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“Very good base for stopover” 4 of 5 stars
Review of Park Hotel Clarke Quay

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Park Hotel Clarke Quay
4.0 of 5 Hotel   |   1 Unity Street, Singapore 237983, Singapore   |  
Hotel amenities
Ranked #48 of 298 Hotels in Singapore
Cornwall, UK
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
“Very good base for stopover”
4 of 5 stars Reviewed November 21, 2012

We stayed two nights in October for a stopover on the way home from Australia. The hotel is big, modern and very clean. It is well situated for Clarke Quay's many restaurants (about 10-15 minute walk) with shops fairly close by too. We missed a couple of malls nearby for 'breakfast' so if you don't want breakfast in the hotel, do more research than we did!!

The room we had (Deluxe?) was extremely good. Size-wise it wasn't that big, but was big enough for two nights and we could put our suitcases down without any problem (open). I was pleasantly surprised to find good hanging space (after living out of suitcases on the rest of our trip!), and an ironing board. Tea and coffee making facilities, good mini-bar, very good bathroom (not that big but very good shower), decent television, bed was excellent size and very comfortable. No complaints whatsoever about the room!

The hotel's swimming pool was really lovely and we used it twice at quiet times of the day. We had breakfast in the restaurant on the second morning and found it to provide a very good choice. Quite good value for money and good to fuel-up for the day!

The reason for not giving five stars is because there was no free wifi, and also no hotel lounge to sit and relax - apart from a few seats in Reception (very few!). But overall a very good experience in Singapore/Park Hotel, staff were mostly very helpful and friendly, good air conditioning, lovely room. Very pleased we stayed and would definitely recommend!

Room Tip: Expect comfort and good facilities rather than lots of space and you won't be disappointed!
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, November 23, 2012
Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

I am truly delighted to learn that you have an enjoyable stay with us and we are grateful for your commendations towards the hotel's vibrant location, its facilities and our quality service. We have noted on your comments on free WIFI and lobby seating area which we will take on board for review.

We appreciate you taking time to share your experience with us and look forward to welcoming you again to Park Hotel Clarke Quay in the not too far distant future!

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (549)
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English first
San Jose, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 21, 2012

The concierge and the shuttle driver are very helpful and friendly. We stayed there for almost a month and knew them quite well.

Breakfast is average. It did get quite boring after the first week from lack of variety of food served from one day to the next. We did have a semi-buffet dinner at the hotel and it was delicious. We had the lamb and shrimp main course. We also had a BBQ buffet dinner by the pool one night. They had a good variety of meat and seafood. They were cooked to perfection.

We were frustrated with their flat screen tv. The screen were occasionally distorted and at times, got quite bad, making it really difficult to watch a good show on their movie channel. We called the maintenance guys and they mentioned that someone was fixing the satellite and that it would be fixed in a short while. After a few hours, we called again as the screen still had distorted pictures. This time, they came by to change a wire behind the tv. It seemed to work for a while but quickly got distorted again. We gave up on this.

Overall, the hotel is clean, staff is very helpful and courteous, and the location of the hotel is spot on.

Room Tip: The hotel provides a daily shuttle close to some downtown mrts. You can also take their shuttle back...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, November 23, 2012
Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our long staying guest.

I am truly delighted to learn that you have an enjoyable stay with us and we are grateful for your commendations towards the hotel's vibrant location, its facilities and our quality service. Please accept my sincere apology for the distorted TV reception which my Engineering team failed to rectify during your stay with us.

We appreciate you taking time to share your experience with us and look forward to welcoming you again to Park Hotel Clarke Quay in the not too far distant future!

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 19, 2012

Nice, clean hotel with excellent service, polite & friendly staff, relaxing pool area and a decent breakfast. Very good location for sight seeing and within easy walking distance to the lively Clarke Quay area.

Yes, the rooms are slightly on the small side - but the beds are nice and comfy and the bathroom is more than adequate in size.

Didn't use the MRT system as cabs are reliable and relatively inexpensive. Would recommend taking a city tour, bumboat trip and a ride on the Singapore flyer.

Wouldn't hesitate to stay here again, had a fabulous trip.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, November 23, 2012
Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

I am truly delighted to learn that you have an enjoyable stay with us and we are grateful for your commendations towards the hotel's vibrant location, its facilities and our quality service.

We appreciate you taking time to share your experience with us and look forward to welcoming you again to Park Hotel Clarke Quay in the not too far distant future!

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2012

Recently back from a two week business trip in Singapore. I have done this trip a number of times and I have stayed in a number of different hotels - all good. However I must praise the Park Hotel for its high level of customer care from the moment I arrived. I arranged for Crystal Club membership as this provided a pleasant sanctury after a days work Breakfast was always good and on the odds days that I wasn't working I could use the lounge for refeshments throughout the day and there was always good food available for two hours in the early evening. The staff in the Crystal Club were excellent - friendly, helpful and attentive and helped to make my stay a real pleasure. They always used my name which demonstrates a high attention to detail. I am planning to be out in Singapore again early next year and will certainly be booking this same hotel.

Room Tip: Pay the extra for the Crystal Club
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, November 23, 2012
Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

I am truly delighted to learn that you have an enjoyable stay with us on the Crystal Club Floor and we are grateful for your commendations towards the hotel's vibrant location, its facilities and our quality service. The team members on the Crystal Club Floor too gladly joins me in thanking you for recognising our efforts

We appreciate you taking time to share your experience with us and look forward to welcoming you again to Park Hotel Clarke Quay in the not too far distant future!

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 16, 2012

We stayed here for 3 nights at the end of October 2012.

The check in process was easy enough with the staff fairly welcoming. I personally thought the room size was good enough for 2 people, but maybe because our stay was quite short.

Room was nice and clean, bed very comfortable, and clean bathroom with rain shower included.

The pool was spacious and refreshing to jump in after feeling the hot and humid weather of Singapore.

We chose not to do breakfast at the hotel as the extra charge seemed quite a lot. Instead we went to the local shopping mall near the Novotel hotel (5 min walk), where there was a food court, Starbucks, McDonalds, and Subway which easily catered for our breakfast requirements.

Location wise - about 15 minute walk I would say to the nearest MRT (the hotel do provide a shuttle at set times). For the sights we wanted to see, the MRT was great and convenient to visit the places we wanted to see.

Local area - The Clarke Quay area was fantastic at night. Not sure if it is like this every single night, but we passed through it on a Wednesday and Thursday night and the atmosphere was fantastic and lively. Some great bars with a range of different music.

Highlights: Decent sized clean rooms, nice pool area, great local lively bars
Lowlights: Without the shuttle, the walk to MRT can be a bit tiresome after a while (or maybe we were just getting tired!), and the Wi fi only being available in the lobby becomes a pain after a while - however our room was on 2nd floor, facing the pool and we still managed to get the signal there ;)

All in all - I would recommend this hotel to friends and family stopping over in Singapore.

Room Tip: If you want to retain a wifi signal, then try to get a 2nd floor room near the pool (assuming they d...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, November 23, 2012
Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

I am truly delighted to learn that you have an enjoyable stay with us and we are grateful for your commendations towards the hotel's vibrant location, its facilities and our quality service.

We appreciate you taking time to share your experience with us and look forward to welcoming you again to Park Hotel Clarke Quay in the not too far distant future!

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, England
Top Contributor
103 reviews 103 reviews
31 hotel reviews
Reviews in 53 cities Reviews in 53 cities
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed November 16, 2012

On the bright side they let us into our room early, the breakfast was really good, the air con quiet and effective, the swimming pool large and pleasant and the location fine (when you eventually find out how the access the Clarkes Quay MRT station) with a huge choice for eating out in the area.
On the down side, some of the hotel design is awkward. Our room was small and the view was of the storage area at the back of the pool bar. It had a floor to ceiling full width clear glass window into the bathroom. Despite being married for 41 years we have no desire to watch each other on the loo. To overcome this they have provided a folded fabric blind on this window. This actually forms the wall of the shower so it gets wet and grows black mould on the inside. Not very clever.
In a country as technologically advanced as Singapore I had expected free wi-fi, but not here.
We set out to buy a 2-day MRT tourist travel ticket. A smart man in the reception area told us that you could buy them at the Clarkes Quay MRT station. You definitely cannot. The station staff suggested we walk (!) to the Chinatown Station but that office was closed. By this time our two days was rapidly becoming one so we gave up.
The lounge seating in this hotel is very small for a hotel of this size so don't expect a seat if you are waiting for a pickup.
All of that said, we actually grew to like this hotel. If we stopover in Singapore again (which would be definitely be my choice compared to Bangkok) then we would seriously consider staying here again, particularly if they managed to obscure the bathroom window and provide free wi-fi.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, November 23, 2012
Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

First and foremost, I would like to extend my sincere apologies for your less than satisfactory experience you had during your stay with us. We appreciate you taking time to provide us your constructive feedback which we will take on board to seek improvements where possible.

We hope this isolated incident will not deter you from using our hotel. We certainly look forward to have the opportunity to welcoming you back to Park Hotel Clarke Quay, Singapore!

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
91 reviews 91 reviews
22 hotel reviews
Reviews in 44 cities Reviews in 44 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 16, 2012

We stayed in this hotel for 4 nights during a short holiday in Singapore. We took advantage of Crystal Club membership which was well worth every penny. The Crystal Club is situated on the 10th floor and entitled us to breakfast, refreshments anytime during the day, access to internet, wi-fi, pre dinner cocktails and snacks, personal concierge services, two pieces of laundry per day, and late check out (if available). I highly recommend taking up this option as it is well worth the money. The professionalism, friendliness and helpfulness of the staff in the hotel was exceptional. The room, although compact, had all facilities we needed and a lovely view over the Singapore River towards Clark Quay. There are construction works nearby (they are building a new MRT station) which will not be completed for a few years yet but we were not disturbed by any noise. The concierge team were particularly helpful and the shuttle bus to the other Park Hotel properties in Singapore is a great service which we utilised every day. The hotel is in a great location as it is only a 15 minute easy walk to Clarke Quay and the Central shopping centre and MRT. The pool is lovely and the restaurant on the ground floor provides great food and service. I would not hesitate to stay here again.

Room Tip: Our room was on the 10th floor and it was very quiet with great views.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHCQExec_office, General Manager at Park Hotel Clarke Quay, responded to this review, November 23, 2012
Dear Valued Guest

Thank you for choosing to stay with us and it was our great pleasure to have you as our guest.

I am truly delighted to learn that you have an enjoyable stay with us on the Crystal Club Floor and we are grateful for your commendations towards the hotel's vibrant location, its facilities and our quality service. The team members on the Crystal Club Floor too gladly joins me in thanking you for recognising our efforts

We appreciate you taking time to share your experience with us and look forward to welcoming you again to Park Hotel Clarke Quay in the not too far distant future!

Warmest regards
Angeline Tan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hotel Clarke Quay

Address: 1 Unity Street, Singapore 237983, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#37 Romantic Hotel in Singapore
#40 Business Hotel in Singapore
#43 Luxury Hotel in Singapore
#63 Family Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Hotel Clarke Quay 4*
Number of rooms: 336
Official Description (provided by the hotel):
With classic architecture inspired by Singapore’s colonial past, Park Hotel Clarke Quay is a tropical retreat in the heart of the city, conveniently located next to the entertainment and dining hub of Clarke Quay and the iconic Singapore River. Enjoy sweeping views of the city skyline and the river from the hotel’s 336 rooms and suites. Pampering facilities including a 25m outdoor pool and adjoining Jacuzzi, a spectacular deck and bar and cabana style spa pavilions – perfect additions to an ideal getaway. ... more   less 
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Also Known As:
Park Hotel Singapore
Park Hotel Clarke Quay Singapore

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