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“Good location, tiny rooms and bugs” 3 of 5 stars
Review of Fragrance Hotel - Royal

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Fragrance Hotel - Royal
2.0 of 5 Hotel   |   400 Telok Blangah Road, Singapore 98838, Singapore   |  
Hotel amenities
Ranked #172 of 305 Hotels in Singapore
Denpasar, Indonesia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good location, tiny rooms and bugs”
3 of 5 stars Reviewed June 7, 2014

I shared a room with a friend. The location is perfect, the rooms are too tiny. Wifi over payment. I had a bite on my hand, not sure if a spider or a bug that last long time. The staff is very friendly and the facilities are very good.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Aurinlara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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74 reviews from our community

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Dubai, United Arab Emirates
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed May 21, 2014

This hotel is well located for traveling to Sentosa and the attractions.
The rooms as most mention are very small and dont give much room for manouvering for 2 people.
Reception was very helpful and the 2 philipine staff we dealt with were very proffesional and helpful.
The first room we were allocated smelled of smoke but this was rectified immediatly.
There is no restaurant but the 7/11 is basically part of the hotel and dont sell sim cards.
Wouldbe nice to have a shower curtain and the toilet is very small also.
Not bad for a budget hotel but not cheap all the same.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Stan t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yokohama, Japan
Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed April 25, 2014

I've been in fragrance hotel royal for 13 days while looking for a permanent accommodation. The personnel was helpful and kind in every occasion. There is no restaurant or breakfast service, only the laksa steamboat restaurant just next to it, otherwise is quite isolated and you need to go to Harbourfront or to Telok Blangah for some alternative. Rooms are very small, some even without windows I heard. The price is good compared to the local average. The location is reasonably near to the circle line, therefore gives easy access to many places but I wouldn't call it ideal position for tourists.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Carla73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 24, 2014

Stayed one night on 19 April, reason being close to relative's residence in Telok Blangah. Walking distance to Telok Blangah MRT, just one stop to Harbourfront and 7-11 is next door.

Small room but equipped with necessary amenities and Front Desk is quite flexible for late check till 1pm.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandurah, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 14, 2014 via mobile

Mere words cannot express my disgust at what I found in this hotel. Dirty, disgusting blood soiled pillow case and sheets and a smell that the fragrance pumped into the rooms could not hide. What did I expect for the price? Nothing like what I got!

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Barbara E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Guest Relations Manager at Fragrance Hotel - Royal, responded to this review, April 16, 2014
Hi Barbara,

I am dismayed to learn of the experience you had during your stay at the hotel and would like to offer my apologies. Upon receiving your feedback, my Duty Manager had immediately performed a room change for you. This matter had also been brought up the attention of my Housekeeping Manager and the staff concerned had already been briefed to be more alert and careful in the room cleaning duties.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Manila, Philippines
Level Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed April 14, 2014

We booked to this Hotel thru www.booking.com. Unfortunately, upon arrival at the Hotel - the Staff informed us that the www.Booking.com did not even forwarded our booking details to them. We ended up getting a room that we didn't want and we even pay more. Since the Hotel is not expecting us, we have to wait for almost 1 hour to finish cleaning up the room! It was a terrible experience!

After waiting for so long to use the room, found out that there were no towels and no slippers provided at all. Though lady staff was very apologetic and helpful. She even offered us an extra pillow and blankets.

The Hotel's location is not so close to the MRT Station as you need to take a cab for about 10 minutes to reach the nearest Kopitiam, Vivo City (Shopping Mall) or Harbourfront MRT Station.

Overall, it is a budget hotel. So we cannot expect too much from it. If you want to save on your $$$, you can book this Hotel. But if you are willing to pamper yourself a bit, then you can top up a bit and get a nicer Hotel. In the end, you get what you pay for!

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank iTextSpeak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Guest Relations Manager at Fragrance Hotel - Royal, responded to this review, April 24, 2014
I am sorry to learn of your experience during your stay at the hotel.

I had verified that due to a wrong booking date which you were unaware, the room was not reserved in the system and thus not ready for occupation upon your arrival at the hotel. As it was a already past midnight and there were no clean vacant rooms, a Housekeeping Staff from another sister outlet was immediately called for service.

For this room service delay, I would like to apologise for the inconvenience caused to you and your guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed February 9, 2014

The hotel is at a good location near two MRT stations, and there are two bus stops within 200 meters of walk.

The rooms were really small, even for Asian people with below average size. There's a bed in the room and that pretty much takes all the space.

We checked in the first room to find the toilet door broken, and then changed another one only to find the room quite smelly. The bed and toilets looked passably clean. The hotel charges around 10 dollars for WIFI.

Overall I feel it's overpriced given the room conditions.

  • Stayed February 2014, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank riverland01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Fragrance Hotel - Royal

Address: 400 Telok Blangah Road, Singapore 98838, Singapore
Location: Singapore > Singapore
Amenities:
Free Parking
Hotel Style:
Ranked #172 of 305 Hotels in Singapore
Price Range (Based on Average Rates):
Hotel Class:2 star — Fragrance Hotel - Royal 2*
Number of rooms: 32
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Also Known As:
Fragrance Hotel - Royal Singapore

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