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“Wonderful Hotel Grounds just a bit tired looking!” 4 of 5 stars
Review of The Singapore Resort and Spa Sentosa, Managed by Accor

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The Singapore Resort and Spa Sentosa, Managed by Accor
5.0 of 5 Hotel   |   2 Bukit Manis Road, Sentosa Island 99891, Singapore (Formerly The Sentosa, A Beaufort Hotel)   |  
Hotel amenities
Ranked #6 of 13 Hotels in Sentosa Island
Macau Region, China
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Wonderful Hotel Grounds just a bit tired looking!”
4 of 5 stars Reviewed yesterday NEW

I would highly recommend this hotel, but keep in mind the hotel is going through a planned renovation and should be back to earning its 5th star soon! The room was comfortable and very clean. The service helpful, but you can tell that they need a bit of training to be a bit more attentive. The wild peacocks on property are great to watch and especially at breakfast, they get so close. The beach is nearby but not close, so you need to plan your trip so you don't need to return to your room for anything. Transportation around the island is free and very easy.

Room Tip: I suggest that you request a room in the west wing, which will be quieter.
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  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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239 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Singapore, Singapore
Top Contributor
74 reviews 74 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed at the hotel for a weekend getaway, and glad we chose this place as it was quiet and peaceful, perfect for a getaway.
Check in was a breeze, the room was big and comfortable, and we also managed to head to the gym which had a range of equipment, and the best part was that, it wasn't packed!
The stay also came with a buffet breakfast which was pretty standard stuff, would have been better if they had more food options but it was still acceptable.
Overall, had a great "retreat" from the city!

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW

The hotel provided 5 star comfort & facilities. Staff were very friendly & courtiousRoom service twice daily. Because were stayed over 5 nights 5pm checkout was offered and accepted as we has 10.30 pm flight. Buffet breakfast (thank goodness it was included in our package) was very enjoyable, excellent variety hot, cold all beautifully presented.Staff very attentive, 'egg service' no more than 4 min wait. Free shuttle bus every 2 hrs in Singapore till midnight.
Only complaint about resort food extremely overpriced.We are average people who save for holiday, and usually have what we want on a holiday, but these prices were exorbitant.Beer &18 per glass,steak $98, oysters $10 per oyster. Breakfast $38.
We actually ate at Sentosa Golf Resort (5min stroll over the road.Meals absolutely delicious and excellent variety. Staff welcomed us with open arms.
Would recommend Sentosa Island to anyone. So much to see and do.Public transport free on island as is monorail. very clean, punctual. Singapore itself beautiful, clean, safe(zero tolerance) so no crime / drugs,taxi drives polite, chatty and extremely informative. We were 4 seniors and would go back in an instant. Sentosa Island wonderful for families.

Room Tip: All rooms seemed to be garden view. No beach view available, but stairway down to beach from pool ar...
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  • Stayed October 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

My girlfriend and I went to Singapore Resort & Spa Sentosa for a 2D1N staycation at Level 1 (Room 130) on 11-12 Dec. We were pleased with the garden view and everything was lovely and great. Nice pool, nice environment, nice spacious room, quality live jazz at night, good service all round.

However, the next morning, we were horrified to see 3 adult cockroaches running around the room! We immediately contacted the housekeeping department and the staff came, armed with insecticide.

Having ordered room service for breakfast just before discovering the roaches, we had no choice but to eat our breakfast at the corridor to avoid 1)roaches 2)insecticide in our food. This of course was not what we expected when we paid a few hundred dollars for the room. Much to our chagrin, we noticed another dead cockroach outside at the corner of our door.

The housekeeping staff left after catching/killing the three roaches. Tied for time, my girlfriend called the duty manager to extend the checkout time since we had only started breakfast.
At this point, I must applaud that he was polite and prompt, allowing the extension to 4.00pm quickly.

Assuming that the coast was clear, my girlfriend returned to the toilet only to be traumatized by another live cockroach falling off from the metal flap while retrieving toilet paper.
Imagine her terror, as she ran out screaming and she was disturbed for the entire day.

We called the duty manager again to request for a change of room immediately as we could not stay a second longer. We definitely did not want a change to the same level, hence we waited at the lounge where coffee was arranged for us. En route to the lounge, guess what we saw - yet another cockroach (dead) along the corridor.

The manager arranged a room upgrade, late checkout at 6pm and informed us that they wrote off the room service bill during our checkout.

While we commend the manager for his efforts, promptness and professionalism, we were terribly disappointed with the experience we had. A 5-star hotel like Singapore Resort and Spa Sentosa, infested with cockroaches was unacceptable! We encountered a total of 6 cockroaches, 4 alive and 2 dead in one morning.

Our first experience has totally destroyed our confidence of having a comfortable stay at Singapore Resort and Spa Sentosa. From our trauma, we eventually went round knocking the toilet roll metal flaps and towels to ensure that there were no hidden cockroaches in the new room. Plus, the room upgrade seemed meaningless since we did not need the extra space.

If anyone from the hotel is reading this, I would appreciate a reply on what the hotel will be doing to rectify this problem.

Room Tip: Avoid low level as there might be cockroaches.
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  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_VincentLelay, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review, 3 days ago
Dear hmaybeh,

Thank you for sharing your feedback with us.

We greatly appreciate that you took the time to highlight to us the issues faced during your stay and I understand your discomfort and frustration. I sincerely apologise for this unfortunate incident and would like to share that we are in the midst of investigating the source of this issue which should not have occurred as our Housekeeping Ambassadors are tasked to clean the rooms each day and conduct regular fumigation. We have since fumigated the rooms again to ensure no pests will return. It is gratifying for me to hear that you received professional and prompt service from our Front Office Manager who tried his best to make your stay more comfortable and your commendation is very encouraging.

I hope you will give us another opportunity to welcome you back to experience a truly comfortable stay at our idyllic resort.

Warmest Regards,
Vincent Lelay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in this hotel on 12-14 December, we were 3 adults so booked a suite as this was cheaper than two rooms. The room itself was OK, there was one large king bed with a reasonably sized fold out bed, it was certainly big enough for an adult. The rooms are very dark and, disappointingly, didn't have a balcony where we could sit and relax. The view from the room was of a road where the delivery trucks passed. None of the rooms seem to have a balcony, the hotel is set up over two wings (East / West) rather than round a pool or facing the sea, which would have been better and is quite confusing to navigate around. The rooms were clean and provided the basics you will need (save for a sewing kit) and include free wi-fi which is good.

The breakfast buffet was disappointing. They have an egg station which has a good selection of fillings but is popular so order as soon as you get there, I asked for an egg white omelette which, after waiting for 20 minutes, turned up as a normal omelette but as it was 10:30 I was too late to order another one; they clear the breakfast at 10:30am sharp, at one point I was filling up a bowel with cereal when one of the waiters cleared the bowl from in front of me while I was still using it. There could have been more fruit and yogurts and fresh healthy food to choose from. The cooked food was only OK.

The pool area is spacious with lots of beds and helpful staff. The steps down to the beach were convenient and the hotel is conveniently located to get to the beach or walk down to Tanjong Beach Club. We did not use any other the other facilities.

Generally, the staff were all very friendly, the check in and out staff were very friendly, as were the ladies who cleaned the room.

The hotel is adequate, but, for the amount of money we spent on the room, room service, drinks, lunches etc. we were left feeling a little disappointed. I think for the same money there are nicer hotels you can stay in in Singapore.

  • Stayed December 2014, traveled with friends
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_VincentLelay, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review, 3 days ago
Dear rebecca b,

Thank you for sharing with us your feedback.

The hotel is built on 24 acres of lush greenery, spread across two wings and we have received comments from our guests who loved our spacious rooms. There are rooms which opens out to a garden and balcony which is located only on the ground floor. I’m sorry to hear that your recent stay did not meet your expectation and appreciate you sharing your comments as it helps us to highlight areas in need of improvement. I am pleased to hear that you had a good experience with our friendly staff and I hope that made you feel warmly welcomed during your stay.

The hotel is currently undergoing the first phase of our renovation to be rebranded to a Sofitel next year and I hope you will revisit us for a revamped experience in Singapore.

Warmest Regards,
Vincent Lelay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 1 week ago

Staid here two nights on company retreat.
None of our rooms had hot water. Internet did not work for one day. Hotel staff were impolite and never asked about our stay. Room was dirty, especially bathroom. They constantly asked for more money, even though we dropped +$10k

Can't believe they can charge $400 a night for this awful experience. Avoid at all costs

Stayed December 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_VincentLelay, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review, 3 days ago
Dear Rommann86,

Thank you for reviewing us on TripAdvisor.

I’ve sent you a message and I hope you will let me know which room you stayed in as we’d like to follow up on your experience to conduct an investigation.

Unfortunately, the Internet was unavailable island-wide throughout Sentosa for a few hours due to a technical glitch from the island’s telecommunications provider. I assure you that providing excellent guest service is important to us and one of the values we uphold at the hotel and I will ensure our Ambassadors are consistent in providing this service.

I look forward to receive your reply to address your feedback personally.

Warmest Regards,
Vincent Lelay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Singapore Resort and Spa Sentosa, Managed by Accor

Address: 2 Bukit Manis Road, Sentosa Island 99891, Singapore (Formerly The Sentosa, A Beaufort Hotel)
Location: Singapore > Sentosa Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Singapore Resort and Spa Sentosa, Managed by Accor 5*
Number of rooms: 215
Official Description (provided by the hotel):
Perched high atop a cliff amid landscaped tropical gardens, The Singapore Resort & Spa Sentosa, Managed by Accor on Singapore's Sentosa Island is one of Asia's best kept secrets. It is a stylish, tranquil sanctuary with superb facilities and designer guestrooms in 27 acres of lush greenery, just 10 minutes' drive from the business district. The Singapore Resort & Spa Sentosa has 174 deluxe rooms, 37 suites and four exclusive villas. Koi-filled ponds welcome guests through corridors to the East and West wings. The rooms exude a luxurious and warm welcoming feel with plush interior and contemporary comfort. ... more   less 
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Also Known As:
The Sentosa Resort And Spa
The Sentosa Hotel Sentosa Island
The Sentosa Island Hotel
The Hotel Sentosa Island

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