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“Nice looking, not so nice experience” 3 of 5 stars
Review of Marina Bay Sands

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Marina Bay Sands
5.0 of 5 Hotel   |   10 Bayfront Avenue, Singapore 018956, Singapore   |  
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Ranked #38 of 294 Hotels in Singapore
Hornchurch, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
“Nice looking, not so nice experience”
3 of 5 stars Reviewed October 3, 2012

When you're up on on the 57th enjoying the spectacuar view from the infinity pool it's easy to forget the chaos that reigned on arrival. The check in process took just under an hour. I was given wrong directions to my room three time so it took well over half an hour to get my bags down. The restaurant food was good but extremely pricey, I found better food on the street for way less money. All in all I found the place to be expensive and overrated,

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, October 4, 2012
Thank you for your feedback, joe_donkor.

I regret to learn about your check-in experience during your visit to Marina Bay Sands and I apologize for the inconvenience caused. Please allow me to assure you that we are continuously reviewing ways to fine-tune our processes and services to ensure better efficiency and quality of our service touch points.

I value your patronage, and look forward to welcoming you back to Marina Bay Sands in the future.
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11,268 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2012

This hotel is the best in Singapore. Anyone should invest on booking at this hotel because you will have the time of your lives. The infinity pool is amazing and has one of the best views of Singapore. The hotel is also situated 10 minutes from the central shopping district and there are also shopping malls beneath the hotel but they are rather expensive. Marina Bay Sands also has other falicities which are fantastic, the gym also has great views of the city. When selecting what room you want, there is no big differene between deluxe and premier so if you want a slighty bigger room with better rooms and service than choose the premier but anyroom will do at this 5 star hotel. In all, this hotel is very convenient and excellent. You should definately consider staying at MBS as it will be the best choice in Singapore.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, October 4, 2012
Thank you for your wonderful review, Annie C.

I am excited to hear that you and your family had a great vacation at Marina Bay Sands and I certainly look forward to welcoming you back soon to experience more of what our one-stop destination has to offer to our valued guests.
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Perth, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 2, 2012

i found this to be a amazing hotel and experience i went for 6 days for 2012 fi arrived from perth
7.00 in morning 19th sept went to book in rms not available until 3pm that's cool they have to clean rooms etc other 2 travelers didn't arrive untill 11,20 pm took shuttle bus to airport and back
to easy
i think a lot of people think staying in a top quality hotel the expect everthing on a platter
whats happened to the old fashioned manners id oped a door for staff take time out to talk to them etc etc makes life so easy and staff enjoy it instesd of waking past with a grunt
i thank you and will return

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, October 5, 2012
Thank you for sharing your positive comments. I am delighted to hear that you and your friends had an enjoyable stay and I most certainly look forward to welcome you back to Marina Bay Sands soon.
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Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 2, 2012

Not cheap but a great stay, the pool is one of the best anywhere but can be pretty overrun, try to go "off peak". Can only be accessed by hotle guests. We thought we could see the laser show from here but seems best view is from ground level (starts at 8pm and runs again later too). The bar at rooftop is spectacular to have a drink and can be accessed if you are not a hotel guest. We tried to go to the Casino but required a passport to enter, photo ID was not enough so missed out there. Anyway if you can afford it well worhtwhIle, we had a family room for 4 of us which ended up being great value compared to booking two rooms in another hotel

Stayed September 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, October 3, 2012
Dear Ontheupandup,

Thank you for choosing to stay at Marina Bay Sands. I appreciate you taking the time to share your experience here.

I am happy to hear that you enjoyed your time at the Sands SkyPark and I look forward to welcoming you and your family back to Marina Bay Sands in the near future to experience more of what our one-stop destination has to offer.
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Fremantle
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2012

Thank You Marina Bay Sands for a holiday our family will never forget.
The hotel is amazing and the staff very helpful. Rooms very comfortable and modern.
Everyone should go up to the Sky Park !! It is breath taking and a great place for a swim , relax and drink. Its more like a resort than a hotel but with all the 5 star hotel comfort.
It was my Wife and mine 10th Wedding anniversary and I asked the hotel if they did anything special for things like this and they do. There are different options and I opted for the rose petal message on our bed as we arrived. My wife was very surprised and very happy. Then the next day a complimentary cake was delivered with a gorgeous message. We were both extremely surprised and happy for such a kind thought. And the cake was amazing. Very tasty :) Thank You to all the helpful and friendly staff. Nothing was too much trouble even fixing our television late one night. The breakfast at Sky Park was very nice. The whole stay was very memorable and one we will never forget. Thank You Marina Bay Sands.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, October 3, 2012
Thank you for your wonderful review, Russian68.

I am thrilled to hear that you and your family enjoyed your recent stay at Marina Bay Sands. We are always excited to be a part of our guests’ special occasions and I am glad that our Team Members contributed to making your celebration a memorable one.

Thank you again for sharing your positive experiences here. I hope to welcome you and your loved ones back to Marina Bay Sands in the future for more celebrations!
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Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 1, 2012

Stayed there during the F1. City in a stand still. chaos everywhere. Over $700 a night.

Check-in took over an hour due to:
1). lack of proper queues so people were jumping queues and the staff appeared helpless despite being aware.
2). 3 different staff members giving 3 different versions of where the available rooms were. We only wanted 2 twin beds for us and the kids. Finally got there after being offered rooms on floors 48, 15 and 8 all with inappropriate bedding configurations. We did make the booking with the basic request over 6 months ago.
3). we also expected to use the on-board check-in service on the airport shuttle bus. It wasn't available.

Food. Had the buffet dinner at Rise twice which offered an amazing range of food. The dessert bar was to die for. However, it baffled us how we had to sit at the table until 6 o'clock sharp (not a minute early) until we could start when the kids were starving. The waitress literally looked at her watch at 5:59 and said we HAD to wait another minute. Breakfast at Sky57 was good.

Pool. Yes, the icon and pretty cool. Great that access is now limited to only hotel guest. We used the pool mainly at night and it became obvious in the under water light that the water was murky. Got yelled at by the lifeguard for using a floaty for a 3 year-old, apparently not allowed. Later on saw floaties being sold at the shop next to the pool.

Concierge appeared confused when approached about a recently opened attraction. They lack basic information about transport options which were readily available on the internet. The hotel seemed very ill equipped to provide assistance to something beyond the Singapore border. One staff started giving personal advice about how he wouldn't go there himself until at least 12 months later and another talked about how their Northern neighbours were not as hard working as the Singaporeans. Not very helpful when we are there only for 4 days and have no intention of returning to Singapore in the near future.

The room was big for a hotel and the view of the city was amazing, especially during the F1. However, the velvet chairs, couches and ottomans were stained with various coloured patches and there was a definite unpleasant smell in one of the room corners. Very mindful of what the kids could be lying down on.

Paid top dollar for a mediocre and not to standard experience. Definitely NOT 5-stars. MBS need to reflect on the reviews and realise the substance of a hotel and the staff needs to match the hype and advertising. Guests do not need to be made to feel that staff were doing them a favour, expecially the amount they're charging.

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, October 3, 2012
Dear CecW,

Thank you for taking the time to share your feedback here. I am concerned to learn about your recent experience at Marina Bay Sands and I would like to request for more information from you for my team and I to review the details you have articulated here.

I have sent you a private message and I hope to hear from you soon. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 1, 2012

Overall not too bad, but you're paying for the great views and access to the Infinity pool more than anything. The rooms are pretty standard hotel rooms and nothing special, but were comfortable and well maintained. Check in and check out was efficient, we were also given early access to our room which was great.

The pool itself is worth the trip, at least to tick it off your 'to do' list. We had an excellent fternoon with the friendly poolside drinks service and enjoying the views over Singapore. Take your camera and sunscreen up there with you!

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President – Operations at Marina Bay Sands, responded to this review, October 3, 2012
Thank you for your review, Dan H.

I am glad to hear that you and your friends had a great time at the Sands SkyPark. I hope to welcome you back to Marina Bay Sands in the near future to experience more of our multi-dimensional offerings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina Bay Sands

Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Singapore
#26 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#36 Luxury Hotel in Singapore
#37 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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