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“Awesome Experience” 4 of 5 stars
Review of Resorts World Sentosa - Hard Rock Hotel Singapore

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Resorts World Sentosa - Hard Rock Hotel Singapore
4.5 of 5 Hotel   |   8 Sentosa Gateway, Sentosa Island 098269, Singapore   |  
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Ranked #10 of 13 Hotels in Sentosa Island
Chennai, Tamil Nadu, India
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Awesome Experience”
4 of 5 stars Reviewed August 28, 2013

Loved every minute of the stay at this hotel.. The pool was amazing, my daughter loved it as well as the kids center.. We had asked for a king size bed but, the room given to us had twin queen beds.. The rooms were quite big, the toilets had separate shower stall n toilet no bath tubs though.. we loved the room and had the view of the swimming pool.. Great location just next to the universal studios and the aquarium.. They just have a coffee shop and no other restaurants, you need to go outside to eat food as the room service menu is limited.. We had lot of restaurants just outside hard rock which made it possible for us to enjoy different types of food everyday we stayed there..

Again the we loved the stay, the only problem we faced was we needed an early check in as our flight landed at 8.30 and we were at the hotel at 9.30, they did not provide us with a room until about 11.30 we had our daughter with us who is a 3 year old who was exhausted after the plane journey. They did not even bother to consider this.. Except for this problem we faced in the beginning we had a pleasant stay without any hassles..

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,055 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 28, 2013

We booked a good deal packkage including Universal Studios, Aquarium and Waterpark. All worth a visit and the money. The Sentosa express connects you to the public transport system of Singapore. So you can explore the whole city and enjoy a tranquil evening at the beach.

Room Tip: We had a room to the mainland - so we could observe the ferry activity. At least it was a room with...
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dubai, Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 27, 2013

We have stayed a number of hotels in Sentosa and this the only one I would not recommend. The entrance to the hotel is very dark, too dark. Whilst they are trying to create an atmosphere, it is somewhat difficult to find your way around. I gather from the construction that they are still adding to their facilities. I would hope that this is another restaurant as lining up for some 20 minutes each day for breakfast certainly gets the day off to a bad start. The room was also average and looked a bit tired for a new hotel. On the upside, the hotel is walking distance to Universal Studios and it has a great pool. With the fantastic options available in Sentosa, we won't be going back.

Room Tip: Even though we advised the hotel in advance that we needed an extra bed for our son we still had to...
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  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Manila, Philippines
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 27, 2013

My wife and I traveled with our 1 year old baby for the first time and were a little apprehensive at first of the baby's needs. Our stay was very smooth and didn't encounter any problems. The hotel is situated conveniently near the attractions so we could return to the hotel when the baby needs to go back to the hotel room. We took a promo package which include tickets to attractions around the park. The hotel concierge was very helpful and issued us the tickets. They were very flexible with the dates of when we would like to avail. They also gave us a pass which can be used to go in and out of sentosa Island without paying any fees, mono rail included. Upon seeing the tickets booths at the park, we were very glad the hotel was the one who issued them, no waiting lines.

The hotel might be pricey, but the convenience was definitely worth it.

Almost forgot to mention, they were also kind enough to rebook our stay when we had to because of the haze situation in Singapore. Even though the promo package indicated no cancellation, no rebooking. There were no additional fees. Even Singapore Airlines did not charge extra. Great country, great people.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Melbourne
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 25, 2013

For the price (suite room), this could be the worst hotel I have stayed in. The service at the Hotel was disgraceful. It took forever to check in and out, and whilst I don't mind being sent away after arriving a few hours early of the advised check in time, having to wait more than an hour past the 3pm check in time to get to the room is not good enough. Upon arriving, the cleaners were still finishing off. We asked for a non-smoking room and the room we received smelt of cigarette smoke.

Also, when booking I specifically advised we had 2 adults and 2 young children, yet the room contained a queen and single pull out bed. I was advised the fourth child should sleep on the day bed - which was a small couch about 3-4 feet from the ground and totally unsuitable. I was eventually to receive another roll out bed - although this task was made to seem like mission impossible from the staff.

Our second day was spent out and about, and upon arriving back at 5pm, found our room had yet to be made up. My wife also got stuck in the shower when the door came off its hinges. The décor of the room is quite ordinary, and for a hotel only 3 years old, it already looks old & tired and in need of a makeover.

One positive was the fantastic pool area and the location. Sentosa had so many activities and the Hotel was in a fantastic position in accessing all that was on offer.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Jakarta, Indonesia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 19, 2013 via mobile

I stay at hard rock hotel during eid mubarak holiday, we got double bed size and spacious space at rooms, the room service very good, and quick response. The downside only they dont give u free internet access and its a bit far to go to downtown like orchard road since u hve to go to vivocity to mrt station. But overall i like this hotel and their services

Stayed August 2013, traveled with family
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Kuala Lumpur, Malaysia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 19, 2013

This is my first trip to Singapore since childhood. Had asked for a travel agent friend to find me a hotel within the area of USS. 2 options were given to me, between Hard Rock Hotel (HRH) and another one (slighly cheaper). I chose HRH because of the name.
+ve points
Overall assessment, I think the front dest personnel is helpful. Checking-in was smooth.
A bell-boy who was assigned to deliver my bags did it very quick. No hassle at all. Within 20min all are done and we are ready to explore singapore.
My children had a great time and they like the hotel. Room is clean and not smelly (as some of the comments i read by other reviewers).
-ve points
The maintenance guy who was servicing the lift at 1am failed to give me direction to other routes that can lead me to the lower ground parking areas.
The housekeeping did not clean the room on the 1st day however they make sure the room was cleaned and towels were change on subsequent days.

Room Tip: Rooms nearer to the lift is good as the ice dispenser room is also near to the lift. Got what i mean...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 4.5*
Number of rooms: 364
Official Description (provided by the hotel):
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. This includes 30 function rooms and one of Asia's largest ballrooms with seating for 6,500 guests. All at the doorstep of Universal Studios Singapore ®, the world's largest oceanarium and Asia's newest casino resort. ... more   less 
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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