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“A great retreat in a bustling metropolis - that could benefit from a bit of professional attention” 4 of 5 stars
Review of Hotel Fort Canning

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Hotel Fort Canning
4.5 of 5 Hotel   |   11 Canning Walk, Singapore 178881, Singapore   |  
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Hotel amenities
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Love Blossoms Package
Ranked #38 of 300 Hotels in Singapore
Certificate of Excellence 2014
Stuttgart
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“A great retreat in a bustling metropolis - that could benefit from a bit of professional attention”
4 of 5 stars Reviewed January 6, 2013

We've stayed at Fort Canning Hotel when we visited Singapore on a stopover vacation over Christmas. What makes this really special is its location inside the Fort Canning park tucked away from the bustling city, the fact that this is a historic landmark building converted into a hotel which is much nicer than the anonymous hotels that could be just anywhere and its perfect location to some of the city's major attractions and the public transportation system.

The hotel does, however, at the same time suffer a bit from some of these things so it's a bit of a mixed bag experience - which we still liked.

First of all, the fact that this is a historical buidling limits the number of hotel rooms. Not that we are keen of staying in one of the mega-hotels, but just 80-something rooms in a location away from the busy streets of the city means there is not much going on in the hotel during the day or in the evenings. So don’t be surprised to see the hotel lobby and bar totally deserted – and the bar closing down at 10PM due to no guests around.

We found it very pleasant to have the hotel’s two large outdoor pools completely for us during most of our stay. The downside: there’s not hospitality at all around the pool, the service-telephone to order a drink or some food did not work and an empty glass we left by the pool was still there after three days. So obviously nobody from the hotel had taken care of this facility all the time! And that’s an impression we had a couple of times: this is a great location with a lot of potential. A bit more care and professional hospitality could elevate this into a true luxury experience that the rooms already offer.

Our room was very stylish and well designed. Great work of the architect and the interior designer to fit such contemporary and luxurious rooms into a historic landmark. We had a sleeping sofa in the room that was used as auxiliary bed for the kids. This was OK but I would not want to see an adult trying to sleep on the rather hard support this provides.

Fort Canning Hotel is located very conveniently to one of the biggest Metro stations. A 5-minutes stroll down the park and off you go to most any place within the city.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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648 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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English first
Kuala Lumpur, Malaysia
2 reviews
5 of 5 stars Reviewed January 4, 2013

Celebreting my New Year 2013 at HFC. It was my 5th time staying at the hotel since 2011.
The new year dinner and count-down celebration was excellent for me and my family.
As usual the hotel services and facilities never disappoint me.
I especiallly like the Room Service food with the neat and nice delivery package!
The new year eve dinner was excellent coupled with the party made my new year celebration a memorable one.
Will be going back in Feb for a business trip!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, General Manager at Hotel Fort Canning, responded to this review, January 19, 2013
Dear KTGOH

Thank you for taking the time to share your stay experience with us.

We are very pleased to learn how much you enjoyed your stay and even happier to note that you intend to come back to stay with us in February.

Your kind compliments of our service staff and facilities are very much appreciated. We have since shared your compliments with all at Hotel Fort Canning and it has been a real motivation for us to give our best.

We look forward to the pleasure of welcoming you back again in February 2013.

Yours sincerely
Leslie Pereira
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 3, 2013

This hotel, set in Fort Canning park is an escape from the city, yet only minutes away from Orchard rd, and the MRT. Walking in the park fantastic, close to museum.
The pools were lovely, staff all friendly and helpful, breakfast and happy hours amazing.
The room, modern, little different with the bathroom at the front with huge windows, but bright and comfortable.
Would love to return

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, General Manager at Hotel Fort Canning, responded to this review, January 19, 2013
Dear Traveller 1395

Thank you so much for choosing Hotel Fort Canning as your choice of accommodation in Singapore. We are delighted to know that you had a memorable stay with us. It is indeed our pleasure to have you with us.

Your kind words of praise in your encouraging note are very much appreciated.
Once again, thank you for taking time to share your experience with us.

We look forward to the pleasure of welcoming you back to Hotel Fort Canning soon.

Yours sincerely

Leslie Pereira
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Philippines
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 31, 2012

i stayed there for 3 nights. the room was on the 2 floor (I asked for non smoking room). but when i enter the room, i found a terrible smoke smell. i immediately ask the housekeeping to spray the room or do something to it. they responded quickly and spray it. but after few hours the smoke smell come back. the second day... i call the housekeeping again and they give me one small machine (not sure what's it) to remove the smell. it works for a while only. the smoke smell still there. the third day i call the housekeeping.. they tried to spray the curtain and the aircon. but no use…not happy with this incident.

Room Tip: smell the room and then take the room
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, General Manager at Hotel Fort Canning, responded to this review, January 19, 2013
Dear SleepWalker5623

Thank you for your review of our hotel. We are very concerned that your stay with us has not been to your satisfaction. We have sent you a private email to investigate and look into the matter and we hope to hear from you soon.

Yours sincerely
Leslie Pereira
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 30, 2012 via mobile

When we first arrived the check in process was very unfortunate. In the middle of checking us in, the lady decided that it was the perfect moment to make a phone call and work on other matters. In addition, another front desk employee continuously interrupted us to ask her own questions. For the price of the room, the room was quite dirty. The entire floor was covered with hair, both head and body hair. The shower was also not cleaned prior to our arrival. Although the furnishings are modern and up to date, I'd much rather have a clean room.

Stayed December 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hfc_GM, General Manager at Hotel Fort Canning, responded to this review, January 19, 2013
Dear W C

Thank you for your review of our hotel. We are very concerned that your stay with us has not been to your satisfaction. We have sent you a private email to investigate and look into the matter and we hope to hear from you soon.

Yours sincerely
Leslie Pereira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 29, 2012

Beautiful and spacious rooms. However, we were not a fan of having the bathroom as an integrated part of the bedroom.

The service was excellent! The front desk was very helpful with restaurant reservations etc.

Had dinner at the Italian restaurant at the hotel one night - highly recommended!

For a 5 star hotel the breakfast should be better.

The location was very central, yet quiet.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 29, 2012

I had stay at hotel fort canning with my husband in Dec 12. When we arrive, we was greeted by such a friendly staff. After checking in, the hotel manager, Mr Syafiq (hope i got the name right) had personally show us to our room. Room itself was high-tech to be frank, but he was very helpful by showing which is which. But i feel most pleased was the next day after our breakfast (food fantasic), we had bump again to Mr Syafiq & offer us a tour of the hotel. It was beautiful. I would highly reccommend to anyone to stay

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Fort Canning

Address: 11 Canning Walk, Singapore 178881, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Singapore
#27 Romantic Hotel in Singapore
#37 Luxury Hotel in Singapore
#38 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Fort Canning 4.5*
Number of rooms: 86
Official Description (provided by the hotel):
Surrounded by the lush greenery of a historical park, the heritage Hotel Fort Canning offers a discreet sanctuary of calm in the vibrant city and an epitome of style and modern comfort in each of its 86 guestrooms and suites. ... more   less 
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Also Known As:
Hotel Fort Canning Singapore

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