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“Nice rooms, crap service” 3 of 5 stars
Review of Crowne Plaza Changi Airport Hotel

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Crowne Plaza Changi Airport Hotel
5.0 of 5 Hotel   |   75 Airport Blvd #01-01 | Changi Airport - Terminal 3, Singapore 819664, Singapore   |  
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Ranked #22 of 300 Hotels in Singapore
Certificate of Excellence 2014
Melbourne
Top Contributor
70 reviews 70 reviews
61 hotel reviews
Reviews in 34 cities Reviews in 34 cities
65 helpful votes 65 helpful votes
“Nice rooms, crap service”
3 of 5 stars Reviewed February 27, 2011

Stayed here again recently. Check-in was unfriendly and could be likened to ordering a burger at a fast food joint on a freeway - no personality, no recognition of status (Priority Club), nobody to carry luggage to the room. Room was nice but attention to detail might have meant the pubes in the shower weren't mine! With no choice when staying at Changi overnight this hotel doesn't seem to care about its guests other than they can pay the expensive room rate for the short time they pass through the hotel. Unfortunately I'll probably stay here again but not for anything other than convenience.

  • Stayed February 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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2,572 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed February 27, 2011

Stayed during our "Train the Trainer" workshop in Oct, 2010. It was really a nice business hotel, spacious conference rooms connected to living rooms. Hotel is adjacent to Little India that is favourite spot for Indians to roam around during the evening time. "Mustafa" is the largest shoping center in the Little India, a nice place to shop here.

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Gurgaon, India
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 25, 2011

The hotel located just out Changi International is a good place for a business stay. The rooms are comfortable and plush and the hotel is overall is quite beautifully designed. The hotel offers good room service and is built from the view of the business traveler. The hotel has an awesome breakfast and the food is quite palatable and from across the world!! The connectivity to town is good although it is slightly far from the central Singapore!!

Stayed April 2010, traveled on business
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Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed February 25, 2011

The Crowne Plaza Changi Airport, Singapore is situated right next to Terminal 3 at Changi Airport. The hotel is in fact connected to the terminal by a dedicated walkway. The rooms are modern and well designed with pretty good amenities. The styling of the rooms is new age and suited for corporate travelers. There is a work-desk with a LAN connection in every room. For aviation enthusiasts, some of the rooms have fantastic views of the runway at Changi airport. One can spend their leisure time watching the planes landing and take-off. Even though the hotel is in the airport complex, you can barely hear the planes inside the rooms. The restaurants are quite good and the buffet breakfast is sumptuous. The hotel also has a nice semi-outdoors landscaped swimming pool. All in all - a very well appointed and convenient option for a stay in Singapore.

  • Stayed March 2010, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong
Top Contributor
103 reviews 103 reviews
85 hotel reviews
Reviews in 64 cities Reviews in 64 cities
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed February 12, 2011

We stayed here for one night on our return from Kathmandu where we had stayed in a budget guest house. Our first impression was how stunningly clean everything was.

The check in was fast and efficient. The room was large with a huge, spotlessly clean and comfortable bed. There was a large bathroom, shower room with glass walls. We did not notice the blinds you could pull down due to the fact we were so tired when we got there. Not pulling them down meant light shone in from the corridor all night. That could have been easily remedied if we had been a bit more with it. There was a very comfortable seating area in our room, a large flat screen TV, a safety deposit box, tea coffee making facilities with different kinds of tea, a fridge.

The swimming pool opened at 7am and we had a lovely swim there. Part of it is open and part of it has boxes of plants which you can swim around. I think it closed at either 6 or 7pm. There were restaurants in the hotel or you could walk back to the airport which is right next to the hotel.

The hotel is excellent if you arrive in Singapore and are leaving next day. if you have longer you can easily travel by MRT into town. If you travelled Singapore Airlines you can get discount on the buses that run from the airport to various tourist sights.

Check out was polite, fast and efficient. I would happily stay here again.

You could hear aeroplanes taking off and landing from the hotel but it was not so loud that it was disturbibg.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Exeter, New Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 8, 2011

Although I only stay at this hotel when in transit (otherwise I stay in the CBD in Singapore) and it is not an extremely economical choice, when catching an early flight or arriving late, it can't be beat. It is just a short walk over from Terminal 3 and within minutes you'll be in your room (or at check-in). I find the rooms very comfortable and not noisy considering it is a hotel airport - I wasn't aware of airplane noise at all unlike some of the reviews I have written here. I'm not sure if that is due to room placement or the noise (in)tolerance of the reviewers. Service is very good.

  • Stayed February 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 7, 2011

We've stayed at this airport at least 10 times over the past 2 years (due to transit). We have always found it a great option that is not too expensive and we've always awoken the next day feeling refreshed and ready to continue our journey. The rooms are not overly big if you have young kids but manageable overnight. The beds are comfortable and the bathrooms are quite nice. The staff are professional, helpful and are always happy to welcome us back. The pool is a bit on the coolish side but very refreshing if you're keen on a quick dip. The gym is also a decent one. The bar is fine but typical Singaporean prices for a drink so some may find it a bit expensive. The business centre is a decent one and the food they serve there is quite enjoyable. The breakfast buffet is good but not always great as they only start serving at 6:00 am which means if your flight is an early one, you don't get to eat it! They don't provide any real suitable alternative in these cases. There is a bit of noise from the airport that light sleepers may find annoying but we've never been woken up by the sound of the planes. However, you'll certainly hear it whilst you're awake. Definitely worth thinking about if you need to stop overnight but can't be bothered going into town.

  • Stayed January 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Crowne Plaza Changi Airport Hotel

Address: 75 Airport Blvd #01-01 | Changi Airport - Terminal 3, Singapore 819664, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Spa Hotel in Singapore
#13 Family Hotel in Singapore
#15 Business Hotel in Singapore
#17 Romantic Hotel in Singapore
#21 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crowne Plaza Changi Airport Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
Crowne Plaza Changi Airport is located within the immediate vicinity of Singapore Changi Airport, linked to Terminal 3 via covered walkways. Guests can also reach Terminals 1 and 2 via Changi Airport's automated People Mover System comprising ten train services. Close to the Singapore Expo, business parks, golf courses and East Coast Park Beach, one of Singapore's most popular recreational spots and coupled with easy downtown access by MRT or expressway, guests will find Crowne Plaza Changi Airport the perfect hub for corporate or social meetings. It is less an airport hotel than a superbly comfortable and stylish hotel in an extremely convenient location - a contemporary urban resort 'Where the world meets Singapore'.Designed by award-winning architects WOHA, Crowne Plaza Changi Airport encapsulates elements of both city and resort hotel. Its sleek modern lines are most contemporary, yet nature underpins its design so guests can take advantage of the balmy tropics and also enjoy that hideaway resort feel. The Place To Meet for work or play, Crowne Plaza Changi Airport promises to be special in many respects: sleek modern lines including a stunning facade. Rooms with private patios and poolside sundecks, creative oval-shaped meeting rooms. ... more   less 
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Also Known As:
Crowne Plaza Changi Airport Hotel Singapore
Crowne Plaza Singapore

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