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“In the center of Singapore in the middle of a park” 5 of 5 stars
Review of Hotel Fort Canning

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Hotel Fort Canning
4.5 of 5 Hotel   |   11 Canning Walk, Singapore 178881, Singapore   |  
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Hotel amenities
Special Price
GSS 50% OFF Rack Rates
Ranked #41 of 292 hotels in Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“In the center of Singapore in the middle of a park”
5 of 5 stars Reviewed August 29, 2013

We stayed in Singapore only one night and one day but it was enough to appreciate this hotel. A big room, with a nice design and a nespresso machine. The bathroom is quite big with bath tube and shower.
We can also make a shower before to leave . The personnel was very kind and give us also suggestion to visit the city. The location is good ,peaceful because is in the park but with ( min walk you reach Orchard Road and Dolby gauth MRT Station.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck-Hardy-GM, General Manager at Hotel Fort Canning, responded to this review, August 30, 2013
Dear Macina,

We are very glad to hear about your excellent stay with us while enjoying our "big room, big bath tub and shower", the location of our hotel and our staff.

Thank you so much for your excellent review,

Regards from the team,

Franck
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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Jakarta
1 review
5 of 5 stars Reviewed August 27, 2013

Stayed at the Hotel Fort Canning for originally we thought for 1 night with wife. Fell In love with the place and ended up staying another two nights over the weekend, and suggesting some Indonesian friends stay with us as well.
The location, facilities, food, service and ambience of the hotel together with the friendliest of staff in any hotel in Singapore (and have stayed at most of the majors) was second to none.
Made for a wonderful few days stay combining business and some well needed rest and a little fun thrown in in the nearby well known Singapore entertainment and shopping facilities.
The integrity and honesty of the staff is beyond question as my wife left items in the room which were collected by the staff and we were advised of this oversight. A business associate will collect and return them to us in Jakarta in the week.
I have stayed in may hotels around South East Asia, and this is one of the best. Location, Heritage style building and great service from the team at the hotel made for a wonderful experience.

Room Tip: Ask for the Premium Room which has the extra space for business desk etc
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck-Hardy-GM, General Manager at Hotel Fort Canning, responded to this review, August 30, 2013
Dear Yusef,

We love your story regarding the extension of two more nights during your stay with us.
We truly appreciate that you enjoy "the location, facilities, food, service and ambience of the hotel together" and also extremely excited about your comment regarding "the friendliest of staff in any hotel in Singapore (and have stayed at most of the majors) was second to none". Truly thank you.

I am so glad our housekeeping team retrieved your left items from the room and that our lost and found department together with our front office team will hand over the items to your business associate.

Thank you for your excellent review,

Franck
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Singapore, Singapore
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 26, 2013

I stayed at Hotel Fort Canning over the past weekend for a staycation and got a room with complimentary evening drinks and breakfast included - it was supposedly 55% discounted and still over $300. For a normal price of more than $600 I honestly wasn't sure what to expect, but I wasn't disappointed. The room was spacious and comfortable, with a large bed, flat-screen tv, bathtub and marble-floored bathroom that faces the patio through a wall-to-wall window that stops halfway down for modesty. The furnishings are modern and tasteful, and there was a personalised greeting screened on the TV waiting for us when we got in - a very nice touch. The hotel also has two [actually three, if you count the baby pool] swimming pools filled with mineral water - I'm not too sure what that means, but the water wasn't chlorinated. The pools are quiet and surrounded by beautiful old trees - very peaceful.

The shower has transparent glass surrounding it and there are glass panels that look into the room - we had a peek into a few other rooms and most seem designed this way, so if friends or family are staying together a bit of adjustment is needed since nobody can use the toilet when someone's showering and the curtains separating the bathroom from the living area need to be drawn if anyone wants to take a bath as there's no privacy otherwise. It's a beautiful room but some wear and tear was evident - the room door's doorknob was coming off and the master lighting control didn't work.

We ordered room service for lunch and dinner, and then had breakfast the next morning. While everything was definitely not bad, the breakfast especially was rather so-so though I might have had unreasonably high expectations given the normal price of the room [though of course that may just be a pricing strategy and not the actual price anybody has ever had to pay.]

The location of the hotel is really beautiful - if you want something quiet away from the noise and nonstop bustle of the city center without being too far away this hotel is for you. It's right in the middle of quiet, picturesque Fort Canning, a historical site where you can explore Singapore's colonial and wartime past. A bit of a walk will bring you to the National Museum [and other smaller museums like the Philatelic Museum and the Peranakan Museum], and then further on and you've reached the Dhoby Ghaut/Orchard area where you can shop and eat and spend to your heart's content.

Now I come to the best part of this hotel - the service. The staff seemed genuinely happy to serve us - we were never kept waiting for anything, and everything was done calmly and efficiently with a smile. It was some of the best service I have ever had anywhere in Singapore. There's really no better compliment I can give considering that customer service here isn't always something to shout about.

Room Tip: Ask for a room facing the fort. The greenery is beautiful.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck-Hardy-GM, General Manager at Hotel Fort Canning, responded to this review, August 30, 2013
Dear Helen,

Thank you for your detailed review of Hotel Fort Canning, and i am glad that our team delivered a level of service that you described as the best part of your experience.
We are always listening to our guest's feedback and reviewing them during our operational meetings, so rest reassured that all the comments you made have been internally addressed and discussed.
Thank you again for taking this time to review our hotel,

Warm regards,

Franck
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Scottsdale, Arizona, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 24, 2013

2 days into my visit - enjoying it! Modern amenities room - nice for a short term stay but would upscale to a larger room for a longer term stay.

Excellent breakfast buffet included in my rate -

Grace: staff member is wonderful!!! She makes everyone feel very special and always has a smile on her face - especially important to those of us who are away from home a long time solo(on a one month business trip)

suggest you consider this hotel in your travels.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck-Hardy-GM, General Manager at Hotel Fort Canning, responded to this review, August 27, 2013
Dear guest,

Thank you for the great title of your review, which reflects well who and where we are, quiet and serene environment while just a 5 minute walk from Orchard.
I am glad you enjoyed "the modern amenity room and our breakfast", and i was delighted to read that Grace made another customer feel home and served with a smile. I will praise her for her great attitude.

Warm regards,

Franck
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Darwin, Australia
1 review
4 of 5 stars Reviewed August 23, 2013

Our stay at Hotel Fort Canning was rather enjoyable and reviving, the staff was very courteous and helpful at all times, the rooms were kept in the high standard I had read about. the all inclusive buffet breakfast was full of freshly cooked foods and fruits, if you like eggs they chiefs will cook them to your style on the spot and well as pancakes, a minor wait may be required depending on timing. the hotel was very helpful in holding our luggage on our was day after checkout until we needed to go to the airport and this was some 6+ hours. the surrounding park is beautiful and worth a walk through, early morning is best before it gets to hot. The hotel will require a $250 SD hold on your credit card, but they don't actually take the money and when you checkout you just pay for any incidentals and the hold is released.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck-Hardy-GM, General Manager at Hotel Fort Canning, responded to this review, August 26, 2013
Dear Jeoff and Lynn,

Thank you for your nice review of Hotel Fort Canning and noticing the high standard of our rooms.

I also thank you for mentioning our chef cooking the eggs the way our customers want them.

Keeping luggage for our guests who have a late flight is our standard, so you can freely go to town on your last day.

Thank you for being great guests who enjoyed our hotel,

Franck
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Wiltshire
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2013

Wow. I have just returned from a six day visit to Singapore with my brother to visit places where we once lived. We choose the Hotel Fort Canning for its location and character of building where our father possible once worked in the 1950's.
Our choice was perfect. The hotel is finished to a very high standard and the staff go out of their way to be friendly and helpful.
On our last day we were allowed to keep our room for an extra couple of hours and our luggage was then stored ready for collection for our night flight home. We were also shown where we could shower and change ready for our journey home. Fantastic service.
Hopefully one day I will be able to return to Singapore and will definitely stay again at the Hotel Fort Canning.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck-Hardy-GM, General Manager at Hotel Fort Canning, responded to this review, August 23, 2013
Dear Vivien,

Thank you so much for your wonderful review of Hotel Fort Canning, I do remember you well talking about your father who may have been based in our hotel in the 1950's, when the British Military took it back after the second World war and used it as part of the British Military Administration.

You have been amazing guests to serve, speak with and listen to.

Thank you so much for writing such a beautiful review of our hotel and the fantastic service you received.

Franck
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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2013

Fort Canning Hotel makes you feel welcome as soon as you arrive. The rooms are lovely, pools are beautiful, evening drinks are bliss. The location is magic as it's set amongst Fort Canning Park so lots of lovely walks around. And it is not far from the city, all within walking distance - even in the heat.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck-Hardy-GM, General Manager at Hotel Fort Canning, responded to this review, August 22, 2013
Dear guest,

As a senior reviewer, the team and I can only take your review as excellent, and I am extremely happy your experience with us was awesome, from the pool, the rooms and the drinks from 6-8pm daily.

It's great to read that you enjoyed the walk around the park and appreciated our location, in a quiet park, yet a 5 minute walk from Orchard road.

Thank you for your superb review,

Franck
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Fort Canning

Address: 11 Canning Walk, Singapore 178881, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#26 Business Hotel in Singapore
#37 Romantic Hotel in Singapore
#39 Luxury Hotel in Singapore
#41 Top resorts Hotel in Singapore
#68 Family Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Fort Canning 4.5*
Official Description (provided by the hotel):
Surrounded by the lush greenery of a historical park, the heritage Hotel Fort Canning offers a discreet sanctuary of calm in the vibrant city and an epitome of style and modern comfort in each of its 86 guestrooms and suites. ... more   less 
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Also Known As:
Hotel Fort Canning Singapore

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