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“Short but pleasant stay” 3 of 5 stars
Review of Resorts World Sentosa - Hard Rock Hotel Singapore

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Resorts World Sentosa - Hard Rock Hotel Singapore
5.0 of 5 Hotel   |   8 Sentosa Gateway, Sentosa Island 098269, Singapore   |  
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Ranked #9 of 13 Hotels in Sentosa Island
Darwin
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
“Short but pleasant stay”
3 of 5 stars Reviewed February 10, 2014

We got a deal on the internet for this hotel, so it was good value for what we paid - it is Singapore after all where no hotel is cheap! The room was nice and big and the bathroom was great with the separate shower cubicle and toilet. Great for those who are planning on spending lots of time at Sentosa - shopping centre nearby was good with the free transport. We didn't have breakfast at the hotel but our friends did and they thought it was nice but very expensive, we ate at the noodle and breakfast place close by in the shopping precinct which was ok. Not sure if I would stay if I had to pay $300+ per night. Check-in and check-out was smooth with no long queues.

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHSingapore, VIBE Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review, February 11, 2014
Dear troppozone,

Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.

We are thrilled to hear you enjoyed the accommodations even though it may have been a short stay.

It is through constructive and positive feedbacks from our guest that continually drives us to improve and excel in delivering the best product and services.

We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


- Love All – Serve All –
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,251 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
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English first
Top Contributor
180 reviews 180 reviews
32 hotel reviews
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed February 9, 2014 via mobile

This is my third time staying here, and my has the room been through some wear and tear. It's just a one night stay, so I didn't really kick up a fuss. Te room totally can't lock. I called front desk to sort it out while we were out but nothing was done. Worse to come, when we returned to our room, it was warm! I checked the control, it is at 16 degrees Celsius! It was like that the whole night! I do not know what animal stayed in the room prior to us, to spoil the door the way it was. The whole lock was almost falling apart. But for a hotel charging that kind of price, the basics of ensuring the guest has a safe and comfortable stay is minimal. Won't be back anytime soon unless they have a wholesale upgrade soon. Imagine what it's going to be like in another two years.

  • Stayed February 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHSingapore, Vibe Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review, February 10, 2014
Dear Keithlhk,

Thank you for taking time to provide a review on your recent stay.

We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations.


We have shared your concerns with our Management team, and can assure you we will continue to look at elevating the aesthetics, maintenance and cleanliness of our property.


Thank you again for your feedback, and we hope to be given another chance to welcome you back to Hard Rock Hotel Singapore at Resorts World Sentosa.

- Take Time to Be Kind –
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
2 reviews
3 of 5 stars Reviewed February 6, 2014

We had a good stay overall, great pool area although the beer is quite expensive (almost same price as a cocktail) They messed up a pool side food order we placed for the kids which was full of chilli (clearly requested it didn't have this) and trying to get a refund was a hassle although they eventually did.

BIGGEST PROBLEM is they don't offer free WiFi!! This one a daily frustration for us, especially for those of us who are self employed and need to keep up correspondence with business back home. It can only be purchased by the hour which was way over priced.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHSingapore, Vibe Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review, February 9, 2014
Dear CraigoT

Thank you for taking time to provide a review on your recent stay.

We are delighted to know that overall, you had a good stay.

We have shared your feedback with regards to the food order at the pool side with our F&B management team. We truly apologize for this inconvenience.

Your comment about our Wi-Fi agreement is most valid and we are currently reviewing this further.

We hope to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!


- Love All – Serve All –
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 3, 2014 via mobile

Just win with the location other than that not really woth it. The room not sound proof u still can hear children running outside ur room. And the room not clean enough coz my husband have allergic with dust. The swimming pool just so so. It's artificial sand pool cannot compare to natural one..

Stayed December 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHSingapore, Vibe Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review, February 9, 2014
Dear Olivia B

Thank you for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.


We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations.


We have shared your concerns with our Housekeeping team with regards to the cleanliness of your room.


Thank you again for your feedback, and we hope to be given another chance to welcome you back to Hard Rock Hotel Singapore at Resorts World Sentosa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
109 reviews 109 reviews
37 hotel reviews
121 helpful votes 121 helpful votes
1 of 5 stars Reviewed February 2, 2014

I am so disappointed in my stay at the Hard rock hotel. It's simply terrible. From check in where at 3pm we were told that our room was not ready and we could have a downgraded room, but they would throw in a free breakfast. I was travelling with my family and my 2 year old was grumpy and tired so we took the room. The moment we went into the room it clearly was a stinking smoking room. Being a non smoker it was an awful stench. We had confirmed the room to be non smoking but still this was the room we were given. we only stayed in it because my daughter fell asleep and we were exhausted.

The free breakfast was so bad that even though we had a 2nd day we decided to eat elsewhere and pay for it.
They charged $350 a night which in my books is a decent sum of money and for this I'd expect a decent hotel but they don't care. The cleaning is haphazard, the staff are indifferent and the place is looking shabby. It's also not really affiliated with Hard rock hotels. Resorts world Sentosa simply bought the name and this hotel is part of resorts world Sentosa and all 5 hotels. The obviously large corporation that owns all of these hotels is simply trying to scrounge as much money out of tourists as possible without bothering to give service or possibly encourage repeat guests. A case is that fact that internet is an additional S$30 a day. Now charging for internet is poor at the best of times in hotels and most give internet for free (even the basic ones have lobby internet) but gouging $30 a day is another example of how they don't have any regard for anything except profit. (I bought a sim card from 7/11 which for the same price as 1 day I had a week of data)

As a hint. Sentosa island is a lovely place for a family holiday. There are plenty of choices for accommodation. but in my opinion the hard rock is definitely not one that I would recommend.

Room Tip: Find a different hotel, you will be happier. Also they don't show you which rooms are smoking or...
See more room tips
  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHSingapore, Vibe Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review, February 9, 2014
Dear Aussie_trekker

Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.

We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations.

Rest assured that your feedback will be shared with the various departments. We will be in touch.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
63 reviews 63 reviews
35 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed January 30, 2014

Despite the hotel been only a few years old, it is poorly maintained with dirty grout all over the bathroom. Paint is peeling off walls. Room on the small side ( ours faced the pool) for a family of 4. In fairness they offered to upgrade us to stay at the Equarius hotel which has a larger room for free but we preferred to stay closer to the action as the aim is to go to Universal Studio on this trip. Otherwise location is good and the pool is really great for kids. But for the price you pay, this hotel is poor value.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHSingapore, Director of Rooms at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review, February 2, 2014
Dear STD-YYZ,

Thank you for taking time to provide a review on your recent stay.

We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations.

We have shared your concerns with our Management team, and can assure you we will continue to look at elevating the aesthetics, maintenance, offerings and cleanliness of our property.

We have sent you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrences.

- Love All Serve All –
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 29, 2014

I recently stayed at this hotel in early Jan 2014. Check in was a breeze although it was a Sunday afternoon and the room was a good size for a solo traveller.

The clean up crew were a bit slow despite putting on the "clean my room" indicator left on from 730am.

There is a short cut to the mall and attractions but it's not clearly indicated. More signages are needed and if it rains, as it indeed did, you will get wet for sure.

The swimming pool is awesome for families and better than the pool at the Festive hotel which has more "family" rooms. Wonder why? My sister and her family stayed at that hotel and found the pool at the Hard Rock Hotel more conducive for the kids.

The only incident to mar my stay was a fire alarm announcement at 530am in the morning with NO follow up announcement that it was just a false alarm. Shocking that NO hotel employee was in the hallway to take questions and calm people down. Actually NOBODY woke up from their rooms as well except one other guest and I.Guess it would have been a real tragedy if indeed there was a fire as nobody was around to wake up guests in deep sleep.

All in all a pleasant stay and I wouldn't mind going back and with NO fire alarm announcements then.

Room Tip: Get the package on the resorts world website for 3 days 2 nights...it comes with tickets to the aqua...
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRHSingapore, Director of Rooms at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review, February 2, 2014
Dear JacqSV,

Thank you very much for taking the time to share your positive review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.

We have taken note of your constructive feedbacks, and I can assure you there will be further discussions held with our team.

Thank you again for your feedback, and we hope to be given another chance to welcome you back to Hard Rock Hotel Singapore at Resorts World Sentosa.

- All is One –
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Sentosa Island
#9 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 5*
Number of rooms: 364
Official Description (provided by the hotel):
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. This includes 30 function rooms and one of Asia's largest ballrooms with seating for 6,500 guests. All at the doorstep of Universal Studios Singapore ®, the world's largest oceanarium and Asia's newest casino resort. ... more   less 
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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