I stayed at Hotel Fort Canning over the past weekend for a staycation and got a room with complimentary evening drinks and breakfast included - it was supposedly 55% discounted and still over $300. For a normal price of more than $600 I honestly wasn't sure what to expect, but I wasn't disappointed. The room was spacious and comfortable, with a large bed, flat-screen tv, bathtub and marble-floored bathroom that faces the patio through a wall-to-wall window that stops halfway down for modesty. The furnishings are modern and tasteful, and there was a personalised greeting screened on the TV waiting for us when we got in - a very nice touch. The hotel also has two [actually three, if you count the baby pool] swimming pools filled with mineral water - I'm not too sure what that means, but the water wasn't chlorinated. The pools are quiet and surrounded by beautiful old trees - very peaceful.
The shower has transparent glass surrounding it and there are glass panels that look into the room - we had a peek into a few other rooms and most seem designed this way, so if friends or family are staying together a bit of adjustment is needed since nobody can use the toilet when someone's showering and the curtains separating the bathroom from the living area need to be drawn if anyone wants to take a bath as there's no privacy otherwise. It's a beautiful room but some wear and tear was evident - the room door's doorknob was coming off and the master lighting control didn't work.
We ordered room service for lunch and dinner, and then had breakfast the next morning. While everything was definitely not bad, the breakfast especially was rather so-so though I might have had unreasonably high expectations given the normal price of the room [though of course that may just be a pricing strategy and not the actual price anybody has ever had to pay.]
The location of the hotel is really beautiful - if you want something quiet away from the noise and nonstop bustle of the city center without being too far away this hotel is for you. It's right in the middle of quiet, picturesque Fort Canning, a historical site where you can explore Singapore's colonial and wartime past. A bit of a walk will bring you to the National Museum [and other smaller museums like the Philatelic Museum and the Peranakan Museum], and then further on and you've reached the Dhoby Ghaut/Orchard area where you can shop and eat and spend to your heart's content.
Now I come to the best part of this hotel - the service. The staff seemed genuinely happy to serve us - we were never kept waiting for anything, and everything was done calmly and efficiently with a smile. It was some of the best service I have ever had anywhere in Singapore. There's really no better compliment I can give considering that customer service here isn't always something to shout about.
Ask for a room facing the fort. The greenery is beautiful.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 30, 2013
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Thank you for your detailed review of Hotel Fort Canning, and i am glad that our team delivered a level of service that you described as the best part of your experience.
We are always listening to our guest's feedback and reviewing them during our operational meetings, so rest reassured that all the comments you made have been internally addressed and discussed.
Thank you again for taking this time to review our hotel,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.