We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overall, awesome!” 4 of 5 stars
Review of The Singapore Resort and Spa Sentosa, Managed by Accor

Save Saved
You added The Singapore Resort and Spa Sentosa, Managed by Accor to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Singapore Resort and Spa Sentosa, Managed by Accor
4.5 of 5 Hotel   |   2 Bukit Manis Road, Sentosa Island 99891, Singapore (Formerly The Sentosa, A Beaufort Hotel)   |  
Hotel amenities
Ranked #7 of 13 hotels in Sentosa Island
Write a Review

68 people have reviewed this hotel

Traveler rating
    24
    29
    8
    4
    3
See reviews for
29
15
3
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Canberra, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We have enjoyed our stay here. There are some things that could be improved though. We found the restaurant expensive for what you got. I recommend going out for lunch and dinner as there is better value in town and it's not hard to get there. The rooms were very good though. The service was inconsistent. Some staff very helpful and others not as helpful. Sometimes the directions from concierge weren't clear - no maps given and highlighted to make it easy to follow. That said the hotel was very good overall.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 2 days ago NEW

Stayed in this resort for a night on 12Jul.
This is a wonderful resort with lush and serene surroundings, near the beach. 3 good quality restaurants-special mention is the Pavilion which is a relaxing place to chill on a lazy afternoon. Food is quite good from the a la carte menu.
I'm glad that Accor made a wise move to manage this resort.
Rooms are cosy, except that the shower room and restroom need refurbishment.
The improvement that I would love to see is the overall service at the resort. This resort is 5star and the service level has to match it. But from today experience, I would only give it a max 4 star, at times 3.
Reception takes ages to reach over the phone, sometimes, nobody pick up at all. When I feedback to the duty manager, he simply brush off the matter, and ask what he can help- no listening ear and not an attitude a guest would like to experience.
Service staff at the restaurant are ok but would be good to see them serve with a smile and sincerity and also more attentive to guests, be it ordering, refilling of water, etc.
They also don't really know the menu well.
Operator at the phone at times are not good in articulating as compared to what you would hear from a 5star hotel/resort.
I'm sure Accor as always would continue to make the necessary tweaks. I'm looking forward.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
43 reviews 43 reviews
39 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have been to the Sentosa Resort and Spa for high tea and lunch at The Terrace restaurant before, and I had good impression on this hotel. The landscaping was nicely done, and the garden and the pond were very well maintained. The whole place feels very relaxing.

Last month, we decided to have a weekend ‘staycation’ in this hotel. I have to say that I was very disappointed with the room. There was litter left under the writing table, and the shelves were very dusty. The furniture was dated and is definitely due for refurbishment. The tea table had a permanent water mark, and the TV remote control had a missing battery cover (please see my photos). I did not expect this to come from a 5-star hotel. We called the reception to complain about this. The staff was very attentive, and he offered a change of room plus a late check-out of 4pm the next day. While I appreciate this good gesture, I would be happier if the housekeeping had done a good job in the first place.

The bathroom was the only thing I like about the room. It was spacious, has both bathtub and rain shower. A complete range of amenities are provided. The in-room WIFI was free and it worked well. The hotel provides free shuttle bus to Orchard road (Paragon shopping centre) every 2 hourly, and to Vivo City every 30 minutes.

If you drive/ take a taxi, the admission charge to Sentosa island will be waived if you show them a copy of your hotel confirmation.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed in the Singapore resort and spa in June 2014 for five nights en route to Europe. The hotel is lovely, with plush tropical gardens and easy access to Santosa beach. The amenities are very good, with a lovely pool and poolside bar. We stayed in the opera suite which met the needs of our small family of four well ( two adults and 2 children aged 9 and 5). The breakfasts very good and choice of restaurants in the resort good in terms of style (casual through to fine dining) price and quality.

The hotel however is not cheap and unfortunately there are a few downsides that would cause me to rethink staying there again. The first is the hotel is a little way off from the main Sentosa attractions. If your objective is to enjoy the Sentosa sites, eg universal studios etc then one of the resort hotels closer in might be better. Especially with small children. This hotels location does necessitate a cab ride. Most cab drivers did not know where this hotel resort was, largely due to a recent name change however telling them it was beside the sentosa golf course always got us home. This gave one the sense it is not one of the prime attraction hotels for tourists. A little off the beaten path.

The service at the e hotel is very patchy. We found the front desk and concierge to be particularly poor service, not rude just not particularly confident or competent with directions, suggestions etc however the terrace bar and pool staff were consistently good.

The resort is generally looking a little tied. The halls leading to rooms need a little upkeep and in the room some of the furnishings had seen better days. It gives the feeling it needs a little capital upkeep.

There is also an odd policy of not allowing guests to swim in the pool after 7 pm given no life guard. This is understandable with unsupervised children but is a little patronising for adults. In the topic heat of Singapore it would be nice to swim after dinner...lifeguard or not.

Also wi if is not free and so little patchy in places. For a hotel of this price it should be free and of far superior quality than that experienced.

Overall a good hotel. We had a pleasant time but will probably try another on our next trip. Not enough "wow" for the price.

Room Tip: The opera suite easily sleeps four
See more room tips
  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Enjoyed the space of the family suite. Room had good facilities and hotel staff were friendly.
Shuttle bus over to Vivo City was good but movement around the Sentosa was not very good. We liked to eat at the restaurants around Resorts World and use Universal Studios but the #3 free bus is only half hourly and then 20 mins travel time. Taxi's were cheap but wait times were very long.
I think the hotel could do with a second shuttle that picks up from the restaurant area of Sentosa.
Would like to have used the pool in the evening after a hot day out around Singapore but it closes at 7:00pm.
Food and drink was very expensive but we ate out most of the time as there are so many places to eat at that are great.
Grounds of hotel were very nice, more like Vanuatu than Singapore and despite the costs it was great to have a hotel room in Singapore that actually had room for a family of 4.
We enjoyed out stay.

Room Tip: You pay for a suite but it makes the holiday relaxing. Was worth the extra money.
See more room tips
  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 days ago NEW

Stayed 3 nights in a junior suite. Booked advanced and got 30+%off. Was great value for the price. Shuttle bus service to Vivo and Paragon proved to be super convenient and saved us cost on transport. Pool is simply great and relaxing, got a free welcome drink due to our Accor status.

The only thing was that the Nespresso machine in the room seemed to have an issue and wasnt able to make coffee towards the end. Staff's level of service in general was ok, but there were some who were a bit inadequate, give 7.5 out of 10.

Overall experience was extremely positive and hope to visit again soon.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to The Singapore Resort and Spa Sentosa, Managed by Accor? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Singapore Resort and Spa Sentosa, Managed by Accor

Address: 2 Bukit Manis Road, Sentosa Island 99891, Singapore (Formerly The Sentosa, A Beaufort Hotel)
Location: Singapore > Sentosa Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Sentosa Island
#5 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Singapore Resort and Spa Sentosa, Managed by Accor 4.5*
Official Description (provided by the hotel):
Perched high atop a cliff amid landscaped tropical gardens, The Singapore Resort & Spa Sentosa, Managed by Accor on Singapore's Sentosa Island is one of Asia's best kept secrets. It is a stylish, tranquil sanctuary with superb facilities and designer guestrooms in 27 acres of lush greenery, just 10 minutes' drive from the business district. The Sentosa, A Beaufort Hotel has 174 deluxe rooms, 37 suites and four exclusive villas. Koi-filled ponds welcome guests through corridors to the East and West wings. The rooms exude a luxurious and warm welcoming feel with plush interior and contemporary comfort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR, Travelocity, Expedia, Tingo, BookingOdigeoWL, Despegar.com, HotelTravel.com, Agoda, Otel and Venere so you can book your The Singapore Resort and Spa Sentosa, Managed by Accor reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Sentosa Hotel Sentosa Island
The Sentosa Resort And Spa
The Sentosa Island Hotel
The Hotel Sentosa Island

Owners: What's your side of the story?

If you own or manage The Singapore Resort and Spa Sentosa, Managed by Accor, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.