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Fragrance Hotel - Imperial: Traveler Reviews

3.0 of 5
28 Penhas Road, Singapore 208187, Singapore
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Fragrance Hotel - Imperial
Ranked #174 of 276 hotels in Singapore
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113 reviews from our community

    Trip type
Traveler rating
    5
    46
    34
    18
    10
Date Rating
Warrington
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“No windows, no hot water, charged wi fi”
1 of 5 stars Reviewed November 1, 2012

I know Singapore is expensive and you get what you pay for, but this hotel passes the threshold.
My room was tiny and had no windows. The matress was plastic and hard. I had no hot water and wi-fi was $10 per 24 hours.
Reception staff were appaulingly unhelpful. I asked them how to get to two tourist attractions and on both occasions they gave me incorrect advice.
On a third occasion I asked them to direct me to the nearest launderette, again when I got there, it was a dry cleaners and I wasted an hour and $20 taxis because they were too lazy to check first on the internet. When I asked that I wanted the internet for 1 minute to find a launderette (because of their misguidance), they wanted $10 for the 1 minute and there was no apology.

Avoid at all costs - spend more - go somewhere with at least basic standards.

  • Stayed October 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask Martin_Turner about Fragrance Hotel - Imperial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 27, 2012

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4

Review collected in partnership with Easytobook.com

Ask Manfred s about Fragrance Hotel - Imperial
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.

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“Tiny but clean”
4 of 5 stars Reviewed September 24, 2012

Tiny hotel room but we could still fit a portacot in, so still okay for those travelling with a child.

Good location for the trains and transport and easy to and from the airport. Kettle and fridge in room also, with small convenience store at front of hotel but good restaurants only a 2 min walk away.

Clean and staff very helpful. We didn't find it too noisy but can understand how it.could be if.lots of kids staying on your floor.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Carley H about Fragrance Hotel - Imperial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast
Contributor
11 reviews 11 reviews
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Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Fine for a transit night, but wouldn't stay any longer”
3 of 5 stars Reviewed September 15, 2012

This is a cheap hotel among many expensive hotels in Singapore and you get what you pay for. Small but tidy and clean room.
Wifi comes at a price. The shower did not have hot water.
Breakfast free but very average.
Overall ok to stay overnight easy location close to train station.
Probably would spend a little more next time for a better hotel.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask travelater84 about Fragrance Hotel - Imperial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FragranceHotel, Public Relations Manager at Fragrance Hotel - Imperial, responded to this review
September 19, 2012
Thank you for your feedback. I am sorry to learn about your shower experience. I wished to explain that all our bathrooms come with hot and cold...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
80 reviews 80 reviews
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Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
“Good value for money, good central location, nice personal, free WiFi”
4 of 5 stars Reviewed September 12, 2012

We have spent here 3 nights in December 2012.
Good value for money, good central location, nice personal
Breakfast was in the rate included (approx. 90USD/night/room), free WiFi was available. Only disadvantage was the size of the room: it was very small, hardly was enough space to put hour two baggages (tough they were not large, normal 26" trolleys). Bathroom was also very small, with no shower tube (water went directly on the floor), thus it was quite uncomfortable. But I suppose in Singapore every hotel at this rate has the same size.
I would highly recommend this hotel.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by Lorant80 for Singapore
Ask Lorant80 about Fragrance Hotel - Imperial
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Additional Information about Fragrance Hotel - Imperial

Also Known As:
Fragrance Hotel Imperial
Fragrance Hotel - Imperial Singapore
Address: 28 Penhas Road, Singapore 208187, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #174 of 276 hotels in Singapore
Price Range: $
Hotel Class:3 star (3*)
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