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“Excellent Apartments” 5 of 5 stars
Review of Pan Pacific Serviced Suites Orchard Singapore

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Pan Pacific Serviced Suites Orchard Singapore
96 Somerset Road, Singapore 238163, Singapore (Orchard Road)   |  
Hotel amenities
Ranked #15 of 294 Hotels in Singapore
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
“Excellent Apartments”
5 of 5 stars Reviewed September 28, 2013

Central location near to shops, restaurants, bars and MRT (underground). Cannot fault the staff, all go above the call of duty to help in anyway they can. Everything is spotlessly clean and apartments have everything you need. UK sockets so no adapters required. Good selection to choose from at breakfast (except no breakfast on Sundays). Would definitely recommend these apartments.

Room Tip: All rooms good
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review, September 30, 2013
Dear 24Kaz77

Thank you for your compliments of our associates. I will be sure to pass on your compliments to them. You summarised very well in your feedback - good products, central location, good breakfast selections, associates who go out of their way in discharging their duties. And thank you for recommending our serviced suites, twice in your feedback on this platform. We appreciate it.

Andrew Yee
General Manager
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74 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • Dutch first
  • English first
  • French first
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  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Aberdeen, United Kingdom
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 25, 2013

Just back from two weeks staying here on business. The apartments were excellent, very clean and modern and all the facilities you need. Was nice to have the satellite TV with recorder and sound system which you could plug in iPods etc.

Swimming pool was really good, perfect after a long day out in the heat!

Service was excellent and all the associates were very friendly.

The apartments are very conveniently situated, connected to a shopping mall with loads of shops and places to eat. The MRT station is also connected to the shopping centre and is ideal for travelling around the city.

Will definitely stay here again and have recommended to other colleagues who often travel here.

Room Tip: I was staying on the 15th floor, next to the sky garden, excellent view of the marina bay sands hote...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review, September 30, 2013
Dear JessicaDeans

Thank you for writing so highly of our serviced suites. We are happy to hear of your experience in our serviced suites and for recommending them to your other colleagues. The TV recorder function is indeed time saving as it records all subscribed telecast channels for you to plan your time rather than be constraint by the TV telecast schedule. And yes, you rightly mentioned our location. More than being centrally located, it is also a safe and secure environment especially for ladies travellers.

Andrew Yee
General Manager
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Amsterdam, The Netherlands
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 25, 2013

The Serviced Suites are a perfect mix of having an apartment and getting hotel service. The design is also really nice. Calming, sleek, something almost everyone will like. A large fridge, microwave, watercooker, toaster and normal gaspits for cooking. Cleaning and new bottles of water daily.The staff at the reception is also very friendly and helpfull. Daily breakfast (except for sunday) a nice pool, a good gym and a small spa. And then the location.. Orchard road just a minute away. And a taxi stand (quite important in Singapore) on half a minute. This perfect mix of everything will make you feel at home away from home!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review, July 28, 2013
Dear Wamsterdam

We like your ending 'This perfect mix of everything will make you feel at home away from home!"
Thank you for your well put across remarks. It is so much nicer to come from someone who had experienced our hospitality. We couldnt had said it better.

Kind regards

Andrew Yee
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Brisbane, Australia
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 22, 2013

My son and I went to Singapore for a week. The location was excellent, right in the thick of everything and the MRT practically at the bottom of the building! Excellent service and breakfast was delicious, with plenty to choose from. We were upgraded to the Penthouse and felt like Kings! Would definitely stay at this place again - loved it ! Thank you for making our holiday memorable. Look forward to seeing you again in the future :-)

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review, July 28, 2013
Dear Michelle C

We are delighted to receive your email and are glad you enjoyed your stay here with us and in Singapore. You had certainly highlighted our central location very well indeed. We certainly look forward to welcoming you again.

Kind regards

Andrew Yee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 17, 2013

We stayed at the Pan Pacific suites with our 2 year old for a week after the hotel that we had booked couldn't accommodate us. And we couldn't have been happier about it!

We had a 1 bedroom executive apartment and found it very spacious and comfortable. The full size fridge was a god send. The bed was incredibly comfortable, and the bathroom including rain shower was great - and the washing machine was very handy.

We certainly didn't have any problems with the pool and we used it every day. In fact it was great for our little boy because it had a shallow section with jets which he loved. The water was lovely and cool on hot, humid Singapore days.

The location is unbeatable for shopping, dining and transport, and although it is in the heart for Orchard Rd we didn't find it noisy.

The staff were brilliant - very helpful, very welcoming and very friendly to our rampaging toddler.

We loved it and would be very happy to stay there again on a future visit.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review, May 20, 2013
Dear FionaTom

Thank you for your kind words about our staff and products. You had so aptly described what is like staying here - spaciousness of the apartments and the conveniences of transport, shopping and dining surrounding it. We are glad things worked out well for you after the hotel you booked could not accommodate you. We certainly will be looking forward to welcoming you to our serviced suites once again.

Kind regards

Andrew Yee
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London, United Kingdom
Top Contributor
133 reviews 133 reviews
45 hotel reviews
Reviews in 65 cities Reviews in 65 cities
250 helpful votes 250 helpful votes
4 of 5 stars Reviewed February 22, 2013

The location is unbeatable.. right bang in the heart of Orchard Road.. it is virtually connected to a huge shopping centre 313 (or as Singaporeans would say "Tree Wan Tree"..), next to a ton of restaurants and bars, and is even right above Somerset underground train station. All in all, an unbeatable location (more central than any other hotel in Singapore!!).

Also the staff are such genuinely nice people.. from Jamie to Shah to the office staff.. everyone is caring, attentive and friendly. When you need a taxi (which can be challenging as the entrance is just after a taxi rank for 313, where all the cabs will stop beforehand) the concierges will race out to help you get one.. or frantically tap away on their I Pads to book a cab. Even the older Filipina lady who serves breakfast is a jewel. And my cleaning lady always took care of me like a member of her family, folding all my clothes, etc. Great crew!

BUT.. (and yes, there are quiet a few "buts") this is far from a perfect residence.. the design of the hotel has several important shortcomings. Firstly, the "suites" feel very tiny. I stayed in a 1 bedroom and it felt like a hotel room with a small sitting area outside and minute kitchen. I guess this is why they don't call it a serviced apartment.. it's far from that due to its' size. The bathrooms are also cramped and have some annoying fixtures, eg: the toilet roll holder will almost stick into your face when you are seated on your "throne".. there aren't enough places to hang your towels (only one towel hook). Storage space is pretty ample but the decor is starting to age badly. Some of the wood trimmings around my flat were chipped and had not been touched up. Also one of the kitchen doors had a broken hinge and even the clothes rail used to dry your clothes was aged and broken. There were also some ants which enjoyed roaming around the living area.. not many but enough to be agitating.

As for the rest of the building, I think it's design is pretty disappointing. Clearly the emphasis was more on form than on function. The half open back of this building means that rain splashes into the walkways sometimes, and the noise from the new (huge) construction next door echoes around the hallways (and into part of your apartments).. Most importantly, the swimming pool is almost unusable! Take note that it looks great in the photos but it is badly located as there is a wind tunnel by the pool such that this area is always cold, often with what seems like a typhoon passing by the pool late in the afternoons...! Also, there are almost no sunny spots - apparently the pool used to be exposed when the building was first constructed but now guess what? There is Tree Wan Tree... I mean duh.. why didn't the architect realize that almost every building in Singapore is surrounded by other high rises?? So, forget about swimming.. good news is that the gym is more than adequate and there is some kinda strange hot tub at the back for you to soak your bones...

The final thing I want to warn you about is that Pan Pacific will really chase you for your checkout date, well in advance of your actual departure. You will have to confirm with the reservation staff at least 2 weeks in advance.. and once confirmed, you aren't meant to make changes. I guess they are running a tight ship in that they want to have no empty apartments but they really do "hound" you about your checkout plans. So, if you need to extend your stay for whatever reason, you might have to leave. This is totally different to hotels which allow you to change your mind last minute. Here, you'd better be sure when you are leaving.. otherwise you might have to move out... there isn't much flexibility unlike a hotel!

Room Tip: This is a pretty expensive "serviced suites".. you might find a better deal elsewhere so s...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review, March 1, 2013
Dear Titillator

Thank you for your compliments and comments of our service and products. Our associates here are indeed appreciative of your kind words for them. We are glad you mentioned Jamie and Shah particularly - they are among our newest associates.

Our 1 bedroom apartments is 64sqm (690sqft) - much bigger than a normal size hotel room. We acknowledge your comments on some parts of our upkeeping of the carpentry works and the design of the building. The huge construction next door is a hotel project. There is little noise (if not none audible now) given that almost the entire facade of the building is near completion stage. We see them fitting the windows and interiors now. Our serviced suites windows are also all double glazed to cut down noise nonetheless.

Appreciate your feedbacks. Once again, thank you.
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Singapore, Singapore
Senior Contributor
44 reviews 44 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed February 21, 2013

I stayed here for ~1.5 months when I first moved into Singapore. I just moved out yesterday and I have to admit I'm going to miss it. The location was great - everything you could ever need is within 1 min walk (Groceries, Shopping, Restaurants, MRT) and I love the adjoining 313@somerset restaurant area and Starbucks :)
My room was great (it made apartment shopping hard - cause I wanted everything to the Pan Pac standard) - spacious, modern, clean, with all necessary amenities (freshly stocked water bottles, wifi, stationary kit, tv, toaster, tea kettle, washing machine, etc.)
Free breakfast in the mornings (M-Sat)
And the staff is great. They knew my name and they helped me with everything.. from giving the right gift as a dinner guest... to where to bike on a Saturday morning.... to buying me groceries and finding me a clinic when I wasn't feeling well.
I

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, General Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review, February 24, 2013
Dear Kelbel51

Thank you for the great sounding title "Perfect Location and Really Great Staff'. We are really delighted that our associates (instead of calling them staff) are recognised. We know many of them go way and beyond their normal call of service to create an experience for our residents. We certainly will be sure to share of your feedback to our associates.

Once again, thank you for your endorsement of our products and services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Serviced Suites Orchard Singapore

Address: 96 Somerset Road, Singapore 238163, Singapore
Location: Singapore > Singapore > Orchard Road
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Singapore
#22 Family Hotel in Singapore
#28 Business Hotel in Singapore
#62 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $
Number of rooms: 126
Official Description (provided by the hotel):
An urban sanctuary in the heart of Orchard Road, Pan Pacific Serviced Suites Singapore offers 126 suites and penthouses of unsurpassed luxury that comes either with a view of the uptown Orchard Road or the lush greenery of Somerset Road. Dressed in contemporary design and colours, all of the units comprising executive and premium suites, 1-bedroom and 2-bedroom suites and penthouses, come with spacious bathroom, a well equipped kitchen and Loewe LCD TV and Bose audio System.Conveniently located above Somerset MRT station, right in the heart of Singapore’s biggest shopping district, Pan Pacific Serviced Suites Singapore is the perfect haven for extended stay travellers to refresh and recharge. It is adjacent to the malls of Somerset313, Orchard Central and a stone throw away from TripleOne Somerset and Paragon/Mount Elizabeth Medical Centre. This prime location means that residents of Pan Pacific are never far from the action, whether they want to work, play, eat, recuperate or take in a few local sights. ... more   less 
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Also Known As:
Pan Pacific Serviced Suites, Singapore Hotel Singapore
Pan Pacific Serviced Suites Orchard Singapore

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