Had dinner at Stars Restaurant on the night of 27 July 2014. We are a family of 4 pax. Had reserved a table about 1 week ago. Was told in advance that it would be full and was advised to come early.
Arrived at 6.30pm and was shown to our table. It was a booth near the ice cream counter. The leather sofa booth was worn out and have shown peeling. The music was playing loudly.
We asked the service 3 different service staff if we could be seated at a different table as the music was too loud and also it was difficult for my elderly mother to get in and out of the booth seats. My mom has just recently had a knee surgery and had difficulty getting in and out of the booth seats. The reply given was that the restaurant is fully booked and there are no seats available. Mind you that this was just after 6.30pm and the restaurant was on about at most quarter full.
After much pleading, restaurant manager Jacky came over to talk to us. We explained our challenge that my mom was facing and he immediately changed our table.
I would like to commend Jacky for his kindness and allowing us to change seats. He stopped and listened to our challenge without outright rejecting us and just saying "restaurant full" like the other 3 previous service staff.
Lastly I would like to commend manager Lance. He would go from table to table to check on the guests to see if everything was ok. A brief "Hello, how's everything?" may sound simple but it shows that he cares for his guests. GOOD JOB to both Jacky and Lance!
- Official Description (provided by the hotel):
- Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. This includes 30 function rooms and one of Asia's largest ballrooms with seating for 6,500 guests. All at the doorstep of Universal Studios Singapore ®, the world's largest oceanarium and Asia's newest casino resort. ... more less
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- Also Known As:
- Hard Rock Hotel, Singapore Hotel Sentosa Island