My partner and I stayed at Pan Pacific Service Apartments for our first month in Singapore. I have never experienced better, more friendly, more responsive service than we had at Pan Pacific. Nothing was too difficult for them and anything we asked for was done amazingly quickly.
The rooms are large and comfortable and the general facilities are excellent. A slightly higher fence to prevent people from Starbucks seeing you while you are in the pool would be nice though! The gym has satisfactory machines and weights and the pool is large enough to swim a few laps.
The only less than 5 star comments we would provide are as follows:
- Internet - once connected the internet is fast and reliable. However, we had a bit of trouble connecting initially and you have to have your access renewed at least once a week. The service also doesn't stay connected on your iPhone once it goes into lock mode so you have to reconnect each time unless you specially request the staff to connect you permanently. Having said this, each time we needed assistance it was provided immediately and without fuss.
- Air-conditioning - the A/C in our room initially would not keep the living room cool. After a few call outs the engineer fixed it but then the valve wouldn't close so we had to turn the a/c off to keep the room warm enough rather than the system regulating itself. This was not too much of an issue though
- We had a room that faced the 313 shopping centre. For the most part this was absolutely fine however, the shopping centre does block any hope of having a view (unless you are quite high) and the music/noise from the pubs and restaurants below is quite loud until around 1130pm on Thu, Fri and Sat nights. Not enough to prevent sleep though.
- The breakfast are could occasionally get overcrowded and there were not enough staff inside to clean up quickly. The staff that were serving did their absolute best but they probably needed one more serving/cleaning up staff member each morning than they had. Service was always with a smile though and they were always happy to provide you with whatever you requested.
All in all we had a fantastic month, very comfortable and enjoyable. I am a bit sad that we have left, but would highly recommend staying here.