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“Best Airport Hotel in South East Asia” 5 of 5 stars
Review of Crowne Plaza Changi Airport Hotel

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Crowne Plaza Changi Airport Hotel
4.5 of 5 Hotel   |   75 Airport Blvd #01-01 | Changi Airport - Terminal 3, Singapore 819664, Singapore   |  
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Ranked #22 of 292 hotels in Singapore
malaysia
Top Contributor
151 reviews 151 reviews
88 hotel reviews
Reviews in 46 cities Reviews in 46 cities
128 helpful votes 128 helpful votes
“Best Airport Hotel in South East Asia”
5 of 5 stars Reviewed November 30, 2013

By far, the number one airport hotel in South East Asia. The bar has been set by Crowne Plaza.

Located in Terminal 3, a short hop from Terminal 2 using the sky train, the check in was quick, flawless and was in my room in a short period of time upon arrival in Changi Airport.

Room was very very impressive, comfortable, large and has what you'd expect.

WIFI was SGD$9.99++ for a basic speed *(fast enough in comparison to other asian countries).

Bed was a queen bed, but was firm, comfortable and the air conditioning FLAWLESS. Nice, cool, consistent.

The room I had was NOT noiseproof but to be honest, I was so tired, I slept right through the minimal noise...nobody who had a long haul flight and needed sleep would be affected unless you were a super light sleeper.

Rooms are well decorated and the carpet classy...

Ranked #22 out of all hotels in Singapore, I have to agree. This is a great hotel and despite the fact you can take a 20 minute taxi ride to downtown Singapore or a 45 minute MRT ride into Orchard road.

I spent the day out in Orchard road but was caught out by the fact the LAST MRT train back to Changi Airport is at about 11pm so beware! I had to get off at Tanah Merah MRT station, walked down and took a cab...SGD$11 and a 20 minute ride back to the hotel. Am a bit surprised the MRT ends the train service so early, given how busy Changi Airport is and how important the rail service is for tourist and Singaporeans alike to get to the airport with taxi's being the only other option otherwise.


The buffett breakfast was average..3.5 out of 5...it was good enough but could be better.

No complaints. Will stay at this hotel again in the future on transit. 4 thumbs up from me.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, December 3, 2013
Dear The_Rottweiler,

Thank you for your wonderful five-star rating of Crowne Plaza Changi Airport. We can't thank you enough for your kind words and heartening compliments.

We're glad you thought we were the "best airport hotel in South East Asia". It's a real honour. We will continue working hard to deliver the same level of service or better to all our guests!

Thank you for your valuable comments on our breakfast offering. We are constantly striving to offer a better guest experience. I'd like to invite you to email carrie.sim@ihg.com with further suggestions on how we can make it better.

We look forward to warmly welcome you back on your next transit in Singapore.

Cheers,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 30, 2013

My husband and I had an overnight layover in SG and decided to stay here. It was quite expensive but we decided to stay here over going back into the city as the amenities (gym, pool etc.) looked great and were exactly what we needed at our fingertips at the end of a three week trip. There was some confusion on our behalf that we were sure we booked a rate that included wifi and breakfast but it turns out we didn't. The reception manager was very amenable where she could be and made a few concessions to ensure we were happy, despite the confusion and frustration regarding the online booking specifics. We really appreciated their adaptability - it's all you can ask for!
I would recommend staying here if you've seen most of SG (and don't care so much to be in the middle of it all in the city) or you have an overnight layover.

Room Tip: Be sure you select if you want smoking or non-smoking as the smoking rooms appear cheaper to book on...
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, December 3, 2013
Dear Peachhat,

Thank you for choosing Crowne Plaza Changi Airport again and for sharing your experience with us on TripAdvisor.

I'm glad that despite the confusion regarding your booked rate, our reception manager was able to help ensure the check-in procedure was still as pleasant as possible. Do let us know if you have any further feedback. We welcome suggestions at sincp@ihg.com.

We'll continue to work hard and provide great services and facilities for our guests. We look forward to welcoming you back!

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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Adelaide, Australia
Top Contributor
73 reviews 73 reviews
30 hotel reviews
Reviews in 47 cities Reviews in 47 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 28, 2013

A very early flight out of Changi made the Crowne Plaza a convenient choice, rather than head to a hotel in the CBD. Getting to the hotel is easy with a direct connection to T3 on both the arrivals and departure levels (reception is on the arrivals level). I wasn't expecting the corridors to be open to the outside so the walk to your room can be a little hot but the room itself is an oasis (although surprisingly some aircraft noise made it into the room). Charging for WiFi access is unacceptable in this day and age but if you're desperate just walk back to T3.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, December 3, 2013
Dear MarkP4,

Greetings from Crowne Plaza Changi Airport! Thank you for your positive review of your experience with us and we really appreciate the time you've taken to share your feedback with us.

I'm sorry you found our hotel open-air corridors not to your liking. It was designed to allow our weary travellers open areas to rejuvenate while surrounded by tropical landscaped greenery in between long haul flights.

We understand that connectivity is extremely important to our guests and we are currently upgrading our internet services to serve our guests better. Perhaps you may wish to consider becoming an IHG Rewards Club Member which not only allows you to earn points that can be redeemed for complimentary nights at any IHG hotel around the world or miles but also gives you the benefit of complimentary basic WiFi at our hotel.

Please do feel free to reach me at carrie.sim@ihg.com with any questions regarding our IHG Rewards Club Membership or if you have any further feedback about your stay.

We look forward to welcoming you back to the hotel should your travels bring you back to Singapore.

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Bank, NJ
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 27, 2013

The Crown Plaza Hotel at Changi Airport is a luxorious property that will please the most discriminating travelers. Located in Terminal 3 it is most convenient for travelers arriving late or leaving early. The rooms are quite luxorious and, of course, clean as you would expect. Front desk service is quite excellent and will assist in printing boarding passes. My wife and I used the hotel as we were arriving at 1:30 AM. We also used it two weeks later as we were departing at 5:45 AM. We did not use any of the facilities except the room. The only negative about the Crown Plaza is that it is fairly pricey.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, December 3, 2013
Dear JoelNili,

Thank you for your wonderful five-star rating of Crowne Plaza Changi Airport. We can't thank you enough for your kind words and heartening compliments.

We will continue working hard to deliver the same level of service or better to all our guests. We are looking forward to welcoming you back on your next stay with us.

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
67 reviews 67 reviews
35 hotel reviews
Reviews in 27 cities Reviews in 27 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed November 27, 2013

I visited this hotel since I had a real early flight, it was a great experience, the hotel is walkin distance from the check in of T3, and even if your flight is in the other terminals the experience is great, i landed at 19:00 after a flight of Malaysia Airlines in T1, and i was on my room resting at 19:30! thats efficiency! The room is huge, with a nice bathtub, shower and TV. The noise from the planes is almost nothing, and the restaurant is good for a dinner snack. Nice experience overall!

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, December 3, 2013
Dear velezmar,

What a compliment to be called the "Best airport hotel" you've ever seen. There's nothing that makes us feel more heartened than a satisfied guest. Thank you for sharing your review of your stay on TripAdvisor with other travellers. We truly appreciate it.

I'm pleased to hear that you were happy with your room and that you had a nice experience overall at Crowne Plaza Changi Airport.

We hope to welcome you back again should your travels bring you to Singapore.

Cheers,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, California
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 27, 2013

If your travel plans require a layover in Singapore, look no further than the Crowne Plaza. It is located a few minutes' walk from the immigration station at Terminal 3 by means of a futuristic walkway to your right - just follow the signage. On our way to Bali we arrived late at night, walked through the a nicely dimmed lobby and were greeted by very friendly staff. After a super-fast check-in our room exceeded expectations. It was large, modern yet warm and inviting, and very well laid out, very comfortable bed with terrific linens and great lighting (separate, unobtrusive reading lights for each partner at bedside as well) which is missing in so many other places. The bathroom is separated by a glass partition which can be screened off by means of a control button. We detected no airport noise, slept very well and were awakened on time for our early-morning flight out. A fruit basket in the room served as a quick breakfast snack.

On our way back and another overnight layover, the Crowne Plaza was equally delightful. We had several hours to sight-see in the city this time and received courteous service at the concierge desk. A $25 taxi took us to the Marina district some 20 minutes away. If you have time, do make this trip - it's an odd combination of New York and Las Vegas, super clean, futuristic, sterile, over-scale, absurd and over-the-top but not to be missed. I understand there is a sightseeing bus run by the government that takes you from Changi to the city and its major landmarks in about 4 hours. We did not have enough time for it, but heard it praised by other travelers, so check it out.

My only negative comment is that the controls for the separate Jacuzzi tub are outside of the tub and cumbersome to reach and operate. It's a very minor issue in an otherwise perfect hotel.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, December 3, 2013
Dear Europefan11111,

Thank you for your positive review. It's always heartening to hear that our guests have enjoyed their stay with us immensely and we are pleased to be of service.

I'm pleased to hear that you found the hotel convenient and perfect for those who are on stopover in Singapore.

We'll continue to work hard and provide great services and facilities for our guests. Thank you also for taking the time to share about your experience with others on TripAdvisor. We look forward to welcoming you back!

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 26, 2013

Crowne Plaza Changi is located right next to T3 of Changi Airport which there are a lot dining options available. If you want to go to downtown, it's around 30mins away by taxi and cost around S$20 to $30 depending on your destination and travel time.

I would say, this hotel is very good in most of the aspects. Actually, this is my second stay in this hotel. As a regular business travellers, what I value most is the room itself. I tried both normal room and suite, and I have to say, the suite is excellent.

Just a few points to comment on this hotel:
1. comparing to other chain hotels of similar price, I would say the mattress is not comfortable enough (common for IHG chain) and is small (although it mentoned as a KING bed, but I feel it's just a queen)
2. staffs are not very attentive to loyalty club members
3. club lounge is not free to use even if you are IHG Platinum

Other than that, Crowne Plaza is still a very good option for your stay in East Coast, SG.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, December 3, 2013
Dear commabys,

Thank you for choosing Crowne Plaza Changi Airport and for sharing your valuable feedback with us on TripAdvisor.

We are constantly looking for ways to improve on our guest experience and we appreciate the time you've taken to point out areas for improvement especially with regard to our beds and attentiveness to IHG Reward Club Members. I will forward your feedback to the relevant departments. Meanwhile, if you have any further feedback, please feel free to email carrie.sim@ihg.com.

Thank you once again and we hope to welcome you back on your next visit to Singapore.

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Changi Airport Hotel

Address: 75 Airport Blvd #01-01 | Changi Airport - Terminal 3, Singapore 819664, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#11 Spa Hotel in Singapore
#17 Family Hotel in Singapore
#19 Business Hotel in Singapore
#19 Romantic Hotel in Singapore
#21 Luxury Hotel in Singapore
#22 Top resorts Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Crowne Plaza Changi Airport Hotel 4.5*
Official Description (provided by the hotel):
Crowne Plaza Changi Airport is located within the immediate vicinity of Singapore Changi Airport, linked to Terminal 3 via covered walkways. Guests can also reach Terminals 1 and 2 via Changi Airport's automated People Mover System comprising ten train services. Close to the Singapore Expo, business parks, golf courses and East Coast Park Beach, one of Singapore's most popular recreational spots and coupled with easy downtown access by MRT or expressway, guests will find Crowne Plaza Changi Airport the perfect hub for corporate or social meetings. It is less an airport hotel than a superbly comfortable and stylish hotel in an extremely convenient location - a contemporary urban resort 'Where the world meets Singapore'.Designed by award-winning architects WOHA, Crowne Plaza Changi Airport encapsulates elements of both city and resort hotel. Its sleek modern lines are most contemporary, yet nature underpins its design so guests can take advantage of the balmy tropics and also enjoy that hideaway resort feel. The Place To Meet for work or play, Crowne Plaza Changi Airport promises to be special in many respects: sleek modern lines including a stunning facade. Rooms with private patios and poolside sundecks, creative oval-shaped meeting rooms. ... more   less 
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Also Known As:
Crowne Plaza Changi Airport Hotel Singapore
Crowne Plaza Singapore

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