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“Great poolview, clean room but service still lacking” 4 of 5 stars
Review of Marina Bay Sands

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Marina Bay Sands
5.0 of 5 Hotel   |   10 Bayfront Avenue, Singapore 018956, Singapore   |  
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Ranked #38 of 294 Hotels in Singapore
1 review
1 helpful vote 1 helpful vote
“Great poolview, clean room but service still lacking”
4 of 5 stars Reviewed May 21, 2011 via mobile

My family of 4 checked in to MBS to celebrate my daughter's 9 birthday. After a smooth checkin, we realised the requested pullout bed was not ready. We called to ask for it and was told staff would come to assist. We waited for 30 mins, no one arrived and we went swimming. To our surprise and horror, a birthday cake was delivered and so was a pullout bed being setup. We were shocked to know your staff actually dropped by our room without our permission. We had all our phones, handbags, wallet lying around the room. We did not expect anyone to access our room without prior permission. We were stunned! Please don't do this again, it was a lousy act.

  • Stayed May 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11,320 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Top Contributor
66 reviews 66 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed May 21, 2011

Excellent Hotel with great facilities! Variety of food options and great for business meetings.
Rooms had good decor and well furnished. However, lack of proper maintenance was evisent as intercom phone was not working and some of the bathroom fittings were also malfunctioning.
But worth a visit...

  • Stayed December 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this review, May 27, 2011
Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us.

We will share your comments with our Facilities and Housekeeping department for review and action. We look forward to welcoming you back at Marina Bay Sands.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 21, 2011

The architecture and structure of the hotel is impressive but it's a lot better to book yourself a nice hotel in Singapore downtown and just go to the rooftop bar for a drink! Terrible service in combination with atmosphere and character of a train station... Business center / conference rooms are just sad - no daylight and 80s style...

  • Stayed May 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George_Roe, Hotel Manager at Marina Bay Sands, responded to this review, May 23, 2011
Thank you for your review. We regret to hear that you did not enjoy your stay with us.

Though we are delighted that Marina Bay Sands is a must-visit place for tourists, travelers and locals, we are aware of our guests' feedback and are constantly looking at service training for all our Team Members to improve our levels of service every day. Our goal is to provide consistent superior service experiences to all our guests.
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northern ireland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2011

lobby amazing - busy but a real atmosphere
we arrived at 8am and our room was ready for us
quick check-in - were given lots of info about hotel and area etc
room really spacious - massive walk in shower and large living room area
the pool area on 57th floor is brill - contray to other reviewers we did not feel like non-residents were watching us when relaxing etc as all non-guests not allowed access to pool.

Connected to lovely shopping centre and restaurants - taxis are cheap etc when you want to get around the city and views are amazing!!!
This was a special treat for us for two nights and was worth the money although if you are looking for a romantic quiet hotel this is not the place for you

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George_Roe, Hotel Manager at Marina Bay Sands, responded to this review, May 23, 2011
Thank you for your wonderful review. We are glad to hear that you enjoyed your stay with us. We sincerely appreciate your support and we look forward to welcoming you back at Marina Bay Sands.
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Hong Kong
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 20, 2011

Convienietly located in the CBD of Singapore, the hotel is strategically located close to mose tourist honeyspots. It's 20 minutes taxi from Sentosa and other tourist attractions such as boat quay or clarke quay.

The hotel design itself is stunning in its own right and surely has become one of singapore's top tourist spot. One of the most touching moments is when we were allocated to the 14th floor which was supposed to be a king size bed. We checked in and found out it was two double beds, so i went down to the lobby to inform them. Upon understanding the situation, they automatically upgraded us to the higher floors (41) as a result of the inconvenience.

The facilities in the hotel are to die for. Most notably, the skypark and the pool on top allows you a birds view of singapore while zipping on a cocktail. The cleanliness and staff friendliness are unparallelled. Staff are always more than friendly to give you to the most friendly responses.

Having said that, the breakfast choices are not as varied as I would have expected from a 5 star hotel. Nonetheless, the atmosphere and vibe makes it up for all that.
I would most definitely return to Marinabay sands on my next trip to singapore!

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this review, May 27, 2011
Thank you for your wonderful review. We are glad that you enjoyed your room upgrade.

The infinity pool and the view from the SkyPark are indeed special. We have shared your feedback regarding the breakfast selection with our Food & Beverage team.

We thank you for your support and we look forward to having you back with us again in future.
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Mumbai
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 20, 2011

We were so excited and just awaiting the moment we get into this hotel . Since we knew that early check in wouldnt be possible, we spent almost half of the day touring Singapore.. As we arrived, the first thing we came across is the chaos at the check-in desk which gave us a bad first experience and made us think if the hotel is really going to meet our expectations. After running around from one desk to the other, finally after 35-40 mins we got the room key in our hand.

The room was pretty decent and had a great view of the road minus the noise as we were too high. One weird thing in the room was that the bathroom door did not have a lock, how could they do this, I really dont understand.

We decided to go up to the sky park asap as that is the most attractive thing of the hotel. As we went up there we were amazed by the awesome view of the swimming pool. We jumped into it and spent some good time.

The breakfast was great and had a good variety. The casino down there is a good attraction. Overall the hotel is a wonderful place to stay in Singapore but the price I must say is too high.

  • Stayed February 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 20, 2011

Unfortunatelly we just spent 3 days in Singapore but decided to spend the nights at the Marina Bay Sands; best decicion we could have made!
First we were a little overwehelmed since the check in for all 3 towes reminded a little like a gigantic airport since there were so many people wanting to check in etc but everything thing went surprisingly smooth and we go out room right away, eventhough we were actually told that we were too early for check in.

The rooms were amazing, really clean, big bathroom and nice view( City view is way better than port view since there are constantly constructions going on!) and the location is very central so dont hesitate to walk around to all the famous attractions (Merlin etc) or shopping malls.
The most gorgeous feature is doubtless the Infinity pool on the 53th floor which will take your breath away. A lot of people complained in earlier reviews that its not relaxing having all the tourists walking around there as well taking pictures at the pool while you are trying to tan or just relax but since you need to have a Hotel Card to go up there anyways it really isnt that bad!

Another insider tip: quite often you have to wait in line to get seated at one of the breakfast areas on the ground floor level in the morning so first morning we got in line as well but not even a minute later a staff member came up to us and asked if we would like to have breakfast at the restaurant right next to the pool (53rd floor!). Apparently , at least so we were told, they sometimes pick out randomly people from the line and send them up there so it wont get too crowded and actually the least people even knoe that you can also enjoy breakfast up there. Next morning we went traight to one of the staff member ladies and asked her right away and she sent us up again! Its so much nicer enjoing your breakfast over the rooftops of Singapore to start off your day and als the food is way better than downstairs ( last day we had to have our breakfast downstairs since we had to check out early) and its definitely not crowded at all compared to the breakfast area downstairs, so dont hesitate to ask!!!
Also the rooftop bar is amazing to pay a last visit befor heading to the room and take one last drink. Sipping on a cold Cocktail and looking over the beautiful city at night is just priceless!!!
To sum it all up we had an amazing stay at the MBS and I cant wait ti come back one day so if you ever get the chance to go to Singapore consider stopping by at Marina Bay Sands, its so worth it!

  • Stayed February 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marina Bay Sands

Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Singapore
#25 Romantic Hotel in Singapore
#30 Family Hotel in Singapore
#36 Luxury Hotel in Singapore
#38 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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