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“Bit expensive, but excellent room and service | stayed 3.5 weeks” 4 of 5 stars
Review of Pan Pacific Serviced Suites Orchard Singapore

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Pan Pacific Serviced Suites Orchard Singapore
96 Somerset Road, Singapore 238163, Singapore (Orchard Road)   |  
Hotel amenities
Ranked #11 of 301 Hotels in Singapore
World-wide Traveller
Top Contributor
131 reviews 131 reviews
86 hotel reviews
Reviews in 83 cities Reviews in 83 cities
142 helpful votes 142 helpful votes
“Bit expensive, but excellent room and service | stayed 3.5 weeks”
4 of 5 stars Reviewed March 11, 2012

Likes:
- new building, design rooms, pleasant lobby and atmosphere, half open-air setting.
- good soundproofing.
- small kitchen, but perfectly designed and well equipped.
- service with a smile and efficient: if something is broken, they will repair it immediately.
- for staying 3 weeks and half, they kindly moved me after 10 days to a larger room. Thank you!
- just next to underground and of course the Orchard glitz, also supermarket across the road.
Not dislikes, but some points to remember:
- cannot open windows.
- on the expensive side. Of course, Singapore is expensive, and I think that they are the only apartments with kitchen which are modern, in a good location and of high standard. Just expect what you pay for, not the superb deal.
- "Executive suite" is quite small as you have no living room... but the setup is quite ingenious.
- Pool: cold water (sorry people: I am a bit of a spoiled brat who likes warm pool).
- You must book one week at least, and you have some formalities to complete before you can book the room (sending credit cards copies, etc...)... OK, fair policy, just be prepared.
Would I go back (if company pays expenses?): definitively!

Room Tip: Be warned that executive suites are a bit small.... no issue with the sound from the bars downstairs...
See more room tips
  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review, March 19, 2012
Dear JeanLouisV

Thank you for the very well described features of our serviced suites and its facilities and services. A lot of planning considerations goes into making Pan Pacific Serviced Suites - from its interior design, its double glazed windows, its iconic facade, location and even linkways. You have accurately highlighted all these beautifully. Once again, a big thank you for your feedback and we look forward to seeing you once again.

Andrew Yee
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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84 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 7, 2012

I stayed here for one week with my brothers. The service was EXCELLENT!! They were very consistent with their service, no matter who is attending to you from their Front Office to the people at the Pacific Lounge. We have might request a lot of things during our stay but you would not see or feel that we were disturbing them. Coming from the same industry before, I must say that they have a HIGH QUALITY OF SERVICE. Aside from from their service the facilities were great, they have the Sauna, Swimming Pool and the Living Room.
Thank you very much for your hospitality!!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review, March 8, 2012
Dear Simplyp

Thank you for your superb review of our serviced suites, especially our Front Office and Pacific Lounge associates. We will certainly pass on your compliments to our associates for the recognition they truly deserve.

Our associates are our best assets and we are truly grateful they also enjoy extending their hospitality to our residents.


Andrew Yee
Resident Manager
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London
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 26, 2011

It is my first time staying at the Pan Pacific Serviced Suites Singapore and the friendliness and helpfulness of the staff is the first thing I noticed. The overall fittings and amenities are first class with a pool, a full size gym which includes the normal machines plus free weights which is unusual, a hot spa + steam room. I found the pool a bit small, a bit on the cold side. It also includes a living room where you can relax away from your apartment which includes a pool table, wii, coffee machine and outside decking. The location is perfect which is right next to Somerset mrt and adjacent to 313 mall. I would firmly recommend this to anybody staying in a serviced apartment in Singapore.

  • Stayed November 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review, December 4, 2011
Dear Chris3669

We thank you for your review. Two of the most talked about features of our serviced suites are its team of helpful and friendly associates and the location of Pan Pacific Serviced Suites, as you had correctly put it. City-living at its best! Like many of our residents here, we look forward to welcoming here again.

Kind regards

Andrew Yee
Resident Manager
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Quezon City
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 15, 2011

Service is impeccable. Staff are courteous and helpful. Amenities are always replenished. One of the best views of the Singapore skyline from the 11th floor Sky Garden. Breakfast at the 2nd floor Lounge is ok but needs more variety; staff service is excellent (thanks to Hilda & Millicent). Will definitely go back next time I'm in Singapore!

Room Tip: If you can, get a room at the 11th floor. The Sky Garden there has the best view.
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  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review, September 21, 2011
Dear bts 1027

Thank you for sharing your experience, and for choosing us as your residence during your stay in Singapore. I trust you had a pleasant trip back home.

I appreciate your recognition of Hilda and Millicent. It is always a pleasure to receive comments, and I will ensure that they get special recognition in light of your compliments.

Again, thank you for your valuable feedback. I look forward to welcoming you back in the near future.

Andrew Yee
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 12, 2011

I have been staying at Pan Pacific Serviced Suites since July (on business and still here). Everything about the place is exceptional, especially the staff who are so friendly. Nothing is too much trouble for any of them. I am staying in one of the smaller suites but it still has every home comfort. It is exceptionally clean. It has a well equipped gym, hot and cold spa's, steam rooms, and swimming pool. Towels and water provided. Rooms have kitchen area with hob, toaster, microwave, pots, pans, cutlery, fridge/freezer, dining table and chairs. Bathroom with bath, toilet, separate shower, sink and washer/dryer. In bedroom, 2 double wardrobes, safe, iron and ironing board, hairdryer. There is a telephone and free internet access. Desk to work at along with stationary, flat screen TV, IPod speakers. The bed is King Size and bedding is changed alternate days. Shops are less than 1min walk away. Breakfast is provided but for other meals there are lots of restaurants, pubs and food outlets on the doorstep. The suites are very central and are well recommended.

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review, September 21, 2011
Dear 24kaz77

Thank you for your wonderful heading 'Definitely Recommended'. We appreciate your good attention to details that truly highight what is provided in the apartment and the convenience and central location of our serviced suites.

A great thanks once again for your valuable feedback. We look forward to seeing you once again in our serviced suites.

Kindest regards

Andrew Yee
Resident Manager
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Sydney
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 12, 2011

My husband and I have been visiting this establishment for over a year now and I finally I have found the time to write a review.

The location is wonderful, the rooms are very nice and the stand out for us is that the staff are so very friendly and helpful to the point were we very comfortable - almost like being at home!

Room Tip: If you are not a smoker be aware that this hotel does not have non-smoking areas.
See more room tips
  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review, September 21, 2011
Dear Judds09

We feel honoured and humbled by your considering us your second home. Yes, it is the staff that makes the difference and we are delighted indeed that our staff here live up to your expectations.

We appreciate your feedback and look forward to you coming back home again.

Andrew Yee
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 27, 2011

I stayed at Pan Pacific for a few weeks on a work trip. The service was amazing, the apartment was fantastic, and the location was great. All the staff went above and beyond what I would have expected. A big thank you to all of them. Will use again when returning to Singapore.

  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndrewYee, Manager at Pan Pacific Serviced Suites Orchard Singapore, responded to this review, September 21, 2011
Dear AngharadM

A big Thank You for your compliments of our service, apartment, location and most importantly staff. We had passed on your well wishes to our staff and it really made their day. We look forward to your staying with us once again.

Kindest regards

Andrew Yee
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Serviced Suites Orchard Singapore

Address: 96 Somerset Road, Singapore 238163, Singapore
Location: Singapore > Singapore > Orchard Road
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Singapore
#12 Business Hotel in Singapore
#33 Family Hotel in Singapore
#58 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$$
Number of rooms: 126
Official Description (provided by the hotel):
An urban sanctuary in the heart of Orchard Road, Pan Pacific Serviced Suites Singapore offers 126 suites and penthouses of unsurpassed luxury that comes either with a view of the uptown Orchard Road or the lush greenery of Somerset Road. Dressed in contemporary design and colours, all of the units comprising executive and premium suites, 1-bedroom and 2-bedroom suites and penthouses, come with spacious bathroom, a well equipped kitchen and Loewe LCD TV and Bose audio System.Conveniently located above Somerset MRT station, right in the heart of Singapore’s biggest shopping district, Pan Pacific Serviced Suites Singapore is the perfect haven for extended stay travellers to refresh and recharge. It is adjacent to the malls of Somerset313, Orchard Central and a stone throw away from TripleOne Somerset and Paragon/Mount Elizabeth Medical Centre. This prime location means that residents of Pan Pacific are never far from the action, whether they want to work, play, eat, recuperate or take in a few local sights. ... more   less 
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Also Known As:
Pan Pacific Serviced Suites, Singapore Hotel Singapore
Pan Pacific Serviced Suites Orchard Singapore

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