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“2D1N Staycation with mom” 3 of 5 stars
Review of The Singapore Resort and Spa Sentosa, Managed by Accor

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The Singapore Resort and Spa Sentosa, Managed by Accor
5.0 of 5 Hotel   |   2 Bukit Manis Road, Sentosa Island 99891, Singapore (Formerly The Sentosa, A Beaufort Hotel)   |  
Hotel amenities
Ranked #7 of 13 Hotels in Sentosa Island
Singapore, Singapore
1 review
“2D1N Staycation with mom”
3 of 5 stars Reviewed yesterday NEW

We enjoyed a good spread at breakfast table..However,service was slow.Not a good location to bring old folks.Need to walk a long distance to the beach.Room was infested with mites.Phone and TV was not working properly.



  • Stayed September 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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168 reviews from our community

Traveler rating
    55
    70
    28
    6
    9
See reviews for
64
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10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Thai first
  • Any
English first
Switzerland
Top Contributor
90 reviews 90 reviews
20 hotel reviews
Reviews in 44 cities Reviews in 44 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed for 3 nights and I would return. My room was a little tired and I understand renovations are planned. However that did not detract from the great service, amenities and food quality.

Solid breakfast, great lunches and the fish is always exceptionally cooked.

Easy access off the island and about 30 mins from the airport.

Stayed September 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have been going here for over 20 years and always enjoy the experience. Like us it is starting to date but we re told that a refurbishment plan is underway.
Rooms are good, breakfast great (loved the omelettes made for us), and the staff very helpful.
nothing better than being out shopping and coming back at night to have a Singapore sling at the bar looking out at all the lights of the ships in front of the hotel. The bar tender Max was great and welcomed us every evening.
An easy bus shuttle ride to Vivo City shopping and restaurants, and where we can catch the train to go further.
As always this is a highly recommended property

Room Tip: All rooms seem to be good
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  • Stayed September 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
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Perth, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

If you are in singapore to relax and wind down there is no better place you can laze by the pool relax with some cocktails at the bar or take a small walk down some steps right onto many fantastic beaches and beach bars.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

This hotel is definitely not a five star hotel. The lobby is beautiful but deceiving as the rooms are not up to the same standard. There was stains on the carpet and hairs in our bath, it was disgusting. The pool is vile with animal faeces around the pool area, presumably from the peacocks wandering around. I witnessed a small child step in the faeces then enter the pool to wash it off. THIS IS NOT HYGIENIC IN ANY WAY, SHAPE OR FORM. The food at the 'Flavours of Asia' Buffet was mediocre, nothing special. I will not be staying here again and I would urge anyone thinking of this hotel to think twice! A let down to Sentosa.

  • Stayed September 2014, traveled as a couple
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_VincentLelay, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review, 4 days ago
Dear Valerie C,

Thank you for sharing your feedback on your recent stay with us. I am disappointed to read of your experience and have spoken with my Housekeeping team to be more diligent in their daily task. Retraining will also be arranged for these ambassadors to upkeep the service standards of the hotel.

As you may be aware, free roaming peacocks are protected wildlife on Sentosa Island. We try to clean up after them as quickly as possible and in this instance, it is unfortunate that the parent failed to watch over the child. The hotel will soon be undergoing extensive renovation and we are looking forward to present a rejuvenated property to our guests once refurbishment is completed next year.

We hope you will give us another chance and choose to stay with us again when you next visit Singapore.

Warmest regards,
Vincent Lelay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Hotel was pleasant, surroundings really stunning, and pool area clean and relaxing. Beach a couple of steps away... and the whole of Sentosa Island at your fingertips. Stunning hotel for a family holiday, and staff go the extra mile to assist - always with a smile! Singapore for South Africans is a really great destination - 10 hour direct flight, transportation systems amazing - all run on time, efficient and easy to get around the island. Safe and fun holiday destination.

Room Tip: We chose the luxury King room - spacious, lots of cupboard space and full bathroom
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Singapore
Senior Contributor
48 reviews 48 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Quiet and peaceful resort. Room was okay, bathroom was huge. Our room overlooked a garden. We enjoyed our stay here. 10 min walk to the nearest beach. Quite a distance to Resort World/Universal Studios but hotel offers shuttle service. Ideal for couples. For families, I prefer to stay in one of the 5 hotels in Resort World.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Singapore Resort and Spa Sentosa, Managed by Accor

Address: 2 Bukit Manis Road, Sentosa Island 99891, Singapore (Formerly The Sentosa, A Beaufort Hotel)
Location: Singapore > Sentosa Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Sentosa Island
#5 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Singapore Resort and Spa Sentosa, Managed by Accor 5*
Number of rooms: 215
Official Description (provided by the hotel):
Perched high atop a cliff amid landscaped tropical gardens, The Singapore Resort & Spa Sentosa, Managed by Accor on Singapore's Sentosa Island is one of Asia's best kept secrets. It is a stylish, tranquil sanctuary with superb facilities and designer guestrooms in 27 acres of lush greenery, just 10 minutes' drive from the business district. The Singapore Resort & Spa Sentosa has 174 deluxe rooms, 37 suites and four exclusive villas. Koi-filled ponds welcome guests through corridors to the East and West wings. The rooms exude a luxurious and warm welcoming feel with plush interior and contemporary comfort. ... more   less 
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Also Known As:
The Sentosa Hotel Sentosa Island
The Sentosa Resort And Spa
The Sentosa Island Hotel
The Hotel Sentosa Island

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