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“WORST HOTEL MGT BY ACCOR” 1 of 5 stars
Review of The Singapore Resort and Spa Sentosa, Managed by Accor

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The Singapore Resort and Spa Sentosa, Managed by Accor
4.5 of 5 Hotel   |   2 Bukit Manis Road, Sentosa Island 99891, Singapore (Formerly The Sentosa, A Beaufort Hotel)   |  
Hotel amenities
Ranked #7 of 13 hotels in Sentosa Island
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134 people have reviewed this hotel

Traveler rating
    44
    54
    24
    6
    6
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57
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6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Singapore, Singapore
1 review
4 of 5 stars Reviewed 4 days ago NEW

The room's furnishing was a bit dated and the shower area was cramped and a bit dark but the hotel grounds were definitely the crowning glory! It was landscaped in such a way that we thought we were no longer in urban Singapore. Service was fantastic and the heated pool was great! Overall, a great staycation!

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We had 2 nights at the resort in August 2014. She's a grand old dame who's seen better days, but is still charming and very serene and peaceful. The gardens that surround the hotel are magnificent and you really get the feel that you are on a tropical island. The rooms are a decent size with plenty of storage. They have obviously been modernised in recent history with new carpet, flatscreen TVs and internet access, etc, but are sadly a little dated - although still functional. The best feature of the resort by far was the pool. It was just magnificent and the water was lovely and warm. It's a really large pool with plenty of seating and set in lovely surroundings. We ate the Terrace and Pavillion. The food was really good. Great local food, Asian foods, etc and plenty to choose from. We didn't try the Cliff as the prices were astronomical (well by Australian standards they were). We got a really good deal to stay at the resort and were happy with what we got for what we paid.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baden-Wurttemberg, Germany
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Although we booked our inter-connecting rooms already in May for our stay in August, and although even at that time the Lady from the reservations dept. confirmed to me quiet rooms in the East Wing on the top floor, we ended up tonight after a 12hrs flight in the West Wing on grassroot level with the music from the piano bar in our room!

I especially mentioned that we do not want rooms on ground level, even wrote an email 2days before arrival and received again confirmation. So why on earth does a hotel treat its guests' preferences like this?

When we complained, they offered us a room change by tomorrow sunday, i.e. stay on hold for another day, do not unpack cases etc.etc.

As to the rooms, the bathrooms were poorly cleaned, sticky stains around the wash bassin, the toilet smells badly, and for our daughter they forgot to put extra towels etc. Good thing: everything was brought by housekeeping within minutes.

We would have expected a better arrival returning after 14 years with good memories...

I will update this comment after our 9 days' stay.

Stayed August 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 1 week ago

We stayed on 22nd and 23rd Aug. As per other the reception is very busy but the staff are pleasant and tell you exactly what to expect. We were given an estimated waiting time and got our rooms within the time frame. The place is huge with beautiful fish ponds and gardens with peacocks roaming freely. Breakfast is very good with a lot of choice for all. There are regular shuttle buses to visit attractions in Sentosa and it's free. Unfortunately we had only two days and a packed schedule so couldn't see the adjoining beach. Rooms were good. Enjoyed our stay with my parents and two kids.

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_VincentLelay, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review, 3 days ago
Dear Rashna C,

Thank you for reviewing us on TripAdvisor. Indeed, the resort is very beautiful and close to nature with koi ponds and free-roaming peacocks which is well-loved by our guests. Our complimentary shuttle service provides easy convenience to Vivocity and Orchard Road at regular intervals.

Thank you once again for sharing your experience and we look forward to welcoming you back in the near future.

Warmest Regards,
Vincent Lelay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

Good location, restaurants and bar.

The service in this hotel is impeccable. I am very satisfied with my week long stay here. The prices of the restaurant called The Terrance is a bit pricey. The drinks over at the lounge and bar care the pavilion were well made and tasted excellent

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_VincentLelay, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review, 3 days ago
Dear Chew M,

Thank you for sharing your wonderful experience at our resort. We are very happy to hear that you were satisfied with the impeccable service provided during your week-long stay with us.

We look forward to welcoming you and your family back to our resort in the near future.

Warmest Regards,
Vincent Lelay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Singapore Resort and Spa Sentosa, Managed by Accor

Address: 2 Bukit Manis Road, Sentosa Island 99891, Singapore (Formerly The Sentosa, A Beaufort Hotel)
Location: Singapore > Sentosa Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Sentosa Island
#5 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Singapore Resort and Spa Sentosa, Managed by Accor 4.5*
Official Description (provided by the hotel):
Perched high atop a cliff amid landscaped tropical gardens, The Singapore Resort & Spa Sentosa, Managed by Accor on Singapore's Sentosa Island is one of Asia's best kept secrets. It is a stylish, tranquil sanctuary with superb facilities and designer guestrooms in 27 acres of lush greenery, just 10 minutes' drive from the business district. The Singapore Resort & Spa Sentosa has 174 deluxe rooms, 37 suites and four exclusive villas. Koi-filled ponds welcome guests through corridors to the East and West wings. The rooms exude a luxurious and warm welcoming feel with plush interior and contemporary comfort. ... more   less 
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Also Known As:
The Sentosa Resort And Spa
The Sentosa Hotel Sentosa Island
The Sentosa Island Hotel
The Hotel Sentosa Island

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