The view we had from our room was spectacular. That's the only wow factor I had during my stay here with my husband and 2 kids.We just stayed for 1 night just to get an experience of this hotel.
We arrived at 10 a.m in the hotel, no body helped us with the luggage when our taxi stopped. I was dissapointed with this class of hotel.
When we checked in we were given a resting room that was shared with other 4 people and card to the skypark, which was a very good initiative.
We had a 2 super single beds in the room, the bed was too small. Big enough for me and 1 child, but in comparison with another hotel I stayed in which is lower in class with MBS, their bed was more decent.
The bathroom was huge, had the bath tub, shower and two sinks. Very convinient.
Everything was good upon checking in and during our stay. The breakfast was also good - the bread butter puding was the best!
The famous swimming pool was OK. Maybe because it's soooo crowded with people, we couldn't enjoy it fully.
The bell capten system was not the good, no clear queing, but we had a very helpful bell capten.
Other good features are: MRT station is very near just around the corner, we had discounts in watching exhibitions because we stayed here and near to river cruise terminal if you're planning to go.
The hotel's location is a bit distant from other places, so we would just go to the MBS mall. To go to other places you would switch 2-3 time MRT lanes, which was a bit of hassle.
All in all, the room is great, but not really excited on the atmosphere of it and not appreciating the absence of bell captain upon arrival. It's not a must stay hotel for me, you can still have great views from other hotels in Singapore.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to share the experiences of your recent stay at Marina Bay Sands.
I am disappointed to learn that you experienced challenges with your luggage upon arrival to the hotel. I have conveyed your feedback to our Guest Services department heads for their review and appropriate action. I am glad to hear that one of our Bell Service Team Members assisted you with your needs.
Once again, thank you for sharing your feedback with us. We continue to be receptive to guest feedback, identify gaps and refine our processes to ensure that our guests have a warm and comfortable stay with us.
I hope that you will allow us another opportunity to welcome you and your family back to Marina Bay Sands in the future for a more successful stays.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.