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“My Big Fat Singapore Wedding - Forever Grateful to Sentosa Spa & Resort” 5 of 5 stars
Review of The Singapore Resort and Spa Sentosa, Managed by Accor

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The Singapore Resort and Spa Sentosa, Managed by Accor
5.0 of 5 Hotel   |   2 Bukit Manis Road, Sentosa Island 99891, Singapore (Formerly The Sentosa, A Beaufort Hotel)   |  
Hotel website
  |  
Hotel amenities
Special Offer
UNIVERSAL STUDIOS PACKAGE
Ranked #6 of 13 Hotels in Sentosa Island
Certificate of Excellence 2014
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
26 helpful votes 26 helpful votes
“My Big Fat Singapore Wedding - Forever Grateful to Sentosa Spa & Resort”
5 of 5 stars Reviewed yesterday NEW

I got married just over the weekend and my wedding venue is at Suburbia, a restaurant which is merely 3 minutes away from Sentosa Resort and Spa resort. Since it is the nearest hotel to the restaurant & being an Accor Advantage member, this hotel is the right choice but hear me out more:

Pros:
I booked the Villa du Jardin, one junior suite and 3 deluxe rooms over the span of 3 days, with almost $5000 spending at this hotel. Too much money spent? No way. With the wave of Nadia's magic wand and impeccable service, the wonderful duty manager who truly appreciate loyal members, we were promptly upgraded and enjoy wonderful perks that a only a true 5 stars hotel is capable of. So wonderful is our first night day, not one but two relatives promptly book rooms to stay on the 2nd night here as well.

Rooms: Although a little old, but still wonderfully well-maintain and the Villa du Jardin is ridiculously HUGE with our own pool, kitchenette and a master toilet which is bigger than a condo's living room. Pretty sure after the renovation, it will give top grade Capella a good run for money.

Service: Prompt and friendly service which my family greatly appreciated. My stepfather who is your typical snobbish European commented this is the best hotel he ever stayed in Asia which is saying alot - this same man commented the Fullerton hotel was crappy, Ritz Carlton is overrated, the MBS is tacky and unfriendly etc.

Restaurant: The complimentary petite four is wonderful in the rooms, and we nearly miss our breakfast as we arrive 15 minutes before closing. A friendly local Indian lady supervisor promptly welcome us at the breakfast and even ensure we got our food before clearing the breakfast spread for good.

Location: It is indeed a wonderful break away from home; peaceful, laidback, beautiful at night and it is so charming having peacocks paying you a visit at your room ever so often. Who cares about the gleaming Orchard noisy shopping malls?

I can go on and on, but I will sum it up by saying all Singaporean or tourists should try staying for at least a night - perfect for staycation. Many thanks to the Mr Vincent, Nadia and Vinie for making my wedding weekend so amazing - even though I did not even host my wedding at the hotel itself.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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325 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Bangalore
Top Contributor
61 reviews 61 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed yesterday NEW

First things first,
The resort is undergoing upgrades so few areas are under renovation but that does not impact visitor facilities.

The resort is located just opposite to Sentosa golf club, not very far from Sentosa Island entrance. Taxis in Singapore are very reasonable and I paid about 14$ from East Coast road to this resort.

Checkin was smooth, no welcome drink etc but I was not expecting it either. One complain I would have though, I did booking about 2 months before and opted for the best rate. I checked the rates a week before my check in dates and found a better deal than what I booked earlier. I called the call center but they couldn't do much stating their policies etc. I somewhat agree but I feel that early bookers should not be penalised, but it is the rule of the world it seems.

Anyway, i was provided room on the west wing, 5th floor, no 566. Room was spacious enough. Garden view with peacocks roaming outside. Iron board and iron was provided. Bathrobes were available. Electric kettle with proper supplies were there. A big screen to was provided with two remotes, little inconvenient to browse through channels, it requires acquired taste to do so.

Bathroom was spacious with shower area and bath tub. Toiletries Include bath soap, shampoo, conditioner, body lotion, vanity kit, dental kits, hair dryer. Toiletries were of Les Notes de Lanvin, a premium brand in its segment.

The beach is not very close, it's 15 mins walk from resort. There is a walkway to beach directly from the resort swimming pool, this walkway is open from 6.30 morning till evening.

The best part was the ease of commuting from the hotel. The hotel has its own shuttles to Vivo City and Orchard Road. Sentosa bus no 3 pass from the entrance of the hotel. Hotel also provide with cards so that you can avoid entrance fee into the island in case you go to the city. Sentosa mono rail ride is also complimentary. In nutshell, free and easy commuting.

Sentosa bus no 3 takes you to beach station passing through Merlion. It's a 5 minutes journey. Way back takes more time as the bus first goes to Sentosa Cove and then comes to this resort.

Staff was generous and polite. They serve small snack item in the evening to your rooms. Complimentary water bottles are provided in the room, you can request more if needed.

Complimentary wifi is provided, speed was good enough for normal browsing and videos.

Overall a nice experience, if they could have managed the change in reservation then it would have been ideal.

One advice - do you really want to stay at Sentosa? I was advised by a friend to do so however I did not find anything amazing while my stay. The island closes by 10 PM then what is the fun in staying at this island, you can very well stay in some Singapore hotel and visit the island at your leisure. However if you wanna enjoy some resort like experience then yes, I agree Sentosa is an option, but do not expect much night life here. Beach bars also close down by 10.30 PM.

Room Tip: Go fir west wing as East wing is undergoing renovation
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  • Stayed April 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

After arriving at The Singapore Resort & Spa Sentosa following a long flight from the UK, we were greeted at reception by lovely friendly staff. Our room was beautiful, very clean with a huge very comfortable bed, overlooking the gardens complete with peacocks who occasionally showed us their glorious tail feathers.
From the beautiful pool area we walked through the trees via wooden steps to the beach road, the shuttle bus takes you to the beaches and all attracions including, Mega Zip,Universal Studios, The Luge, Segway, & restaurants.
The staff at the hotel are always around to help, from reception there is a complimentary shuttle bus which takes you to Vivo City, where you can discover the delights of Singaore. Thank you to Timothy in Reservations for dealing with our booking.

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Location: heights of Sentosa, not directly on the beach but accessible by stairs and free buses.
Site: beautiful area around the swimming pool
Rooms: a little dark and outdated, but spacious and the suites have two separate rooms. No balcony. Quite complex corridors. Is undergoing renovation . Beds of excellent size but mattress only good not excellent. Coffee and water and little sweets given everyday is nice.
Renovation: not disturbing at all however would not recommend to stay there whilst the swimming pool is closed as this is the central masterpiece that makes the hotel a heaven.
Swimming pool: beautiful, huge! but please keep it open until 11 pm. What better to have a night swimm under the stars? The Shangri Lah has it open much later than 7 pm!
Stairs: please keep them open after 9 pm, this is very limiting for these who want to stay later for the beaches activities.
The Cliff restaurant : too expensive for the food offered.not worth it, eat at Vivo center ( free shuttle) or on the beach ( Coastes)
Noises: the cleaning trolleys are too noisy, would advise to put rubber wheels on them!
Staff: very friendly, helpful, easy going but always trying to help which is very nice.
Minus: we have been asked for 25 dollars to warm up a baby food pot! Not acceptable ( this has been corrected but....). Would be good to have a microwave in the room.
For kids: Shangri Lah is much much better for kids, but fare enough, accord hotel is not designed for them. We still had a nice stay with the pool and peacocks and free shuttle.

Room Tip: Suites are good if you have a baby as you have two separate rooms. West wing is a bit far from All b...
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  • Stayed April 2015, traveled with family
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

Worst customer service.
1) We reached the hotel around 8.00p.m. No one was at the entrance thus the taxi driver dropped us out with luggage. We saw a staff talking to other guest so we stood for an acknowledgement from her. After looking at us few times she asked us if we were checking in to which we said yes, she tool us walk in straight and turn right. One would expect to be escorted to the reception and not directed to.
2) When we went into reception no welcome drink nor cold towels one would expect in those climatic condition.
3) Dylan told us we had one of the best rooms in the hotel. I think not. Room looked old, shower cubic was so small and could see mould on tiles, when you opened the wardrobes, could smell the old dust odour.
4) No staff were friendly or seemed welcoming. At breakfast you would see staff walking around but no guest relation to have courtesy off asking if everything was ok.
Glad we did not stay long.

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful and memorable experience.High quality of service. Staff were very friendly and professional.Breakfast was extensive and certainly exciting enough .The rooms were clean.You can see peacocks at the resort .It was a cozy and comfortable stay at the resort.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yokosuka, Japan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed here this past January for 4 nights. The room was nicely designed, the bathroom suite was beautiful. Room service was a little too pricey for the quality of the food, but that's what you expect from a resort hotel. The bed was not as comfortable as I would have liked. It was a "king" sized bed; the partition that separated the two twin mattresses was super annoying and the mattress(s) were a bit too firm. Loved the quiet location of the hotel and the ease of commuting to and from points of interests. Staff was very friendly and accomodating.

  • Stayed January 2015, traveled solo
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Singapore Resort and Spa Sentosa, Managed by Accor

Address: 2 Bukit Manis Road, Sentosa Island 99891, Singapore (Formerly The Sentosa, A Beaufort Hotel)
Location: Singapore > Sentosa Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Singapore Resort and Spa Sentosa, Managed by Accor 5*
Number of rooms: 215
Official Description (provided by the hotel):
Perched high atop a cliff amid landscaped tropical gardens, The Singapore Resort & Spa Sentosa, Managed by Accor on Singapore's Sentosa Island is one of Asia's best kept secrets. It is a stylish, tranquil sanctuary with superb facilities and designer guestrooms in 27 acres of lush greenery, just 10 minutes' drive from the business district. The Singapore Resort & Spa Sentosa has 174 deluxe rooms, 37 suites and four exclusive villas. Koi-filled ponds welcome guests through corridors to the East and West wings. The rooms exude a luxurious and warm welcoming feel with plush interior and contemporary comfort. ... more   less 
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Also Known As:
The Sentosa Resort And Spa
The Sentosa Hotel Sentosa Island
The Sentosa Island Hotel
The Hotel Sentosa Island

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