Our stay at Festive Hotel, Sentosa was from May 22-24, 2013 (to avoid the mid-year Singapore and Malaysia school holiday peak period). We booked the 3-day/2-night All Attractions Package at S$628 nett through Resorts World Sentosa website in March 2013. Price included 1 deluxe family king room, daily breakfast for 2 adults, 1 day admission to Universal Studios Singapore for 2 adults, 1 day admission to SEA Aquarium for 2 adults and 1 day admission to Adventure Cove Waterpark for 2 adults.
We arrived at the Festive Hotel at 12.50pm, but were only allowed to check-in at 2.50pm. Check-in was smooth as it was off-peak period at the hotel. Reception gave us a complimentary Sentosa Pass each (Sentosa Express monorail) valid for 3 consecutive days from date of activation. We used the pass to board the monorail train at Waterfront Station (station nearest to Festive Hotel) to Sentosa Station (Vivocity) for some shopping and have our meals.
Room 0718 faces the pool and surrounding buildings. There was a king bed, sofabed that opened up onto the floor and a loft bed in the room. The mattress and pillows were soft but the sofabed was all right. Bedroom slippers, bathrobes, extra pillow and blanket were placed inside the wardrobe. However, it was difficult to get to the wardrobe once the sofabed was opened up. Complimentary bottled water, tea, instant coffee and Milo were provided. Balcony right-door handle came off as we opened the door. The drying rack in the balcony was useful for wet swimsuits.
Bathroom/toilet was spacious with bath and hand towels, shampoo, body wash, hairdryer, step bench (below wash basin) for kids and a non-slip mat for the bathtub (hand-held shower head) provided. The water pressure from the shower head was low and the hot water temperature was not constant. The toilet flush button did not always work.
Generally the room furniture surfaces were clean. Bed linen and towels changed and bottled water replenished during our stay. But the sprinkler, air-con vents and vents near the room door and above the toilet bowl were covered with dust and dirt.
Buffet breakfast at The Fiesta on Level 3 consisted of plain congee with side dishes, roti prata with 2 curries, pancake with maple syrup and whipped cream, French fries, baked beans, bacon, sausage, stir-fried vegetables, fried beehoon, nasi lemak with side dishes, black pepper siew mai, pao (with vegetable filling not char siew as labeled), eggs, salad, yogurt, pastries, bread, cereal, sliced fruits, fruit juices, coffee and tea.
There was a wide variety of food, but the type and quality of food was lacking. Items such as the roti prata and pancakes were overcooked and the beehoon and dim sum items did not taste good. We would not have paid S$22 per person for the buffet breakfast if it was not already included in our room rate.
Service during breakfast was generally prompt and courteous. More training might be needed for staff who place the tray of dirty dishes on the tables where guests are still seated when clearing their tables.
Overall our stay was all right as we managed to avoid the crowd.
- Official Description (provided by the hotel):
- Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids’ pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios SingaporeTM, S.E.A. AquariumTM and Adventure Cove WaterparkTM are just a 5 minute walk away. ... more less
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