxi's is almost every 5 minutes available.

Room Tip: Take the standard room for better city view and room deign. no need for upgrade..
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck-Hardy-GM, General Manager at Hotel Fort Canning, responded to this review, September 4, 2013
Dear guest,

Thank you so much for your excellent review of Hotel Fort Canning, we are so happy you enjoyed the combination of "amazing" staff, location and design.
I am glad you recognise that we are merely a 5 minute walk from Orchard and that taxis are fast to reach our hotel.

Warm regards from the team,

Franck
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2013

Very modern and luxury room in the unique and exotic hotel, which had been one of Singapore historical place. The cannon, the British command center, old cemetery, and many historical icon combined with the luxurious of the interior of hotel room. the automatic curtain, all marble floor, separately wooden living room, and the unique bathroom/bath tub which placed next to the bed gives a sensual touch for the guest.

Room Tip: choose the executive room
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck-Hardy-GM, General Manager at Hotel Fort Canning, responded to this review, September 4, 2013
Dear guest,

We are so happy you enjoyed all the rich history combined with our modern bedrooms and living rooms, we can't wait to welcome you back soon,

Franck
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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

We liked the hotel very much. The evening drinks was very nice... the staff were very attentive.
Breakfast was also nice, but it was a bit crowded unfortunately. Overall experience staying at HFC was great. It was a quiet oasis in a quite busy city.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck-Hardy-GM, General Manager at Hotel Fort Canning, responded to this review, September 4, 2013
Dear guest,

Thank you so much for your excellent review of Hotel Fort Canning and for appreciating our "oasis" through "attentive staff", with "evening drinks and breakfast".

The team and I thank you for this,

Franck
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Melbourne, Australia
1 review
5 of 5 stars Reviewed September 1, 2013

My friend from KL, Malaysia booked the hotel which was on a very special offer. I flew in for a one night stopover to rendevous with her before continuing my journey. From the moment we arrived we were greeted by friendly & attentive staff. I love the location of this hotel surrounded by a beautiful park & very close to the main shopping areas plus the underground rail service. During the afternoon complementary coffe & tea facilities plus biscuits, apples & chilled water are provided in the guest lobby. In the evening complimentary drinks & canapes are provided in the same area - such a lovely touch & a nice way of meeting other guests. My father served with the British army in WW2 and I remember him speaking of Fort Canning - so it was wonderful to roam around grounds where he once was.
Our room was a excellent size with a nespresso machine & modern restful decor with a spacious well thought out bathroom... The bed and pillows made for a wonderful nights sleep..
The breakfast in the new Glass House provided a wonderful selection of foods - again the staff were very helpful & attentive...
Also we had an excellent dinner in the Italian restaurant - I had spaghetti & fresh seafood. The swimming pools looked very inviting but we had no time. I would definately recommend this hotel & will definately stay there next time.

Room Tip: We had a corner room on the 3rd floor - I particularly liked the fact that you could have AC on or o...
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck-Hardy-GM, General Manager at Hotel Fort Canning, responded to this review, September 4, 2013
Dear guest,

I am glad your friend booked your room with us at Hotel Fort Canning as you could reconnect with a place your father spoke about when he was in Singapore during WW2.
It's great to hear about all the little details you noticed during your stay and that our team was friendly and attentive.
I am delighted to read that your overall experience with us was excellent, that our restaurants were both great, and that our room provided you with all the luxurious comfort you deserve.

Thank you from the team and I,

Franck
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Additional Information about Hotel Fort Canning

Also Known As:
Hotel Fort Canning Singapore
Address: 11 Canning Walk, Singapore 178881, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Singapore
#30 Business Hotel in Singapore
#40 Luxury Hotel in Singapore
#42 Spa Hotel in Singapore
#42 Top resorts Hotel in Singapore
#66 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Fort Canning 4.5*
Official Description (provided by the hotel):
Surrounded by the lush greenery of a historical park, the heritage Hotel Fort Canning offers a discreet sanctuary of calm in the vibrant city and an epitome of style and modern comfort in each of its 86 guestrooms and suites. ... more   less 
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