We stayed there for 4 nights with our son. Upon arrival, there was no bell service to take care of our luggages. We carried our luggages and lined up at the check-in desk as someone was there. The check-in line became longer and longer yet no staffs at the front desk nor the concierge desk offered help. When check-in, the staff told us there was no extra bed for our son for we did not book in advance. We said we booked and reserved extra bed through booking.com; however, the staff kept blaming booking.com without admitting the fact that the hotel did not stock enough extra beds. She provided no alternatives but just said no and asked our son to sleep on the sofa.
As our son has to sleep on the sofa, we requested for an extra blanket (duvet not the blanket with holes) and they said they don't have extras! Our son was forced to sleep with the blanket full of holes. He ended up wearing the bathrobe to sleep!
The room is indeed big and nice. As they were claiming themselves as an high-end, premium hotel. However, the hotel did not even provide hair conditioner setting aside the quality of their shampoo and body wash were of low quality.
The next day, as our mailbox light kept flashing at night, I called the front desk to retrieve the message, however, no one answered after many attempts. I then walked down to the front desk and found 3 staffs who were chit-chatting. I interrupted them and stated my purpose. Yet the staff, Aida, gave me a look with a very unpolite response.
I felt like I was suffering during my stay at the hotel. This was the worst service I have ever encountered. At least, not from a so-called premium hotel.
Location is remoted. It's separate from the others and other facilities. We have to take the shuttle bus (depart every 15 mins) to other hotels or to access other facilities.