Stayed on a 4-night Singapore Airlines 'add-on' after visit to New Zealand. Late evening checked in at SA stopover desk at airport to be told booking (made and paid 9 months previously) had been cancelled two days previously - no record of who made cancellation. Hotel agreed to find us room for night and to sort out next day. Much appreciated at 10pm after a long flight. Calls to UK travel agent did not resolve problem immediately but next afternoon a guest manager moved us to 6th floor room overlooking pool even though he didn't know if the cost of our room was covered. UK agent continually contacted but their records showed our booking as being reconfirmed on the date the hotel received cancellation. The hotel Guest Manager pursued Singapore Airlines local agent and on day 3 (!!!) was told there had been a 'miscommunication' and our pre-paid booking was OK. Relief all round!
A reasonable sized room, more than adequate for 4 nights - clean, cool, comfortable, no problem with bed or air con. We enjoyed the short walk to Clarke Quay and the MRT despite all the construction work. Also convenient for SA city bus and connections to Chinatown, Orchard Road, etc.
Grateful to Guest Managers. Very professional and trusting in dealing with our situation.
Set breakfast expensive if you're not a big morning eater although lots of choice.
- Official Description (provided by the hotel):
- With classic architecture inspired by Singapore’s colonial past, Park Hotel Clarke Quay is a tropical retreat in the heart of the city, conveniently located next to the entertainment and dining hub of Clarke Quay and the iconic Singapore River. Enjoy sweeping views of the city skyline and the river from the hotel’s 336 rooms and suites. Pampering facilities including a 25m outdoor pool and adjoining Jacuzzi, a spectacular deck and bar and cabana style spa pavilions – perfect additions to an ideal getaway. ... more less
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- Also Known As:
- Park Hotel Singapore
- Park Hotel Clarke Quay Singapore