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“Good hotel great stay !” 4 of 5 stars
Review of Resorts World Sentosa - Hard Rock Hotel Singapore

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Resorts World Sentosa - Hard Rock Hotel Singapore
5.0 of 5 Hotel   |   8 Sentosa Gateway, Sentosa Island 098269, Singapore   |  
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Ranked #9 of 13 hotels in Sentosa Island
Singapore
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good hotel great stay !”
4 of 5 stars Reviewed September 4, 2013

We stayed 2 nights on the 6th level facing the pool. View very nice. Room very bright (many pple said it's dark i not sure why) . The aircon is very cold (adjustable anyway) and we like it. Bed is a king size but there is a single pull-out bed beneath. Shower room and toilet is separated and there is no main door to the toilet and bath area so it can be abit cold after a shower because there is no hook inside the shower and we hang the towel on the metal handle outside the glass door, so you have to open the glass door slightly to get the towel. Short walking distance to USS area .

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Director of Rooms at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review, September 26, 2013
Dear Rynn,

Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa.

We are thrilled to hear you enjoyed the accommodations.

Our Management is reviewing your feedback about additional bathroom hooks, and we hope to come up with a solution soon. All of us at Hard Rock look forward to welcoming you back soon! Rock On!

Love All – Serve All
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
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Subang Jaya, Malaysia
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 3, 2013

Loved the hotel! Usually, we would stay at MBS or Mandarin Orchard but we wanted to visit USS this time. So, we decided to stay at this hotel. Stayed in a twin room on the 5th floor .The beds were comfy, the room was big, the balcony opened up to a beautiful view of the pool and Universal Studios. There was a pull out bed (super plus point!!). Arrived at the hotel late and boy was it dark in the hotel! I think it's the ambiance they were trying to create.

We were greeted and attended to by a friendly and smiley front desk officer, Charles. He was very knowledgeable and answered all our queries. Another plus point! Good customer service is one thing that makes people come back.

I LOVE the bed! It's one of the most comfiest beds I've ever slept on. The cupboard that opens on the back and front is really good for people who tend to forget to bring stuff into the bathroom like me.Basic toiletries provided, same as the ones in Michael Hotel. Toilet was clean except for the shelves inside the shower area. Mold growing in the corners of the shelves. So gross. Didn't even feel like putting my toiletries in them. Called for an extra towel and blanket around 10pm but came more than 30 minutes later without my towel.

The pool is really nice! Lots of place to swim and there were small wading pools in front of the cabanas. There's even a man made beach! At night, there's a live band playing in the lobby. Nice to hang around the lobby to enjoy the music :)

Was unlucky during my stay as a company was having their family day and I think they were put up at Hard Rock Hotel. Noisy kids running in the hallway and people talking and laughing really loud late at night.

I wouldn't mind coming back to the hotel again if my wallet allowed me to!

Room Tip: Choose rooms facing the pool with a balcony on the higher floors.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Director of Rooms at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review, September 26, 2013
Dear Sherlynn_88,

Thank you for taking time to provide a review on your recent stay.

We appreciate any and all feedback. I have sent you a private note as I would like to find out further information on your stay. I will definitely share the feedback with our Housekeeping Team, and we will improve.

We are thrilled to hear you enjoyed the swimming pool, the many attractions at Resorts World Sentosa, and our great staff (Charles will be specially recognized).

For the benefit of the readers, we will be changing our bathroom amenities to the Rock Spa line that many of you have come to expect from Hard Rock Hotels.

Thank you again for your feedback, and we hope to be given another chance to welcome you back so we can try and "Rock Your Stay."

- All is One –
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Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 1, 2013 via mobile

Stayed here for a week with my husband and 4 children. Everyone loved it! The pool is fantastic and location is awesome. Yes, breakfast was busy but it didn't affect my stay. If I had to find a complaint about breakfast.. I would if thought that a hotel of that calibre should have an egg station (someone making omelettes etc) great hotel for exploring Singapore. I was surprised how kid friendly the hotel was.. Although saying that the kids club was non existent. I would of thought they would have had a better kids club. Nevertheless the kids loved the pool and the slide. Do not read the bad reviews on this hotel.. It really is fantastic and you won't regret it!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Director of Rooms at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review, September 26, 2013
Dear Mrsdigs,

Thank you very much for taking the time to share this great review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.

We are thrilled to hear you enjoyed the accommodations and our great pool.

I will share your valid comments about our Starz Buffet outlet with our F&B team.

For the benefit of the readers the Kids Club is temporarily located near our Body Rock Gym, but there are discussions to shift it to a permanent location where we can fully enhance all of the offerings.

We hope to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!

- Love All – Serve All –
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 1, 2013

This is a great choice if you plan on spending all your time in the Sentosa resort area. The rooms are nice, with amazingly comfortable beds and great views. Get a balcony room, it's really worth it. Paid extra for pool view, but the other view was just as nice as it overlooked the water park.

We stayed 5 nights in July from Sunday through Thursday. It's a short, pleasant 20 minute ride from the airport during non rush hour times. We arrived around 1:30 pm and checked in quickly. No long lines and we were allowed to go right up to our 5th floor room. The room itself is very stylish and dark with your typical Hard Rock designs. We did not have a balcony, just a huge window with a view over the pool, a view of the rollercoaster at Universal and unfortunately a view of the shipping yard. A balcony would have been nicer to have.

The bathroom was of acceptable size, except the walk in shower. We're not a huge couple and we had difficulty squeezing into the shower together. The toiletries did not seem to be of the same quality that we are used to when staying at Hard Rock Hotels so we had to buy some at the local pharmacy.

One room flaw is the utter lack of storage space. Apparently, awkward mood lighting was more important than useful drawer space when these rooms were designed. We ended up living out of our suit cases for the most part. We had to cal housekeeping to get more hangers, bathrobes and towels as the room was not entirely ready upon arrival. That was ok, because we did get to check in early and they were very expedient in delivering them up to our room.

The pool is probably the best aspect of this hotel, especially if you're travelling with kids. The sandy beach and palm trees surrounding the pool really help create the tropical atmosphere and there are plenty of nooks to swim around and get away from all of the action too.

The hotel is square in the middle of all that Sentosa has to offer. This can be great if all you want is Theme park related. The location can also be the biggest detrimental factor as well. After Universal closes there is absolutely nothing to do here and if you want a late dinner you will be treated like you have leprosy unless you go to the Hard Rock Cafe. That was the only place that welcomed us at/after 9pm. Most of the Sentosa resort area shuts down at dark. The stores at the forum and bull ring were open and Vivo City was alive till 10 but all of the restaurants stopped taking orders at 9pm.

We enjoyed our stay at Hard Rock, but for a couple seeking more nightlife, I would recommend staying close to Clarke Quay or another singapore location. I'm sure Friday and Saturday offer a little more action on Sentosa Island for active adults but I would still say stay downtown unless you are just looking to do Sentosa.

Room Tip: Get a balcony room
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Director of Rooms at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review, September 26, 2013
Dear travelpro 1008,

Thank you very much for taking the time to share this review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa.

We are thrilled to hear you enjoyed the accommodations and we like to consider ourselves a go-to destination for the whole family with plenty to offer both children and adults.

We have shared your comments with our Housekeeping Team, and will look into what occurred further.

For the benefit of the readers, our in house band, In Kontrol, plays every Friday and Saturday night and our Rock Bar is open until 12am Sunday thru Thursday, and until 1am on Fridays and Saturdays.

We hope you will make that long flight over from the States again, and all of us look forward to welcoming you back soon to Hard Rock Hotel Singapore for an authentic experience that Rocks!

Love All – Serve All
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 29, 2013

I'm so glad we didn't listen to the bad reviews we had read on this site. We loved the hotel and really couldn't fault it. Check in was very smooth and easy- they let us check in 3 hours before official check-in time as we arrived early with small children. The receptionist said priority is given to those travelling with tired children from early morning flights, which we really appreciated.
We thought the lobby area was great. People have complained about the darkness, but we appreciated that it wasn't glaringly bright when coming inside from the heat. We enjoyed the ambient light. The band was also great on the weekends.
The buffet dinner is absolutely amazing- ourselves and the friends we travelled with all agreed that it was the best buffet we had ever had. We didn't have breakfast included as we liked trying different places, and there are many restaurants within walking distance from the hotel. Having said that, we did eat breakfast a couple of times in the hotel and it was great with a huge range of food. We didn't have to line up for more than a couple of minutes.
The room was huge and easily accommodated the 4 of us- 2 adults and 2children- with twin beds and a pull out bed. It was clean and tidy. When we arrived the toilet button wouldn't flush, and a call to reception had a maintenance man straight up to our room and he fixed it straight away. Reception was always very helpful and polite. The staff at the front of the hotel were especially helpful with organising transport as well as suggesting activities for us.
The pool area is just amazing and perfect for kids- especially small ones as the sandy bank is nice and shallow. The whole pool is quite shallow which allowed our 8 year old and his friends the freedom to explore the pool without us constantly by his side. He absolutely loved the pool. The lifeguards are attentive, and were straight over to a small child who had wandered into the pool away from his parents. The pool bar staff are also attentive and polite. We also had no trouble getting sun loungers every day when we wanted them.
The hotel allowed us a late checkout at no extra charge which meant we could stay by the pool on our last day and change in our own room for the airport, which we appreciated.
Overall we wouldn't hesitate in returning to Hard Rock, and were so sad to leave!
Singapore in general ( especially Sentosa) is absolutely amazing, and we had the best holiday!
A few tips- Sentosa:
The port of lost wonder is awesome for kids and only costs $10 per child with adults free.
The crane dance is on every night near the s.e.a. Aquarium and is fantastic, especially for the kids.
Songs by the sea is also amazing.
S.e.a. Aquarium is a must see.
Universal studios is awesome, but pay the extra for the express tickets so you don't have to line up. It may be a bit more expensive but its worth it. We got them, and skipping to the front of the line instead of lining up for over an hour per ride really made our day enjoyable.
Catch the monorail to Vivo city for great shopping. Hard rock will give you free passes for the monorail so you don't have to pay.
The luge is great and worth doing.
The Malaysian street food mall has delicious food and is very reasonably priced.
Singapore-
The cloud forest is awesome, but I'd probably skip the flower dome unless you're really interested in the flowers!
There aren't a lot of currency exchangers around so we found it easier to change our money at the hotel.
Night safari is a fantastic experience especially for the kids.
Singapore zoo is beautiful and you can feed animals for $5 each. Our kids fed giraffes!
We also took a day trip to legoland Malaysia, which the kids loved and so did we. Really easy to cross the borders with our passports. We took a private coach as it meant we could nominate what time they picked us up from our hotel, rather than having to meet at a destination point by 8am.
Overall singapore is a fantastic holiday destination- so clean, safe, polite and helpful Singaporeans, delicious food, and heaps of fun activities and sites to see. Can't wait to go back!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 29, 2013

Good location - near the three attractions, SEA, USS and Adventure Cove.
Best pool for family with children.
Comfy beds though rooms a little dark. Guess because it's Hard Rock Hotel.

Long queues for breakfast and pool towels were always insufficient.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 28, 2013

My family and I stayed at Hard Rock Hotel just after we stayed at RWS Equarius Hotel's Ocean Suite, which boasts the aquarium glass panel - but we prefer Hard Rock Hotel anytime. Straight up, better service, nicer resort-like ambience, great location and accessibility, more fun, young and hip.

Staff are extremely friendly and it rubs off on guests as well, everyone was so sociable.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Also Known As:
Hard Rock Hotel, Singapore Hotel
Hard Rock Hotel, Singapore Hotel Sentosa Island
Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 5*
Official Description (provided by the hotel):
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. This includes 30 function rooms and one of Asia's largest ballrooms with seating for 6,500 guests. All at the doorstep of Universal Studios Singapore ®, the world's largest oceanarium and Asia's newest casino resort. ... more   less 
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