My family and I stayed at the Festive for 6 days recently. Contrary to many reviews already written our experience was totally different. Upon arrival we were assisted with our luggage by the concierge and they held on to it whilst we booked in. There were no queues upon our arrival at 4.30pm and we only had to wait a couple of minutes whilst another family were being dealt with in front of us. We were given pink cards to use when we needed to come back onto Sentosa Island. The room was nice and clean. However, the room was only set up for three people when there were four of us and the sofa bed was not set up. I pointed this out to the member of staff who brought our luggage up but he just sent someone up with extra bedding!! Come on - I've paid a lot of money for this room and come on holiday to get away from making beds - I don't expect to do it on holiday! However the bed was only set up once during our stay and every other day I had to make the bed. This was my only gripe with our stay.
Upon attending the restaurant for breakfast the next day I was expecting queues a mile long and a poor variety of breakfast items (something I had concluded from previous reports). However, although the restaurant was busy and at times appeared chaotic we were never stood waiting to be seated for long and literally only waited a minute or two on most days. As for selection I thought it was very good. Fruit juice, cereals, pastries, muffins, fresh fruit, waffles, pancakes, french toast, omelettes, fried eggs, bacon, tomato, scrambled egg, yogurts, ham, cheese, salmon, salad along with a variety of asian cuisine - I think that is a pretty good selection.
There were plenty of taxis. All you had to do was walk outside the main door and go to the doorman who was always stood outside next to the "Taxis ordered here" queue and he would get one for you almost immediately. There is also a free shuttle service that leaves around five past the hour for most of the day which takes you to Orchard Road and picks you back up. However, you do need to be a foreign guest to benefit from this service.
Enjoyed the location of the hotel - there is plenty of free transport on the Island and lots to do especially for children. The swimming pool is nice but it is also great that you can use the pool at the Hard Rock as well.
- Official Description (provided by the hotel):
- Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios SingaporeTM, S.E.A. AquariumTM and Adventure Cove WaterparkTM are just a 5 minute walk away. ... more less
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