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“Best in-room dining ever” 4 of 5 stars
Review of Crowne Plaza Changi Airport Hotel

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Crowne Plaza Changi Airport Hotel
4.5 of 5 Hotel   |   75 Airport Blvd #01-01 | Changi Airport - Terminal 3, Singapore 819664, Singapore   |  
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Ranked #22 of 294 Hotels in Singapore
Barcelona, Spain
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
“Best in-room dining ever”
4 of 5 stars Reviewed July 11, 2013

Stayed at Crowne Plaza whilst in transit to Langkawi. I would recommend staying here to anyone but it does come at a price. It is an expensive hotel but the facilities are comfortable and service good. I would recommend the room service menu - the best Hainese Chicken Rice I have ever had. So, for service, comfort and convenience - I would pay a little extra and highly recommend you stay at Crowne Plaza Changi Airport.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, July 16, 2013
Dear RachelNT,

Thank you for choosing Crowne Plaza Changi Airport again. I'm pleased to hear that you loved our spacious rooms and great location!

We are always striving to present all our guests with great service and products and we are delighted to hear that you loved our rendition of Hainanese Chicken Rice.

Thank you again for recommending us to others and we look forward to welcoming you back again on your next visit to Singapore.

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,280 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (433)
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Brisane.
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 10, 2013

Had an overnight transit in Singapore on my way to Brisbane. The hotel is well placed for all three terminals and easy to get to using the SIN airport terminal transit rail system. I ended up booking direct with the hotel as non of the internet sites for hotel accommodation were cheaper. Even so it cost $320 with taxes, so not a cheap option.

However, the room was a good size, modern with a decent bathroom. Very comfortable. If you use the hotel make sure you use the fabulous swimming pool which is open air and great for laps and has sun loungers in a tropical setting. The gym is quite acceptable too. All in all a good hotel if expensive.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, July 16, 2013
Dear Martin D,

Thank you for reviewing Crowne Plaza Changi Airport. We are very appreciative of the time you've taken to share about your experience with others on TripAdvisor. I'm pleased to hear that you were able to enjoy your stay with us and found us very convenient and accessible.

We'll continue to work hard to create a great hotel guests love and we hope to welcome you back on your next visit to Singapore.

Best Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
94 reviews 94 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed July 10, 2013

I stayed at this hotel because of the convenience of being in the hotel Terminal, and in that respect you can't beat it. From door of plane to hotel room took about 25mins which is great.

BUT there is no wireless internet in the rooms!!! I can't imagine how one can justify this in 2013. I have stayed in the crappiest hotels that still have wi-fi. The management of this hotel must understand that in this day and age, as a businessperson, my whole life is on the internet. They have a cable for internet, but I have a Macbook air with no cable inlet.

Also there was only pork options at the buffet breakfast. Management could consider that most of the world doesn't eat pork!

Management also needs to understand that I have a choice. My company gives me $350 and I can choose anywhere I want to stay under that. Next time I'll go into town where I'm guaranteed wireless!!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, July 10, 2013
Dear africantraveler1,

Thank you for your honest and candid review of Crowne Plaza Changi Airport. Your feedback is valuable to us and we will definitely ensure your feedback is sent to the management for their consideration.

I am disappointed to hear that you were unable to enjoy your stay with us due to issues regarding WiFi availability and limited options during our breakfast buffet.

We are in the process of introducing WiFi into all rooms in the hotel. Meanwhile, guests who require WiFi, they may request for the router to be set up in their rooms. This can be communicated to our reception on check-in or by contacting our One Stop Service team for assistance with the guest room phone. I am sorry if this was not communicated by our service teams during your stay with us.

We constantly refresh our breakfast menus to ensure that all our guests are able to enjoy a hearty and enjoyable breakfast and we will ensure your feedback on breakfast is forwarded to our F&B team.

We would like to thank you for choosing us and we hope that you'll give us a second chance on your next trip to Singapore.

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 9, 2013

The rooms at this hotel are not maintained well at all. We switched rooms after we were placed in a room that had buckling wallpaper, a broken desk, furniture that was torn. The beds at this hotel are extremely hard and uncomfortable. It felt like we were sleeping on the floor- even after the manager had housekeeping add two additional mattress pads to the mattress. The staff is friendly and the exterior and common areas of the hotel are beautiful. Unfortunately, these were not important to us, as we were paying for the room and not the superficial exterior. I am astonished that anyone would rate this hotel greater than 3 stars. Do not be fooled as we were, this is not the quality of a 5 star hotel as it is advertised, much less even a 3 star hotel. I would equate this to a low-end Best Western in the U.S. certainly not worth more than $150 per night. The only other benefit to this hotel is that it is in the airport, but it is my understanding that there is also a terminal hotel past security that is cheaper and better maintained. I would never stay here again or recommend anyone to stay at this property.

Stayed July 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, July 10, 2013
Dear Jasonwm,

Thank you very much for taking the time to share your comments on TripAdvisor regarding your recent stay with us. We also appreciate your feedback on your experience with us greatly.

I am sorry you had such an unpleasant experience with us and were unable to enjoy your stay due to the condition of your assigned room and bed. I'd like to assure you that we have forwarded your feedback to the relevant departments and they are working on ensuring all our room fittings are well maintained. We would also like to look into this and would like to invite you to share more details of your stay via email to carrie.sim@ihg.com.

We would like to assure you that the beds we've used are one of the recommended brands that comply with brand standards for all Crowne Plazas around the world. These beds are chosen for their quality and comfort. I am disappointed to hear that they did not meet your expectations.

Thank you once again and I hope that you'll be able to give Crowne Plaza Changi Airport another chance.

Best Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2013

There are cheaper hotels, no doubt, but I couldn't be bothered with the hassle of finding one and then getting a taxi. Take my advice, in the airport stay here. I didn't have a reservation. No problem. The rooms are extremely well appointed and you have great views of the airport action. Good sound proofing makes that action less than obtrusive. The iPhone dock was welcome as was the big bath - indeed, I checked in then went back to have a long soak. My only gripes were that they tried to get me to pay an additional $10 for wifi (no way, just kick up a fuss at the desk) and the room service menu was expensive (there are plenty of places in the terminal offering take away). Otherwise, top marks.

Room Tip: Ask to face the runway
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, July 16, 2013
Dear Bond007123,

Thank you for reviewing Crowne Plaza Changi Airport. We are very appreciative of the time you've taken to share about your experience with others on TripAdvisor. I'm pleased to hear that you were able to enjoy your stay with us and found us very convenient and accessible.

We'll continue to provide our guests with better, seamless service and we hope to welcome you back on your next visit to Singapore.

Best Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
Top Contributor
252 reviews 252 reviews
51 hotel reviews
Reviews in 90 cities Reviews in 90 cities
228 helpful votes 228 helpful votes
4 of 5 stars Reviewed July 9, 2013

Modern hotel just right in Changi Airport area. Just the right hotel in Singapore when you need to fly away very early in the morning & don't need to go the city center. Reasonable breakfast, good room & amazingly quite for the location at the airport.

Room Tip: If you need wake up early to fly away, don't forget to use the wake up call service :-)
See more room tips
  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, July 16, 2013
Dear Octovianus G,

Thank you for taking the time to share your feedback with us! We value your feedback and the hotel is constantly trying to present a better experience to all our guests by taking into consideration our guest feedback.

I'm happy to hear that you were able to take advantage of our accessibility and that had a comfortable and luxurious stay with us.

Thank you once again for sharing your experience with Crowne Plaza Changi Airport on TripAdvisor and we look forward to welcoming you back on your next visit!

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Innisfail, Australia
Top Contributor
59 reviews 59 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed July 8, 2013

The hotel design and location are great, as are the rooms. Very comfortable and it could be a great hotel with just a little effort...but sadly other than Pen in the Club Lounge, none of the staff made any effort to give any service or even to recognize their customers.

Management seems to be a challenge at the Crowne Plaza in Singapore. There seemed to be a lack of management presence anywhere. None in the bar, none in the Front Desk and none in the Club Lounge. Perhaps that's why the staff are so disengaged.

This was further demonstrated when 10 days after sharing my feedback regarding poor service with IHG Rewards Club, the Customer Service Manager at the Crowne Plaza emailed me asking me to share feedback with them regarding my stay! Maybe if they left the office and engaged with their customers, the management would have all the feedback needed.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, July 8, 2013
Dear MjMarlay,

Firstly, let me thank you for taking the time to leave us with your honest feedback regarding your experience with us. Your comments are very valuable to us as we strive to provide a seamless and memorable experience to each one of our guests.

I am disappointed to hear that you found our staff disengaged during your stay. We will definitely work harder on ensuring that our service aligns with our brand values and that our staff is always welcoming with a personal touch.

Nevertheless, I'm happy that you found our hotel design and location great and had a comfortable stay.

We would like to invite you to email me at carrie.sim@ihg.com with more details of your booking and stay so that we may further look into your feedback.

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Changi Airport Hotel

Address: 75 Airport Blvd #01-01 | Changi Airport - Terminal 3, Singapore 819664, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#10 Spa Hotel in Singapore
#12 Family Hotel in Singapore
#17 Business Hotel in Singapore
#20 Romantic Hotel in Singapore
#20 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Changi Airport Hotel 4.5*
Number of rooms: 320
Official Description (provided by the hotel):
Crowne Plaza Changi Airport is located within the immediate vicinity of Singapore Changi Airport, linked to Terminal 3 via covered walkways. Guests can also reach Terminals 1 and 2 via Changi Airport's automated People Mover System comprising ten train services. Close to the Singapore Expo, business parks, golf courses and East Coast Park Beach, one of Singapore's most popular recreational spots and coupled with easy downtown access by MRT or expressway, guests will find Crowne Plaza Changi Airport the perfect hub for corporate or social meetings. It is less an airport hotel than a superbly comfortable and stylish hotel in an extremely convenient location - a contemporary urban resort 'Where the world meets Singapore'.Designed by award-winning architects WOHA, Crowne Plaza Changi Airport encapsulates elements of both city and resort hotel. Its sleek modern lines are most contemporary, yet nature underpins its design so guests can take advantage of the balmy tropics and also enjoy that hideaway resort feel. The Place To Meet for work or play, Crowne Plaza Changi Airport promises to be special in many respects: sleek modern lines including a stunning facade. Rooms with private patios and poolside sundecks, creative oval-shaped meeting rooms. ... more   less 
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Also Known As:
Crowne Plaza Changi Airport Hotel Singapore
Crowne Plaza Singapore

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