First impressions on arrival are of a busy lobby,lots of kids but ok that's the nature of Sentosa,it's a family resort. The room was lovely, spacious with large bathroom and balcony with good views.
There is a lovely large swimming pool which seems to cater exclusively for the villas around it as there are no sun beds and no pool attendant and one day no towels either, it took 3 visits to reception requesting towels and 30 minutes later some did arrive. The answer to everything seems to be go to the Hard Rock, ok not a short walk with a baby in a buggy to enjoy an hour at the pool,and when you get there probably no beds to be had. So although the facilities are there the service is very poor,ordering ice for the room takes forever and trying to get a small jug of milk for tea, I am British and don't like those coffee creamers in my tea, is a nightmare,where do you get charged for a jug of milk as it's room service.
Coming from Bangkok we found the service here sadly lacking from the standards there,the next trip to Sentosa we would not choose this hotel.