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“WI FI connectivity needs to be improved” 4 of 5 stars
Review of Santa Grand Hotel Little India

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Santa Grand Hotel Little India
2.0 of 5 Hotel   |   3 Veerasamy Road, Singapore 207309, Singapore   |  
Hotel amenities
Ranked #123 of 292 hotels in Singapore
Chennai
2 reviews
“WI FI connectivity needs to be improved”
4 of 5 stars Reviewed June 28, 2013

Stayed for 3 nights. Wi Fi connectivity is not there in room no.209. Then the management changed it to Room No.202. The connectivity is good in Room No.202. There could be one supporting staff for any help required by the guests. The air conditioning was posing a problem during my stay and then after my complaint they took all measures to rectify it immediately. A very customer friendly hotel which could be recommended to others. Location wise it is excellent as it is very close to MRT, Mustafa, South Indian Temples and Quality Restaurants.

Room Tip: Good Value for money. The room size is very small. Overall rating is very good
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Little India, responded to this review, July 11, 2013
Dear Valued Guest,

Thank you for your kind review. We are delighted to know that our team provided a prompt and attentive service that made your stay memorable. As regards our internet connection, we have since rectified the issue and seeking for better solution to ensure our guest can enjoy a fast and smooth wifi connection.Thank you again for sharing your experience with us on TripAdvisor. We look forward to having you back at Santa Grand!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • English first
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  • German first
  • Italian first
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  • Any
English first
Toronto, Canada
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 21, 2013

Stayed one night. Great location, excellent value for money. I had a room on 2nd floor. It was a bit noisy as I could hear traffic. If I was staying longer I would ask for a different room as to not hear the traffic. Staff were friendly, helpful and courteous. Definitely recommend to travellers. .

Room Tip: If you are light sleeper get a room not close to the road.
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  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Little India, responded to this review, June 23, 2013
Dear Valued Guest,

Thank you for recommending us! We are glad to know that you have enjoyed your stay with us. We will definitely share your positive comments to them team. Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 of 5 stars Reviewed June 21, 2013

My boyfriend and I wasn't expecting much about the hotel, since it's supposedly a buget hotel. However, our opinions changed soon after our arrival.Our deluxe room was much bigger than expected (given a room located at the corner, with wheelchair accessibilities) and room was clean and the standard nessecities was provided. Room was also quiet in the night despite it's the weekend.
Service was great, especially with Jane.
Overall, we had a good time at Santa Grand =)

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Little India, responded to this review, July 11, 2013
Dear Valued Guest,

Thank you for your great review. We are delighted to know that you have enjoyed your stay with us. We will definitely share your positive feedback to the team. Thank you again for sharing your experience with us on TripAdvisor. We look forward to having you back at Santa Grand!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 21, 2013 via mobile

I were here for shopping & leisure holiday, The staff was very Friendly & Helpfull.. Just feel a bit upset with a thin Malay guy at reception, Not gay friendly at all, The rest of them were perfect exspecialy front desk Jane & another house keeping lady called Anna. Great place to stay. I will come back for next holiday & there is no reason to reject Santa Grand Hotel. I just love the place I stayed, Everything is walking distance ! Thank you so much for the management for hiring friendly & helpful staff.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Little India, responded to this review, June 23, 2013
Dear Valued Guest,

Thank you for your generous compliments. We are glad to know that you have enjoyed your stay with us. Your valuable compliments on Anna and Jane have been passed on to the top management to recognize their effort. We are sure that they will be even more motivated in maintaining a high level of customer service.

Once again, thank you for sharing your experience with us on TripAdvisor. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ubud, Bali, Indonesia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 18, 2013

Great location surrounded by South Indian restaurants and shops. The rooms in these budget hotels are always small but it was clean, the bed was nice and firm, the air con worked well and the staff was very friendly and helpful. I'll stay here again.

Room Tip: Rooms at the back are probably quieter
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  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Little India, responded to this review, June 23, 2013
Dear Valued Guest,

Thank you for your wonderful review! We are delighted to know that our team provided a prompt and attentive service that made your stay memorable. Thank you again for sharing your experience with us on TripAdvisor. We look forward to having you back at Santa Grand!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tonga
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 12, 2013

The hotel rooms are very very small...even the superior room which we booked ..took a while to get the air conditioning to work..beds are hard ..main concern was the shower which had scum in it ...good side ..the staff were great and helpful. The hotel is just a bit tired ..interesting location

Room Tip: We were told to book a superior which is fine but very very small...no window ..I would ask if they...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Little India, responded to this review, June 23, 2013
Dear Valued Guest,

Thank you for taking the time to write us a review. We are delighted to know that you have enjoyed your stay with us. We appreciate your feedback and we have since rectified the issue. Thank you again for sharing your experience with us on TripAdvisor. We look forward to having you back at Santa Grand!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 5, 2013

I recently stayed at Santa Grand near Little India, Singapore. Jane and Shadiq did an excellent job with service and I would highly recommend this to any traveler visiting Singapore. Ask for a deluxe queen room. It is great value for the price. My only issue with this hotel was the quality of toiletries provided in the room. It was very poor. I had to get my own body gel and shampoo for a store close by. Otherwise, the AC, WIFI and service is excellent. Housekeeping is also very good.

It is very close to MRT (use Little India station and not Farrer Park). Close to good Indian restaurants if you like spicy Indian food.

Room Tip: Ask for the deluxe queen. It has more room.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santagrandhotels, Hotel Management Team at Santa Grand Hotel Little India, responded to this review, June 12, 2013
Dear Valued Guest,

Thank you for your compliments! We are delighted to know that you have enjoyed your stay with us. We appreciate your feedback regarding the toiletries, we have noted and review ways to make improvement. Thank you again for sharing your experience with us on TripAdvisor. We look forward to having you back at Santa Grand!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Grand Hotel Little India

Address: 3 Veerasamy Road, Singapore 207309, Singapore
Location: Singapore > Singapore
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#123 On the Beach Hotel in Singapore
#123 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:2 star — Santa Grand Hotel Little India 2*
Official Description (provided by the hotel):
Conveniently located at the junction of Serangoon and Veerasamy Road, the Santa Grand Hotel Little India is surrounded by places of interest such as Arab Street, Little India Arcade and a Sikh temple, not to mention the well known shopping haven Mustafa Centre and the sights, smells and sounds of Little India. Offers an intimate boutique setting, rich, distinctive floral motif and ethnic design, this hotel was converted from a five-storey 1950s building. It offers all the convenience of a modern hotel with fantastic guest services. Critically located in the heart of Singapore's Indian Cultural enclave, the hotel will provide marketing opportunities for mostly visitors who wish to experience a holiday with an Indian culture or festival, key of which will be Deepavali and Thaipusam. It would also be a big attraction for the more up-market visitors who are in town for business or for sourcing of luxury goods. The IT mecca of Sim Lim is a second major draw for Little India. With this internationally known IT mall on our doorstep, many visitors will select Little India specifically to take advantage of the fantastic selection of IT products and accessories that are on offered. ... more   less 
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Also Known As:
Santa Grand Hotel Little India Singapore

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