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“No taxis or transfers, enormous rooms and no jet lag !!” 5 of 5 stars
Review of Crowne Plaza Changi Airport Hotel

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Crowne Plaza Changi Airport Hotel
4.5 of 5 Hotel   |   75 Airport Blvd #01-01 | Changi Airport - Terminal 3, Singapore 819664, Singapore   |  
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Ranked #22 of 291 hotels in Singapore
Newcastle, Australia
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“No taxis or transfers, enormous rooms and no jet lag !!”
5 of 5 stars Reviewed January 8, 2013

This hotel is honestly a hidden gem. We needed an overnight stopover from London to Sydney, but did not necessarily need to go all the way into the city.
What we didn’t realise though is that we did not even need to leave the airport! We didn’t have to worry about taxis or transfer buses; the hotel was right in the next terminal. What a brilliant idea.
And yet when we were in the hotel it was beautiful and did not feel like you were still attached to the airport at all.
Our room was enormous, modern and very clean and the staff were all extremely friendly.
This hotel is a must stay at for breaking up a long haul flight. We have travelled dozens of times from Australia to Europe and the UK, yet this was the first time I felt refreshed and didn’t have jet lag on the leg home to Sydney.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, January 24, 2013
Dear BJ216,

It is so heartening to hear that you enjoyed your stay at Crowne Plaza Changi Airport. We understand how taxing it is for our guests on long haul flights and we work hard on providing you with a seamless experience.

One of the great things about the hotel is that we are designed to look and feel like an oasis at the airport - from our beautiful landscaped pool to resort-like open air walkways and your tropically decorated room. We're glad you were able to appreciate this little "escape" from the hustle and bustle of the airport.

Thank you for the wonderful review and we look forward to welcoming you back again!

Cheers,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Petaling Jaya, Malaysia
Top Contributor
142 reviews 142 reviews
60 hotel reviews
Reviews in 56 cities Reviews in 56 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed January 7, 2013

I had a 10 hour layover and decided to use the room on a day rate basis. Although the rooms was only allowed to be used from 11am to 6pm, the hotel was kind enough to allow for an early check in at 10am. The hotel was really full.

This is my second stay and this time it was during the day... The room is spacious, good bed and pillows and bathroom amenities was sufficient. The hotel lobby area is a little dark and the lobby lounge is pretty relaxing. A good place to chill while waiting for your room to be ready or just to laze around.

Food wise, terminal 3 has lots of eateries, so just take a walk out and enjoy the options available..

Checkout was pretty fast although the hotel is really busy.

Good place for day use too...

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, January 24, 2013
Dear Vignesh215,

Thank you for your kind compliments and honest feedback on your stay at Crowne Plaza Changi Airport. We appreciate the time you've taken to share about your experience with us and for giving us such a wonderful five-star rating on TripAdvisor.

We are delighted that you loved the beautiful decor of your room and bathroom and hope the thoughtful facilities helped you unwind and rejuvenate during your time with us.

We look forward to welcoming you back on your next stay with us.

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 6, 2013

The room was discounted on Expedia to $225. While this is a bit pricey the hotel is on the airport property and because we arrived at the airport at 2am it was great to be able to just take a short walk (inside) to the lobby. Staff was very pleasant and helpful.

The room was advertised as non-smoking but smelled a bit like smoke. The shower was smarter than I was. Left was luke warm and right was very cold so I concluded they had turned off the water heater. Turns out that the very cold side becomes hot after a while. So we took a luke warm shower when we arrived and in the morning a nice guy came up and showed us how to work it.

The room was very quiet despite the proximity to the airport and freeways. The lunch buffet was very expensive, but very good.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, August 2, 2013
Dear cliffnmontgomery,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding customer service.

However, We’re sorry about the smell of cigarette smoke during your stay. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 6, 2013

I stayed at the Crowne Plaza Changi for one night after a long flight from North America. Other members of my party were arriving several hours later, so this ended up being a great option as I waited for them to arrive. The hotel is essentially built into Terminal 3 of the airport, so I was able to step off of my plane and walk into the hotel in a matter of minutes. A good night's sleep, immediately after such a long flight was extremely welcome.

The room itself was well appointed, large and clean. The bathroom was also quite large and offered both a tub and a shower. Be aware that the hallways are exposed to the elements, so it can be pretty hot and humid as you walk to your room. The staff at the reception were quite friendly, and the concierge let me use the free public computers to print out boarding passes for my next flight.

I don't think I'd stay this far outside of Singapore for my entire stay, but if I fly into Singapore from a long flight, I'd definitely stay here again for one night.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, January 24, 2013
Dear akbarb1,

Thank you for your valuable feedback and review of Crowne Plaza Changi Airport. We appreciate the time you've taken to share about your experience on TripAdvisor!

We're glad that you were able to take advantage of our seamless connectivity to maximise the amount of time you had during your stopover to get some restoration in our rooms and facilities.

We hope to welcome you back again on your next stopover in Singapore.

Cheers,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wamboin
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 5, 2013

I had a very good stay in this hotel, when I had a 12 hour gap between planes. The hotel is really convenient for the airport. I was impressed by the fact that just the things that I would need - as a traveller with only hand luggage - would need: toothpaste and toothbrush, and safety razor and shaving soap were already there in the bathroom. While the hotel is slightly odd - with the public areas round the rooms open to the weather, the room itself was excellent: quite, with good air conditioning. As a premium member of the IHG scheme, I received an upgrade to a vast - but functional - suite: I could have held a good-sized business meeting there. From the hotel/airport, there is a choice of cab or MRT into the city (although if I were staying longer, I'd be inclined to use a hotel in the city). Two small comments: (i) I experienced some difficulties in getting the card to open the room: one needs actually to make contact with the pad rather than (as the picture indicates just point it); (ii) I used the discount advance payment option, but the hotel only charged me for this on my day of arrival (rather than, as with other IHG hotels, at the point when I made the booking).

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, January 24, 2013
Dear Menippus,

Thank you for choosing Crowne Plaza Changi Airport as your choice of stay and for your positive review on TripAdvisor! We appreciate the time you've taken to share about your stay with us.

It is a real joy to hear that you've enjoyed your upgrade to suite during your stay with us. This is just a small gesture from us to thank you for being a loyal Priority Club Rewards member and we look forward to welcoming you back on your next trip to Singapore.

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
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Perth, Australia
Top Contributor
106 reviews 106 reviews
36 hotel reviews
Reviews in 45 cities Reviews in 45 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 4, 2013

We stayed here one night since we had a long stop over between our flights. This hotel is located in Terminal 3. You go through the immigration and then its only a short walk to the hotel or if you arrive at one of the other terminals you take the skytrain and its only 100 metre walk to the hotel from where you arrive at terminal 3. There is a resteraunt and bar here at thehotel or if you prefer you can go downstairs to the food hall (where the locals go) and get a very cheap meal that is resteraunt quality.

The rooms are very spacious with a king size bed. it has a ipod docking station and a large tv in the room. The bathroom is nice and large with a big tub big enough for two and the shower was nice and hot. Even though this hotel is at the airport you don't hear any noise whatsoever. We didnt use it but there is the most enormous pool which was very inviting.

I will definately stay here again when next in singapore either for a holiday or stop over.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, January 23, 2013
Dear Kitkat071,

Thank you for choosing Crowne Plaza Changi Airport! It really makes our day to read reviews from guests who have enjoyed their stay with. Thank you for sharing your experience. We appreciate the time you've taken to write this review.

I'm glad you were able to take advantage of our great accessibility to shave off hours of travelling time to get some rest in our comfortable rooms before your next flight.

Thank you once again and we are looking forward to welcoming you back on your next trip or stopover in Singapore!

Warmest Regards,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 4, 2013 via mobile

Tired , cranky after a long flight this hotel is amazing located right in the airport in terminal 3 ! The showers is amazing with 2 diffrent heads ! The bed comfortable ! Plently of places to eat in the Airport if you are not going into singapore ! View oven run way very cool ! Deffinalty be using this hotel for every sinagpore stop over ! Deffinaltly worth the $$$ :)

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SINCP, Public Relations Manager at Crowne Plaza Changi Airport Hotel, responded to this review, January 23, 2013
Dear Georgie H,

Thank you for choosing Crowne Plaza Changi Airport and for your excellent five-star rating of the hotel. I appreciate the time you've taken to share about your great experience with us.

I'm so delighted to hear that you were able to have a fantastic stay with us and enjoyed the rain shower, our beds and the runway view. Your compliments truly make our day and we look forward to welcoming you back on your next stop over in Singapore!

Cheers,
Carrie Sim
Marketing Communications Executive
Crowne Plaza Changi Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Changi Airport Hotel

Address: 75 Airport Blvd #01-01 | Changi Airport - Terminal 3, Singapore 819664, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#11 Spa Hotel in Singapore
#15 Family Hotel in Singapore
#20 Romantic Hotel in Singapore
#20 Business Hotel in Singapore
#21 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Crowne Plaza Changi Airport Hotel 4.5*
Official Description (provided by the hotel):
Crowne Plaza Changi Airport is located within the immediate vicinity of Singapore Changi Airport, linked to Terminal 3 via covered walkways. Guests can also reach Terminals 1 and 2 via Changi Airport's automated People Mover System comprising ten train services. Close to the Singapore Expo, business parks, golf courses and East Coast Park Beach, one of Singapore's most popular recreational spots and coupled with easy downtown access by MRT or expressway, guests will find Crowne Plaza Changi Airport the perfect hub for corporate or social meetings. It is less an airport hotel than a superbly comfortable and stylish hotel in an extremely convenient location - a contemporary urban resort 'Where the world meets Singapore'.Designed by award-winning architects WOHA, Crowne Plaza Changi Airport encapsulates elements of both city and resort hotel. Its sleek modern lines are most contemporary, yet nature underpins its design so guests can take advantage of the balmy tropics and also enjoy that hideaway resort feel. The Place To Meet for work or play, Crowne Plaza Changi Airport promises to be special in many respects: sleek modern lines including a stunning facade. Rooms with private patios and poolside sundecks, creative oval-shaped meeting rooms. ... more   less 
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Also Known As:
Crowne Plaza Changi Airport Hotel Singapore
Crowne Plaza Singapore

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