Made a reservation through a third party website for a night stay at Equarius. They marketed the rooms with tickets to SEA Aquarium and additional $50 dining credits to go with. Sounds good! The room usually comes with breakfast for two at The Forest restaurant. I felt very cheated when they remove this breakfast in replacement of this dining credits! There was no terms that the room did not come wih breakfast. And replacing it only makes me pay more since the breakfast are more expensive than this dining credits. What gimmicks.
When I raised this issue to RWS and the third party vendor, I did not receive replies from them for 2 weeks. And it's after days of repeated emails than they decided to reply me. All responsibilities were pushed to the third party vendor who replied that no breakfast were given since it was not stated. Ridiculous! Shouldnt all terms be stated clearly??
This is cheating by the vendor and bad management on RWS part! Period.
- Official Description (provided by the hotel):
- A haven nestled along the fringe of a tropical rainforest, Equarius Hotel is the perfect getaway for nature lovers and families alike. All our spacious and breezy deluxe rooms and suites feature a private balcony with stunning panoramic views of either forest or sea. The equally spacious bathrooms are designed for lavish convenience with double vanity areas, a separate bathtub and shower area. You will also enjoy exclusive use of the gym at ESPA at Resorts World™ Sentosa, Singapore’s first destination spa. ... more less
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