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“long queue” 4 of 5 stars
Review of Marina Bay Sands

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Marina Bay Sands
5.0 of 5 Hotel   |   10 Bayfront Avenue, Singapore 018956, Singapore   |  
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Hotel amenities
Special Rate
MarinaBaySands.com S$333
Ranked #37 of 291 hotels in Singapore
Adelaide, Australia
1 review
“long queue”
4 of 5 stars Reviewed July 4, 2013

Everything is good except for the long wait to check in and out. Such huge hotel should employ more staffs for checking in hours.
We had a good time in the infinity pool. The foodcourt has a wide variety of choices.
Shopping is eye popping, no need to go to orchard road, all the good brands are right there.
Twas an awesome place for a quick getaway...

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, July 7, 2013
Thank you for your review, hunnybunny1964.

Please rest assured that we are continuously looking at ways to improve the check-in and check-out processes, particularly during peak periods and weekends. I am glad to know that you enjoyed the rest of your stay with us and I look forward to welcoming you and your loved one back to Marina Bay Sands soon to experience more of what our one-stop destination has to offer.
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9,226 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Australia
Top Contributor
79 reviews 79 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed July 4, 2013

We just returned from an amazing 3 nights stay at this icon. Yes, it is huge, busy and perhaps without the Club Room experience may have been a little less personal but I have nothing but praise for the service, the room and especially the Club up on Level 57. Our room was spacious, very well fitted out, beautiful bathroom and balcony, comfortable bed, quiet airconditioning - lovely. The pool area was busy but we had no problems getting a comfortable lounger and swimming in the infinity pool is amazing. They have a section which is child free which I think is a really good idea. The Club was the highlight though, breakfast, afternoon tea and cocktails and canapes - all wonderful. The great service here makes you feel so welcome and special - everyone was thoughtful, helpful and smiling and I can't recommend it enough - but may I just say that our experience was made even better by Aliff - he was a standout! I hope to make this a regular 'timeout' every year or so - perfect to recharge the batteries.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, July 7, 2013
Dear Jozcat,

Thank you for your wonderful review. I am delighted to know that you had an enjoyable stay at Marina Bay Sands and enjoyed The Club privileges.

I am especially proud to learn that our Team Member, Aliff, contributed to making your stay a warm and comfortable one. As a result of your kind compliments, we are delighted to present Aliff with a Grazie Award, a Marina Bay Sands Rewards and Recognition initiative we have for our Team Members, to celebrate their success in creating Magnificent experiences for our valued guests.

Thank you once again and I look forward to welcoming you and your loved one back to Marina Bay Sands soon.
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London, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 3, 2013

My husband and I were looking for a quick relaxing staycation in Singapore, and since the first time we went up to the Skypark ($20 if you are not a guest there) and saw the views there, we'd been wanting to go back to the hotel as paying guests just so we could enjoy it for longer. So, we found a good deal going (around $320 a night for a room with the lovely view of the bay), and decided that it wasn't as ridiculously expensive as we'd originally thought (rooms in Singapore go for around $220 for a "budget" hotel some days). Everything about the stay was fantastic, and the only little improvement which could be made would be to improve the whole checking-in process. Guests are made to queue in the middle of the walkway, and the whole thing felt a little less luxurious than what I presume the hotel would like their guests to experience. Aside from that, the room was fabulous, much much bigger than a lot of the other hotel rooms we've stayed in before and we had a great evening lounging and relaxing by the infinity pool (which does get crowded at peak hours). If you're like us, and always just enjoyed the building from a distance, perhaps you could try this hotel out to see what it's like to actually be in the centre of it all.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, July 7, 2013
Dear ccwh,

Thank you for your kind review. I am happy to hear that you and your husband had a pleasant stay at Marina Bay Sands. Rest assured that we are continuously looking at ways to improve the check-in and check-out processes, particularly during peak periods and weekends.

I value your patronage and I look forward to welcoming you and your loved one back to Marina Bay Sands in the future.
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Tamuning, Mariana Islands
1 review
5 of 5 stars Reviewed July 3, 2013

Felt very taken care of from start-to-finish. We were upgraded to a city view room on check in. Definitely recommend you book the city-view room. Staff was very friendly and tuned to service. Infinity pool was amazing, the room was very large and comfortable. Booked it on Orbitz - worth the price we paid.

Room Tip: City view rooms are the only way to go. Other view, there's nothing to see through the large flo...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, July 7, 2013
Thank you for your lovely review, dabrown.

I am glad to hear that you enjoyed your recent stay at Marina Bay Sands and that our friendly Team Members assisted in making your stay a warm and comfortable one.

I look forward to welcoming you and your loved one back to Marina Bay Sands in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jodhpur, India
1 review
3 of 5 stars Reviewed July 3, 2013

They dont give proper check inn time to the tourists. Very inconvenient for the guests specially for different guests coming from other countries.. We stayed for 2 nights and we reach by morning and we get our room at evening. pathetic staff and horrible service. and after staying if we ask for other room. they dont give proper information......

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angeles City, Philippines
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 3, 2013

Hotel-wise (Service, Staff, the Rooms) it's not much of an impression. The room that we checked in was surprisingly small for the price we had to pay. The room was just a bit better compared to a 3 Star Hotel room in SG. It had the same two similar size beds, same Flat Screen TV, and almost the same room size, just a bit longer. The bathroom, however, was decently better. But in the end, the price difference between the two almost-similar rooms are just not fair.

Amenity-wise, however, that's where the hotel justifies the expensive price. The in-hotel expensive mall, the restaurants, the night club, the sky view, the infinity pool, even the little details of interior and the furnishings of the hotel is posh. Everything is for free once you book a room at the hotel, so if you're a tourist wanting to know what the hype with Marina Bay Sands is about, it's really worth booking, even with the expensive price.

In the end though, Marina Bay Sands boasts of its amenities and not the comfort of its rooms. However, it really IS all worth it.

Room Tip: Since it's just the amenities you're after, for the 'budgeters' out there, just book...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, July 4, 2013
Thank you for taking the time to share your feedback here, Criminy O.

I am glad to know that you enjoyed our amenities during your recent stay at Marina Bay Sands. Please be assured that we highly value your comments and will definitely seek to fine-tune our product standards appropriately.

I hope to be able to welcome you and your family back to Marina Bay Sands in the future to experience more of our multi-dimensional offerings.
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sydney
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 3, 2013 via mobile

My husband wanted to stay in this hotel because of the rooftop pool. But I was a bit weary because the bad reviews re service on TA.

On arrival, the staff upgraded our rooms for no cost and were nothing but lovely and accommodating. We even received complimentary welcome chocolates!

The room itself was spacious, clean and had a view of the water.

Every time I contacted reception my requests were met immediately.

The pool was definitely the highlight, we had no issues with space or finding our own private area.

We had such a great stay and would recommend it to anyone!

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, July 4, 2013
Dear shoesyay,

I am delighted that you chose to stay at Marina Bay Sands during your trip to Singapore. There is no greater satisfaction than receiving kind words from a valued guest and I am glad that you and your husband had an enjoyable stay with us.

I certainly look forward to welcoming you and your loved ones back soon to experience more of what our one-stop destination has to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Marina Bay Sands

Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Singapore
#28 Romantic Hotel in Singapore
#30 Family Hotel in Singapore
#35 Luxury Hotel in Singapore
#37 Top resorts Hotel in Singapore
#39 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Marina Bay Sands 5*
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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