We had been looking forward to staying here to take the edge off returning home after a long European holiday, nothing like blowing some serious cash on 3 nights in a swanky hotel to break up a long flight home. And we're talking serious cash, over $600 a night which is normally enough to guarantee a wonderful stay, enough to make it worthwhile not blowing all your money on business class flights.
But first the good bits. The pool is as impressive as it looks, taking in sweeping views of the city and lovely for a dip on a hot Singapore day; and the presence of a child free section was a well appreciated touch. In addition the service of the staff was also exemplary, nothing to fault here.
The first thing we noticed was the video they play on the bus from Changi airport. Grainy and rolling on the screen, this was the worst VHS you ever rented and then some. Not terminal, but a bit off for a 5 star that should be taking pride in all aspects of their brand. On arrival we easily found the "VIP" check in room and checked into our club room without incident.
The room was huge, with amazing views and all the normal 5 star amenities but it wasn't long before we started noticing that things were not quite right in this barely 3 year old property. In a nutshell the place is falling apart, being seriously let down by their housekeeping and maintenance teams. Dodgy wallpaper patching, rusty taps, mould, peeling skirting, lots of little things (see attached photos) that just made the whole place feel a little bit crap (not the word we actually used) especially given the premium price point. I dread to think how bad they'd let things get in the back of house.
Having stayed in club rooms at other properties we were expecting the Club Lounge to be the usual oasis of attentive service with lots of food and drink to boot. What we found was a 20 metre queue of wearied looking guests, waiting for their brief session in the food and watering factory. We ventured out for lunch...
Everything about this place is mass produced, from the tacky wrist band you're required to wear all day to access the pool, to the epic queues at reception, this is mass tourism at its worst. After 24 hours of disappointment and feeling ripped off at every turn, we checked ourselves out early and head over the bridge to the Ritz Carlton. This was more like it, and we saved ourselves a few hundred for our troubles.
This place trades on its pool, and punters so blinded by it that they don't see that they're forking out 6 star rates for a solidly 3 star property. Good for them, but those looking for that occasional forbidden treat that is a true 6 star experience would do better to have a quick look at the pool and then head elsewhere.
Our Ritz room had a magnificent view of Marina Bay Sands, an impressive structure in anyone's book. It was also without doubt the best way to take in the place, from a discreet distance.
The club room benefits are a joke, If you must stay here take the cheapest room available
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.