My family and I stayed there from 22 - 29 Dec 2012. From start to finish, my stay at Pan Pacific Serviced Suite was nothing short of excellent! What made this place so special in my opinion is the people who work there, wonderful individuals who really strived to make my stay seamless. From the team at reservations, reception/ concierge, housekeeping, lounge etc. everybody delivered a warm service and each person I have encountered needs to be commended. Since I work in the hospitality industry as well, I know that a good team starts with a good leadership so well done to the Management! In addition, if you want to fully experience Orchard Road and the numerous malls, the location of Pan Pacific Serviced Suite is unbeatable; it is annexed to 313 mall and is 5 mins walking distance to ION (in between you have the regular favourites such as Takashimaya, Paragon, Lucky Plaza etc.).

There are only 2 things that I can think of which were under expectation; then again they are small inconveniences compared to the positive aspects. One of them is the view from the room, I was in a room which faced a construction site but since we were out most of the time, it was no big deal. The second one is the closure time of the lounge on the 11 floor; it closes at 11 pm and you cannot enjoy a late night reading or smoke in the open area.

All in all, I highly recommend this place to any family with a toddler in tow.

My partner and I stayed at Pan Pacific Service Apartments for our first month in Singapore. I have never experienced better, more friendly, more responsive service than we had at Pan Pacific. Nothing was too difficult for them and anything we asked for was done amazingly quickly.

The rooms are large and comfortable and the general facilities are excellent. A slightly higher fence to prevent people from Starbucks seeing you while you are in the pool would be nice though! The gym has satisfactory machines and weights and the pool is large enough to swim a few laps.

The only less than 5 star comments we would provide are as follows:

- Internet - once connected the internet is fast and reliable. However, we had a bit of trouble connecting initially and you have to have your access renewed at least once a week. The service also doesn't stay connected on your iPhone once it goes into lock mode so you have to reconnect each time unless you specially request the staff to connect you permanently. Having said this, each time we needed assistance it was provided immediately and without fuss.

- Air-conditioning - the A/C in our room initially would not keep the living room cool. After a few call outs the engineer fixed it but then the valve wouldn't close so we had to turn the a/c off to keep the room warm enough rather than the system regulating itself. This was not too much of an issue though

- We had a room that faced the 313 shopping centre. For the most part this was absolutely fine however, the shopping centre does block any hope of having a view (unless you are quite high) and the music/noise from the pubs and restaurants below is quite loud until around 1130pm on Thu, Fri and Sat nights. Not enough to prevent sleep though.

- The breakfast are could occasionally get overcrowded and there were not enough staff inside to clean up quickly. The staff that were serving did their absolute best but they probably needed one more serving/cleaning up staff member each morning than they had. Service was always with a smile though and they were always happy to provide you with whatever you requested.

All in all we had a fantastic month, very comfortable and enjoyable. I am a bit sad that we have left, but would highly recommend staying here.

Very welcoming and friendly service from the team at Pan Pacific, with great attention to detail and professional follow up on all requests. The location is excellent with easy access to the MRT and of course shopping. The breakfast service was very nice with a good selection of treats and a relaxing atmosphere. The pool and gym were great with options for both relaxing and exercising. We had a one bedroom apartment on level 14, which was well appointed and serviced. Our only negative comment, would be directed at the building site next door who, on occasions worked late into the evening causing some noise issues. To their credit the team at Pan Pacific did everything possible to minimise the issue. Highly recommended to all.

I have been staying at the Pan Pacific Serviced Suites almost since they opened. I stay anywhere from 2 weeks to a month 6 times a year. I can't say enough about how great the team is to me. I have kitchen "stuff" that I store with them until I get back to Singapore. I love the fact that I have a full kitchen as I love to cook meals for my lunch during the week. Even though Singapore has great food I like home cooking during the week for lunch. I have worked with Catherine Kum since the beginning and she has become a great friend of mine. But, I can't say anything bad about anyone that works there. Janice and Faizal have been with me since the beginning as has Hilda in the Lounge. The staff makes my stay there so awesome. I would recommend to anyone who has stays for longer than a week to consider the PPSS.