We had booked two rooms adjoining as we are a family of 2 adults and 2 children. No adjoining room was available to us, although there was a room available, but because our "online" booking that came through to the hotel from Expedia did not have a comment about adjoining rooms included, they would not give us the adjoining rooms on the first night. We asked to speak to the Manager Mr Alan Tan and he could not arrange adjoining rooms on the first night, but offered to move us to adjoining rooms for the second night of our stay and he offered late check out which was appreciated.
Hotel badly needs renovation, the rooms are tired and the facilities are looking shabby. There was no tourist information provided by the hotel. If you don't ask, you don't get any information. We asked about getting to the beach and was told there was a beach tram so we walked down the 100 steps from the hotel to the beach tram stop, only to find the beach tram wasn't running that afternoon so we had to walk. The communication about access to the island facilities was poor. My young son wanted some cold water before going to bed and it took 5 phone calls and over 45 minutes to get a bucket of ice to the room. The first 10 minutes the room service phone just "rung out". I then called reception who said they would organise it. 20 minutes later I called reception again,they were surprised it had not been delivered. It took another two calls to get the ice, it was really poor service. When we called to get our baggage collected to check out of the hotel, the phone rang out a few times and I had to call reception to arrange for the bags to be collected. The Hotel is open plan and quite a walk from reception to the rooms in just covered walkways, not air conditioned. Maybe nice for some, but fo those affected by Singapore heat, chose another hotel with airconditioned facilities like reception and bars and walkways. The Spa was closed for renovation, we only found out by a note in the room. There was no compendium in any of the four rooms we stayed in, so I guess they dont supply these. A map of the resport would have been nice showing where the bars and restaurants were located. I had to access this information through the Hotel TV system as nothing else was offered or provided. The location of the hotel is isolated from the attractions on the island and the bus services only runs every 30 minutes to this hotel where other free bus services run every 10 minutes to other hotels on the island. If you are going to stay on Sentosa, stay at "Resort World" or "Sentosa Cove" where you have more options for dining than just your hotel.
- Also Known As:
- The Sentosa Hotel
- The Sentosa Hotel Sentosa Island
- The Sentosa Resort And Spa
- The Sentosa Island Hotel
- The Hotel Sentosa Island
- Sentosa Resort
- Official Description (provided by the hotel):
- Perched high atop a cliff amid landscaped tropical gardens, The Singapore Resort & Spa Sentosa, Managed by Acctor on Singapore's Sentosa Island is one of Asia's best kept secrets. It is a stylish, tranquil sanctuary with superb facilities and designer guestrooms in 27 acres of lush greenery, just 10 minutes' drive from the business district. The Sentosa, A Beaufort Hotel has 174 deluxe rooms, 37 suites and four exclusive villas. Koi-filled ponds welcome guests through corridors to the East and West wings. The rooms exude a luxurious and warm welcoming feel with plush interior and contemporary comfort. ... more less
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