Location is fantastic and the hotel is very clean.
The rooms are not claustrophobic in terms of living space.
The staff are pleasant, especially in the cafe and at breakfast.
The bed was very comfortable and the linen was good quality with a choice of pillows.
The food in the cafe beneath the hotel was very good.
Breakfast was nice and a very good selection was offered. I was impressed by the times breakfast was served 6.30- 10.30am to allow people to sleep in if they wanted to.
There was a wide selection of TV channels including radio.
I was able to connect to wi-fi easily and it ran most sites, however my colleague was not able to connect and did not receive assistance when she requested from reception.
The lap pool and seating area were pleasant, but the Jacuzzi was not really a Jacuzzi, more an unheated pool with 4 weak bubble streams.
Major con- The room design might look cool but it is dangerous. On my fourth night I slipped on the shiny laminated wood stairs from the bed area and fell down and off the unguarded section suffering severe bruising to my arm and hip. Had I fallen onto my head, face or spine I dread to think what injuries I would have sustained. Had there been a guard rail on the steps leading from the desk to the floor I would not have been injured. I strongly suggest adding this in before someone seriously hurts themselves. Do not stay here with children. Be extremely careful using the steps.
Size of toilet and shower mean anyone that is claustrophobic would not be able to use them, or would need to leave the doors open which wouldn't suit travelers' with companions.
Shower smelled strongly of damp which made the room smell, probably because people shower with the door open due to size and because there is no fan. There is a certain amount of wear and tear in the room which I didn't expect given the price of Sing $220 per night.
Guests are required to have a credit card upon check in, which $250 would be taken off for possible charges and refunded at check out. Well, I didn't have a credit card and didn't know anything about this requirement beforehand. Fortunately they allowed me to stay without a deposit.
No explanation as to where to find breakfast or any facilities was given at check in, I had to ask another guest.
There was no obvious queuing structure at reception because of the trendy design of the desk so was a 'free for all' at busy times.
Room service was terrible- phoned for an iron twice and was promised it would arrive but nobody turned up. Tried to order room service for 15 minutes before giving up as no answer on the phone. It is quicker to visit the cafe than try to order.
There were only four coat hangers. I was here for a week and had at least double the amount of items that needed hanging to amount of hangers available. Anyone on a business trip really needs access to an iron and hangers. Perhaps a room for ironing and access to more would be beneficial.
It would be nice if a small amount of milk was provided for black tea in the rooms.
In summary, this was paid for through work, but had I paid for it myself I would have been really disappointed due to the cost. It does not strike me as good value considering the quality and the trendy design over guest safety and comfort.
Choose a room with a bed at the bottom so you don't have to use the stairs
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Jessica D,
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We regret to learn about the mishap you encountered during your recent visit. We have begun our internal investigation towards the recent points raised, and more importantly the injury you had encountered. Kindly contact us directly at firstname.lastname@example.org to enable us to connect with you directly.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.