We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Sir, when you say "quiet", you mean...?” 4 of 5 stars
Review of Park Hotel Clarke Quay

Save Saved
You added Park Hotel Clarke Quay to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Park Hotel Clarke Quay
4.0 of 5 Hotel   |   1 Unity Street, Singapore 237983, Singapore   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
FREE upgrade worth S$30
Ranked #39 of 292 hotels in Singapore
Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Sir, when you say "quiet", you mean...?”
4 of 5 stars Reviewed yesterday NEW

So, having endured the flight from hell ( Paris-Singapore- Air France 12 hrs) - hell here meaning 6'4" jammed into a middle seat in economy and surrounded by French passengers armed with only the barest notion of economy class etiquette, the Park Hotel was looking very, very good. The only postive really was that we weren't taken out by a Buk missile.
Air France had the very good sense to change its flight path to avoid the Ukraine.
The French wrote the book on fast train behaviour. Impeccable on the TGVs in France. But something goes awry when they get on a plane. I intend to write a short manual on economy class etiquette and, since their faces are burned into my memory, I will find them wherever they are in the world and present each with a copy.
How you end up in the middle seat in economy after expressly reserving a different, better one is to try to explain Air France's reservation system. It is like qantum mechanics. If you think you understand it, then you really don't.

I had reserved a quiet room at this hotel. Far from the elevator, far from families with youngsters, far from Chinese group tours, far from the blinged up Russians.
Yes, the hotel did have the room I wanted. It was right next to the hotel pool and bar area. We had a short discussion about a common definition of "quiet".
We took it because of assurances and the thick windows. After the music started up and some confusion at the front desk, we were offered a deluxe room at no extra cost higher up, away from the bar area. The only discernible difference between the deluxe and lower grade room was the presence of an ironing board built for children to practice their ironings -if that is what kids do these days. A lot of hotels don't ever bother with a bar fridge so an ironing board made for dwarves was a distinct plus.

The room was comfortable, the fittings and furnishings were very good and above all, it was quiet with a so-so view of the Cold Storage Building.

We stayed two nights and both nights, we ate in the hotel restaurant. The food was excellent.
The service standard high. Although we didn't take up the evening buffet option, it looked like a very good deal for 42 SGD. You just have to get used to Singaporeans saying " 42 dollars plus tax". Everything is quoted as X dollars plus tax. So, when you are quoted 25 SGD plus tax with a 20% discount for breakfast, you still end up paying 25 SGD. Go figure.

The redeeming feature of the hotel is its location. RIght next to the Quay area which teems with restaurants - mostly Japanese, mostly expensive.

Across the road is a nice bar that looked like a hang out for ex-pats and next to that is a small shopping mall which has a great Cold Storage supermarket and a Japanese restaurant that will do you a Waygu beef extravaganza for a mere 245 SGD, plus tax, of course.

The front lobby staff, the concierge and all the staffers who are there just to assist - the service was very good - helpful, considerate. Thank you. First class.

At the end of our stay which included a late check-out at 6 p.m and with the memory of Air France almost obliterated, we came away with a lesson learned about the Park Hotel: never accept the first offer made. Walk away, then come back later and readdress the issue and you may find that circumstances have changed, usually for the better. That's because they actually want to make your experience there a pleasant one. A refreshing attitude.

Would we stay there again? Maybe.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,629 people have reviewed this hotel

Traveler rating
    620
    718
    215
    48
    28
See reviews for
186
855
106
250
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (459)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 of 5 stars Reviewed 2 days ago NEW

I stayed in this hotel for more than 3 weeks, service sucks .. Starting from reception, rooms are too small, breakfast was awful, I have decided to never stay in this hotel again

Concierge was really helpful and friendly, swimming area is nice, place is closer to night life joints

  • Stayed October 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pembrokeshire
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed for three nights, nothing too much for the staff, thanks Ellen and colleagues for making it enjoyable. Food, good standard. Executive upgrade very reasonable and service and staff to very high standard. From the ac front throughout it was clean, friendly and just what was needed. Central to the city area we had more then we expected here and we will be back on our next trip to Oz.

Room Tip: Upgrade to executive stay for very little extra and enjoy river facing room and extras. Room 939 is...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Park Hotel for two nights just recently in July, We had booked two rooms ( for my partner and myself and also for my parents). On arrival we were upgraded into a deluxe room (without the use of the club lounge) which was lovely. Check in was quick, The rooms were nicely presented and very sound-proof although the bed was quite hard, everything else was good.

The best thing about our stay here was in our room we were given the use of a complimentary smart phone for our stay. This is the first time we had seen this throughout our travels and we found it to be really handy and such a good idea. It made it a lot easier to keep in contact with our family throughout the day to arrange meet up times/places. Also the use of the internet made it easier for us to navigate around and source out attractions to see in Singapore. My camera had also died that day so we were able to use the phone as a camera. At the time of our stay this service was a trial run so i don't know if they will have this service going forward.

We enjoyed our stay at the Park Hotel and would stay here again, especially if the smart phone service was included as this is something that sets this hotel apart from the others.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Zealand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

4 of us stayed at the Park Hotel Clarke Quay for 8 nights, My Mum, my sister, my daughters and me. We had a ball. The hotel was wonderful, the staff were very helpful, they really new there stuff about the city and where amazing helping us booking things. They couldn't do enough for us. The restaurant had really good food and awesome service. The pool was beautiful. The only thing we found was that the rooms were a little to small, but we only spent the nights in them so it didn't matter. We would 100% go back again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, 5 days ago
Dear Bret B

Thank you for taking the time to share your recent experience with us at Park Hotel Clarke Quay.

It is heartening to learn that you and your family members have an enjoyable stay with us. Our team always strive to do our best at all times and I am pleased we met with your expectations. Thank you for your kind words and the positive feedback will definitely spur our team to strive further towards service excellence.

We look forward to having the pleasure to be of service to you again in the not too distant future.

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

The most important thing about this hotel is:
Avoid this hotel if you are allergic - especially to the mould. We stayed first at 5th floor and the first impression was "here is mould, i can smell it". First it was only that smell, so we didn't care about that so much, but then started the breathing problems. We had to move to another room in the middle of the night because i couldn't breathe any more. The hotel staff was very friendly and they showed me few other rooms on other floors. Finally we found a room (at 3rd floor) where i was able to breathe.

Otherwise the hotel was nice. The location is great: almost in the middle of the city centre, but in the quiet area. You can walk easily to every attraction along the river. Staff is very friendly and service is excellent. The breakfast is just what you expect to have in that kind of hotel: good with plenty of choices.

We stayed at this hotel in April 2013, but I wasn’t able to choose the right month when I wrote this.

Room Tip: Avoid this hotel if you are allergic - especially to the mould. Don't stay at fifth floor.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, 5 days ago
Dear Pekasu

Thank you for taking the time to share your recent experience with us at Park Hotel Clarke Quay.

First and foremost, please do accept our apologies for the unpleasant experience on the mouldy smell at Level 5 which we have taken remedial actions to resolve this. On a positive note, I am delighted that you have enjoyed your stay with us. Our team strives to do our best at all times so that our guests will have a comfortable and memorable stay and I am pleased we met with your expectations

Thank you once again for your support and I look forward to welcoming you back to Park Hotel Clarke Quay.

Regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
84 reviews 84 reviews
36 hotel reviews
Reviews in 42 cities Reviews in 42 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of the Park Hotel could not be better, close to Clarke Quay. Typically of City Centre hotels, the room is very small, with limited storage space for clothes or luggage. The 2 chairs in the room just get in the way; there is just not enough room for them. Very clean in all areas not only the room and bathroom, but all of the public areas as well. Although there is quite a lot of plumbing noises from the bathroom, there is not noise intrusion from either the adjacent rooms or from the corridor.
Breakfast is the usual fair, although the staff appear to be very busy and overworked. Don’t know where they came from but on some mornings masses of people appeared in reception. Far too many for the dining area to cope with so queues quickly started to form with food running out leading to long delays in having it replenished.
Concierge service is very helpful organising taxis and giving location advice etc.
Reading on TA I find that there are services which were we were not informed of. Courtesy transport, free Wi-Fi in reception etc. Wi-Fi is available in rooms at a charge of SP$12 per day although most restaurants locally and in the whole of China Town this is free.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Park Hotel Clarke Quay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Hotel Clarke Quay

Address: 1 Unity Street, Singapore 237983, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#30 Romantic Hotel in Singapore
#35 Business Hotel in Singapore
#37 Luxury Hotel in Singapore
#39 On the Beach Hotel in Singapore
#39 Top resorts Hotel in Singapore
#51 Family Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Hotel Clarke Quay 4*
Official Description (provided by the hotel):
With classic architecture inspired by Singapore’s colonial past, Park Hotel Clarke Quay is a tropical retreat in the heart of the city, conveniently located next to the entertainment and dining hub of Clarke Quay and the iconic Singapore River. Enjoy sweeping views of the city skyline and the river from the hotel’s 336 rooms and suites. Pampering facilities including a 25m outdoor pool and adjoining Jacuzzi, a spectacular deck and bar and cabana style spa pavilions – perfect additions to an ideal getaway. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Cheap Tickets, HotelsClick, BookingOdigeoWL, getaroom.com, Asiatravel.com Holdings, HotelTravel.com and Agoda so you can book your Park Hotel Clarke Quay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Park Hotel Singapore
Park Hotel Clarke Quay Singapore

Owners: What's your side of the story?

If you own or manage Park Hotel Clarke Quay, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.