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“Three star service” 3 of 5 stars
Review of Resorts World Sentosa - Equarius Hotel

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Resorts World Sentosa - Equarius Hotel
8 Sentosa Gateway, Sentosa Island 098269, Singapore   |  
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3D2N Need to Relax
Ranked #6 of 13 hotels in Sentosa Island
Preston, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Three star service”
3 of 5 stars Reviewed August 13, 2013

First impressions on arrival are of a busy lobby,lots of kids but ok that's the nature of Sentosa,it's a family resort. The room was lovely, spacious with large bathroom and balcony with good views.
There is a lovely large swimming pool which seems to cater exclusively for the villas around it as there are no sun beds and no pool attendant and one day no towels either, it took 3 visits to reception requesting towels and 30 minutes later some did arrive. The answer to everything seems to be go to the Hard Rock, ok not a short walk with a baby in a buggy to enjoy an hour at the pool,and when you get there probably no beds to be had. So although the facilities are there the service is very poor,ordering ice for the room takes forever and trying to get a small jug of milk for tea, I am British and don't like those coffee creamers in my tea, is a nightmare,where do you get charged for a jug of milk as it's room service.
Coming from Bangkok we found the service here sadly lacking from the standards there,the next trip to Sentosa we would not choose this hotel.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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260 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Russian first
  • Swedish first
  • Any
English first
1 review
4 of 5 stars Reviewed August 9, 2013 via mobile

Stay 4 night , total 6 adults and 2 kids (2,6) , 3 rooms face to waterworld , kids love watching TV in big toilet ! Comfort bed and stable air-cond, nice view, few people at swims pool (good for swimming and take photos)

Poor is no free wifi and the shuttle bus is always full (because of only 16seats) , we always walk to hard rock or Festive , it's better open an entrance near to hard rock side so that we can walk directly thru 2nd floor to outside.

Breakfast is average compare with others SG hotels but offen quene up around 9:30am

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney, Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 24, 2013 via mobile

Very nice hotel with big rooms that are well appointed.
For business a few things fall short:
- Gym opens at 8am....not helpful for business
- Option is gym @ Hard Rock.....close but not handy. Also not a great gym
- Wireless - strong but only can use 1 device as included. 1 carry 3.
***at Suntec in city you can get a 5 day unlimited 3G for $18
- Bfast just ok. Not level this type of hotel should have.
Pool just ok. Hard Rock pool better.

Stayed July 2013, traveled on business
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Christchurch, New Zealand
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2013

There are 4 hotel at resorts world sentosa, we have stay hotel equarius this time.

Hotel was far form every place from map, however hotel do have small bus service to hotel Michael every 15min, from hotel Michael is easy walk to every where you want to go in sentosa.

Room was 51m2 with big bathroom( I enjoy witch tv when I have bath !) next time u stay there ask for super king bed, it was able to fit 5 people easy ( 2A/2C/1baby)

As hotel guest, you will able to use hotel hard rock's swim pool too, just like beach site.

Nice breakfast it cost SD$24.00, which is not bad for hotel in Singapore.

If you don't like small room hotel and seek more space, hotel equarius will be the best options in Singapore.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 18, 2013

We stayed there for 4 nights with our son. Upon arrival, there was no bell service to take care of our luggages. We carried our luggages and lined up at the check-in desk as someone was there. The check-in line became longer and longer yet no staffs at the front desk nor the concierge desk offered help. When check-in, the staff told us there was no extra bed for our son for we did not book in advance. We said we booked and reserved extra bed through booking.com; however, the staff kept blaming booking.com without admitting the fact that the hotel did not stock enough extra beds. She provided no alternatives but just said no and asked our son to sleep on the sofa.

As our son has to sleep on the sofa, we requested for an extra blanket (duvet not the blanket with holes) and they said they don't have extras! Our son was forced to sleep with the blanket full of holes. He ended up wearing the bathrobe to sleep!

The room is indeed big and nice. As they were claiming themselves as an high-end, premium hotel. However, the hotel did not even provide hair conditioner setting aside the quality of their shampoo and body wash were of low quality.

The next day, as our mailbox light kept flashing at night, I called the front desk to retrieve the message, however, no one answered after many attempts. I then walked down to the front desk and found 3 staffs who were chit-chatting. I interrupted them and stated my purpose. Yet the staff, Aida, gave me a look with a very unpolite response.

I felt like I was suffering during my stay at the hotel. This was the worst service I have ever encountered. At least, not from a so-called premium hotel.

Location is remoted. It's separate from the others and other facilities. We have to take the shuttle bus (depart every 15 mins) to other hotels or to access other facilities.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
51 reviews 51 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed July 17, 2013

Even the deluxe room is huge so it's great for families too. They've seats at the balcony that you can lie on and enjoy the beautiful skies and cable cars above and watch happy people enjoying themselves at the water park below.

We made honeymoon requests and they brought us a lovely chocolate cake with a bottle of wine when we returned to our hotel in the evening.

Know how to make good use of the facilities of the RWS group since Equarius is part of the group. We enjoyed the pools at the beach resort (which was enormous and literally empty despite being the weekend) and also the pools at Hard Rock Hotel which really has the best pools in the RWS group --- they've water slides for the kids, artificial beach to lounge on or build sand castles, and a Olympic length lap pool to glide away. Nice.

Just need to state your hotel and room number and you can enjoy the pool facilities e.g. towels, lockers, etc. at the various hotels in the RWS group.

Room Tip: Definitely adventure cove view. You get to see all the people having fun and the cable car and beaut...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
90 reviews 90 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 15, 2013

the hotel lobby was very classy. pity about the "artificial" waterfall, no sound effects. comfortable sofas for family and friends to sit around and chat. the room was excellent. spacious and luxurious. carpet is thick and bed is very comfortable. extra pillow & blanket for a child to sleep at the sofa area. our room overlooks the forest area. very nice with a cup of TWG english breakfast tea and a book on hand and sitting on the balcony chair in the morning. the bathroom is wow! big with 2 sinks, 1 bath tub, separate bathing & toilet room. there is tv in the bathroom too. breakfast spread is ok - Asian & Western selection. no chef cooking omelette though. but cafe is very very very cold. bring along a sweater!

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Resorts World Sentosa - Equarius Hotel

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 13 hotels in Sentosa Island
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
A haven nestled along the fringe of a tropical rainforest, Equarius Hotel is the perfect getaway for nature lovers and families alike. All our spacious and breezy deluxe rooms and suites feature a private balcony with stunning panoramic views of either forest or sea. The equally spacious bathrooms are designed for lavish convenience with double vanity areas, a separate bathtub and shower area. You will also enjoy exclusive use of the gym at ESPA at Resorts World™ Sentosa, Singapore’s first destination spa. ... more   less 
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