This is a lovely hotel, room was small but cosy and pretty. But sadly, did not love up to expectations. The service was horrendous. A very good friend of mine decided to hold her wedding reception at the hotel, and booked 3-4 adjoining rooms for friends and family. We had specifically emailed the hotel way in advance to inform the bride and entourage will arrive at 2pm. Sadly, we were made to wait till 3.30pm until the mom of the bride had to asked for the 10th time and were given room keys, No one escorted us up, no one was apologetic and it was just plain horrible. there were no turndown service, nothing. We just made to sit at the lobby and entertain ourselves. The manager didn't even bothered coming down personally to offer any form of compensation or apologies etc. Nothing. We even had a pregnant friend with who needed her rest. And the rooms weren't cheap. Will never go back for a stay. the hotel should train their staff better to handle situations like special occasions etc. What kind of hotel make their guests wait, especially a bride on her big day??
- Also Known As:
- Hotel Fort Canning Singapore
- Official Description (provided by the hotel):
- Surrounded by the lush greenery of a historical park, the heritage Hotel Fort Canning offers a discreet sanctuary of calm in the vibrant city and an epitome of style and modern comfort in each of its 86 guestrooms and suites. ... more less
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