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“Perfect location - character hotel” 5 of 5 stars
Review of Hotel Fort Canning

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Hotel Fort Canning
4.5 of 5 Hotel   |   11 Canning Walk, Singapore 178881, Singapore   |  
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Christmas in the Tropics
Ranked #43 of 294 Hotels in Singapore
Sydney, Australia
Top Contributor
102 reviews 102 reviews
77 hotel reviews
Reviews in 62 cities Reviews in 62 cities
276 helpful votes 276 helpful votes
“Perfect location - character hotel”
5 of 5 stars Reviewed November 19, 2012

I really enjoyed my stay in this restored boutique hotel in a park oasis in busy central Singapore. I visit Singapore regularly for business and usually stay in one of the major 5 star hotels. This time, I chose Hotel Fort Canning for a change and was delighted. The setting is beautiful - how wonderful to have an outlook of trees - and it was only a 5-10 min taxi ride to my work at SunTec city. Taxis were always available - and (contrary to some other reviews) drivers knew exactly where the hotel was. I absolutely loved: the bathroom (fantastic bath!!), room decor (fabulous bed/bedlinen/pillows), the in-room Nespresso machine (yes!!), the complimentary evening canapes and drinks, the pools, the very friendly, helpful, efficient reception staff, and great breakfasts (really good bircher muesli with grated apple, as it should be, and especially good made-to-order omelettes. I missed: turndown service! I didn't like: the muzak everywhere - too loud, not in keeping with the peaceful park setting, room service pizza served in a box with no cutlery or napkin (very odd and inconvenient), some tacky decor here and there, slight 'musty' smell in the hallways, the lighting/air controls are super modern but quite hard to operate. All up, however, - a great find in Singapore and highly recommended.

Room Tip: Park side rooms are probably quieter. My room was on the 2nd floor with a lovely outlook. Even thou...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin F, Front Office Manager at Hotel Fort Canning, responded to this review, December 1, 2012
Dear FrequentFlyer123,

Thank you for taking time to share your experience with us.

We are flattered by your kind compliments and certainly look forward to the pleasure of indulging you with more of our hospitality on your next visit.

Kind Regards,

Jasmin Faruk
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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575 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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FVG
Top Contributor
154 reviews 154 reviews
66 hotel reviews
Reviews in 74 cities Reviews in 74 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 11, 2012

it has been difficlut to reach because the taxi driver didn't know how to go there but when you finally arrived you're pampered from the first second
The check in process is, indeed, a little bit too long even if the people are super nice
the rooms are splendid, I did have one overlooking the pools garden and the bathroom was something you'' always dream of
the air conditioning is biting and hard to manage ,in fact, on the third night, I went for a complete shut down
sore point...breakfast
definitely not mirroring the hotel's level
the quality is so-so and so it's the service

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin F, Front Office Manager at Hotel Fort Canning, responded to this review, December 1, 2012
Dear bidibodi,

Thank you for taking time to share your experience with us.

We have reviewed the concerns that you have highlighted and it have since been emphasized to the involved department for improvement to be made.

We will continue and take every effort to increase and create awareness among the taxi drivers to familiarise with our unique location.

Once again, thank you very much for choosing us. We certainly look forward to the pleasure of indulging you with more of our hospitality on your next visit.

Kind Regards,

Jasmin Faruk
Front Office Manager
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 9, 2012

We stayed here for 3 nights during our honeymoon. The location was great - in a beautiful park (and away from the noise and hustle & bustle of the city) yet only a 5 minute walk from the city centre. It is also near various public transport stops. It is also a 1minute walk from the British underground base during WW2, which is now a museum.

The building is a beautiful, British colonial style, and is complimented by a modern feel inside with gadgets too. The room was spacious, comfortable and the bathrooms were fantastic. Everything was very clean and comfortable. The 2 swimming pools were fantastic and almost always empty too.

We had room service one and used the restaurant once too - both were great. The breakfast was very nice. And the complimentary manager's drinks (Prosecco, canapes, coffee etc) was a lovely touch.

The staff were friendly, couteous and accomodating.

I really couldnt recommend this hotel enough.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin F, Front Office Manager at Hotel Fort Canning, responded to this review, December 1, 2012
Dear shanuspube,

Thank you for taking time to share your experience with us. We are flattered by your kind compliments

We certainly look forward to the pleasure of indulging you with more of our hospitality on your next visit.

Kind Regards,

Jasmin Faruk
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria
Top Contributor
83 reviews 83 reviews
62 hotel reviews
Reviews in 57 cities Reviews in 57 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed November 9, 2012

There are two aspects to staying at this hotel which are in complete contrast to one another. Firstly, there is accommodation in the gracious and beautifully restored colonial building, which I’d definitely rate as a 5 star experience. Secondly, there is the conference holding side of the hotel’s business which leads to hotel guests’ terrible experiences – related to the noise and mayhem associated with hundreds of conference delegates or wedding guests. Public concerts in the park are also a potential noise factor.

On the positive side, this boutique hotel consists of a truly elegant old building in gracious Canning Park, with sympathetically restored rooms in which it's a privilege to stay. This may be the only hotel in Singapore to boast a heritage building in a vast, green environment. We arrived early one morning after a long and sleepless flight from Europe and were kindly allowed into our room early. We were allocated Room 303 on the top floor, near the very end of the corridor. This was a blessing, which shielded us from a noisy conference held on the second day of our stay. (It concerned a Korean pop star!)

The negative side is all about noise - noisy conference delegates and public events held in Canning Park. A notice in our room warned that “We expect the [listed] … concerts to be a very vibrant and loud event. While our guestroom windows are double-glazed to minimise outside noise, we would like to pre-empt you that you might be able to hear some of the music in your room”.

The noise that my husband and I experienced abated earlier than expected and we slept well. There was, after all, the double glazing of the balcony (bathroom) windows, together with solid, original wooden doors between the bathroom and bedroom which protected us well. However, I think we were very fortunate in having a room well away from the public areas of the hotel.

A pleasant aspect of the hotel is the complimentary wine available from around 6 pm for an hour or two. The wine is of good quality. Coffee, tea and biscuits are available earlier in the day. It's a very nice touch.

Room Tip: Request a quiet room at the end of one of the passages.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin F, Front Office Manager at Hotel Fort Canning, responded to this review, December 1, 2012
Dear fitzfloyd,

Thank you very much for taking time to share your recent stay experience with us.

Your review is very much appreciated and we will identify what needs to be done to avoid a similar situation from reoccurring.

We look forward to the pleasure of welcoming you back to Hotel Fort Canning soon.


Kind Regards,
Jasmin Faruk
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Top Contributor
62 reviews 62 reviews
48 hotel reviews
Reviews in 42 cities Reviews in 42 cities
157 helpful votes 157 helpful votes
2 of 5 stars Reviewed November 7, 2012

I will not return. Grandly up on a hill, but consequently a long wait for taxis in order to escape. Two restaurants: Glasshouse (Asian and Western) in separate building and in-house Italian with ridiculous wine prices (S$18 for a small glass of Sauvignon Blanc?)

Geared to corporate events more than tourists. Franchisees of a well-known fitness club had a splendid party in a marquee mere feet from my room. If you want to hear a hundred drunken fitness instructors dance to Eye of the Tiger, then this is the place to stay.

Room Tip: Demand upper floor, and far far away from any marquee
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OverseasTravel2
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 3, 2012

While the hotel is an historic building the interior is very modern. It's well located to the CBD and Orchard Rd. Lovely pools and grounds. The hotel gym is exceptional with plenty of equipment. The rooms are large for Singapore hotels. Bed is very comfortable and bathroom is terrific. Shower could do with a rethink, shower head for rain like feel is 9 feet above and hand held is literally hand held - sensible to have a simple addition of placement of hand held above head height. There is a common platform for turning on lights, air conditioning and lifting and closing blinds - system is logical but takes a little while to grow accustomed to. Food for breakfast was perfectly fine. Service was excellent although check in and out took a little time. Would happily stay again.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin F, Front Office Manager at Hotel Fort Canning, responded to this review, November 20, 2012
Dear OverseasTravel2,

Thank you very much for taking time to share your recent stay experience with us.

Your compliments in this review are very much appreciated and we will identify what needs to be done to avoid a similar situation from reoccurring.

We certainly look forward to the pleasure of indulging you with more of our hospitality on your next visit.

Kind Regards,
Jasmin Faruk
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 3, 2012 via mobile

My husband and I stayed here for two nights. Previous residents of Singapore, we were excited to try out the new hotel. I made a reservation via Agoda and on arriving at the hotel realised I'd made a mistake and booked the room for one, not two people. I explained this to the front desk who said I would need to pay SGD25++ to cover the additional breakfast. I explained that this was frustrating seeing as the room price was the same on Agoda irrespective of whether there was one or two people staying in the room. I asked if it was possible to have two breakfasts on one day as opposed to one each day as I couldn't breakfast the second day anyway due to an early flight. I was simply told breakfasts were not transferable. It is a shame that in a country like Singapore where there is a wide choice of hotels and therefore reputation is so important, the hotel has put SGD25 ahead of a positive customer experience.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin F, Front Office Manager at Hotel Fort Canning, responded to this review, November 20, 2012
Dear Kirstywheats,

Thank you very much for taking time to share your recent stay experience with us.

Please be informed that there are actually two separate booking rates for breakfasts via Agoda and we regret to inform you that breakfast is non-transferrable.

Your comments are very important to us and we really appreciated you bringing the matters to our attention.

We hope that these incidents have not marred your memories with us. Once again, thank you for your valuable comments.


Kind Regards,
Jasmin Faruk
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Fort Canning

Address: 11 Canning Walk, Singapore 178881, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Singapore
#30 Romantic Hotel in Singapore
#40 Luxury Hotel in Singapore
#42 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Fort Canning 4.5*
Number of rooms: 86
Official Description (provided by the hotel):
Surrounded by the lush greenery of a historical park, the heritage Hotel Fort Canning offers a discreet sanctuary of calm in the vibrant city and an epitome of style and modern comfort in each of its 86 guestrooms and suites. ... more   less 
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Also Known As:
Hotel Fort Canning Singapore

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